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“Exceeded all expectations!” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
4.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #5 of 171 Hotels in Melbourne
Auckland Region, New Zealand
1 review
“Exceeded all expectations!”
5 of 5 stars Reviewed July 3, 2014

Fantastic hotel - will be my first choice next time I am in Melbourne. Stayed for my partner's birthday and the hotel had left a bottle of bubbles waiting in the room. Such a lovely touch. Beautiful room, amazing views over the river/city and awesome location. Staff were super friendly. Gym/pool/spa were great. Will definitely be back!

Room Tip: Ask for a room that looks over the river - so beautiful!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, July 6, 2014
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone

Thank you for taking the time to write such a warm and thorough review of your stay. We look forward to welcoming you back soon.
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
Torquay, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014

We stayed here for a weekend away in May. Our room was spacious and had a fantastic view of the city. We had a lovely balcony to sit out on and enjoy the view. The hotel is situated in a great spot, conveniently located within walking distance to many restaurants including Crown and Southbank.

The next day we went to the St Kilda Road market and enjoyed breakfast in one of the restaurants at Federation Square.

This hotel is a place where you can park your car and not need it again for the whole weekend. We would highly recommend this place and will definitely be staying again.

Room Tip: Ask for a room with a view of the city.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, July 2, 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
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Melbourne, Australia
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 29, 2014

We were able to check in early- which is always good!
We went up to our room, only to see our view was of other balconies and not much else.
I phoned reception and told them I had book a city view room.
Catherine who checked us in had us in a city view room in no time. We were thrilled with our new room with a private balcony and City view- FANTASTIC VIEW.

The room was good, it had all you need.
The bed was so comfortable and I love that you can open windows for fresh air and you can hear the sounds of the city- which I love!

Catherine checked us out too- she was helpful and personable. Actually all the staff in the Hotel were friendly and helpful.
The location of this hotel is tops! So close to shops, Federation Square, theatres, South back and Crown Casino.

The only disappointment was the Jarrah bar was closed for a private function. However you don’t have to go far to get a cocktail or glass of wine. There is lots of places to have a drink on Southbank!
We will be looking forward to our next stay!

Room Tip: Book a city view room- its worh it! Also pay the $30 for parking- They will park your car for you...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, June 29, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here, Cathrine will be thrilled with your comments.

Oure location is great and our City River View Suites have a great view. We look forward to welcoming you back in the future
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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 22, 2014

We stay in a lot of hotels and this one was more expensive than others but we have no idea why, The actual king room left alot to be desired , poor seating layout and an awful view from the balcony! Tv and movies are very hard to watch as the screen image is very odd and a most uncomfortable couch to sit on. Bath water / shower water luke warm . Plus side - bed was comfortable and roomy , room service and customer service excellent .

Room Tip: Make sure tou request a decent view , we were left looking directly onto peoples balconies and into...
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, June 23, 2014
We appreciate you taking the time to post your review on Trip Advisor, and I’m disappointed that you did not enjoy your stay or the view from your suite. The hotel has many different suite types available that we would be pleased to show you for your next stay. We have City River View Suites along with deluxe one bedroom suite overlooking the MCG and the Yarra River.

Please contact the hotel directly should you wish to discuss your stay further. We appreciate your comments and hope one day we can extend our hospitality once again.
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sydney
Top Contributor
73 reviews 73 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 18, 2014

I stayed at the suites from Friday to Tuesday with my wife. Right from the start the staff were so friendly and efficient in everything they di. They made you feel very welcome and important. I stay at many many hotels around the world each year and this would have to be well into the top bracket.

The room was very clean efficient and comfortable. The location is fantastic. You can easily get to Southbank/ Casino. There are restaurants and a great pub at your doorstep. A quick walk across the bridge and you are in the heart of the CBD. I had a car and it was easy to head off in any direction.

I liked it so much I have booked in again next week to stay and am looking forward to it. Highly recommended !

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, June 19, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 18, 2014

Stayed at Quay West Melbourne for three nights and for the price was disappointed.. The location and the staff were perfect but that is where it ends. The room smelt of bleach when you first entered, we discovered the smell is from the sheets and very hard to get to sleep with the chemical smell. The bathroom basin had a large old crack in it which I think is more indicative of the a one or two star property. The bathroom bin was old and rusted, looked very shabby. For some reason a decision had been made to place a door stop right in front of the toilet, you place your feet either side of it and it is unsightly. The shower water pressure was good but the screens have seen better. Over all I think it is incorrect to class this property as four and half stars.

Room Tip: Go to another hotel
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, June 18, 2014
I appreciate you taking the time to post your review on Trip Advisor. I am however sorry that you did not enjoy your stay with us. The hotel is going to be undertaking a refurbishment of the kitchens and bathrooms in the next few months; however we appreciate your comments.

Whilst you have indicated you would not stay with us again we would value the opportunity to show you one of our refurbished suites next time you are in Melbourne. Please let us know when you are coming back and we can look after you.

Please do not hesitate to contact the hotel should you wish to discuss your stay further
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Melbourne
#7 Business Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#12 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quay West Suites Melbourne 4*
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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