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“Quay West - cannot be faulted for service” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Hotel amenities
Ranked #7 of 169 Hotels in Melbourne
Certificate of Excellence
Sale, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Quay West - cannot be faulted for service”
5 of 5 stars Reviewed March 3, 2014

We have had the pleasure of staying at Quay West on more than 6 occasions.... absolutely faultless service.. would highly recommend this accommodation to anyone travelling to Melbourne. We have had rooms on several levels...just love the room with a balcony over St Kilda Road and Southbank... the city lights at night from these areas are fantastic... the last time we had our room service breakfast on the balcony facing Southbank on a beautiful sunny December morning....

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
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726 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Townsville, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

We stayed here for 3 nights recently with our bub. We had a very late arrival and was happy that check-in was fast and the concierge was quick to put our luggage in the room before we got there.
Room was spacious and clean. Port a cot was made up nicely for bub.
The location was absolutely brilliant for us as a family.
Staff were very helpful.
The rooms were very quiet and we happened to stay a very busy weekend. A lot of commotion outside but you wouldn't know from our room which overlooked the MCG.
The only reason we don't rate it 5/5 are for a few small things. Breakfast was mediocre. Everything there but not cooked the best. Fridge/freezer in the room didn't seem to freeze or keep things very cool. Drawer was broken and wouldn't shut in lounge.
But overall a great place and would definitely stay again!!!

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services so thank you for letting us kbnow about breakfast and the fridge in the suite

We look forward to welcoming you back in the future.
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Medina, Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 28, 2014 via mobile

The Quay West Melbourne is a great hotel with a great location on the South Bank Promenade. Easy walking distance to Federation Square, restaurants, and downtown Meelbourne attractions. The room is itself is a mini appartment complete with a full kitchen, bedroom, living and dining area. A large balcony is accessable from the bedroom or living dining rooms. The staff is friendly and helpful.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and enjoyed our location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Payette, Idaho
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 26, 2014

My husband and I were lucky enough to stay at this wonderful hotel while on a vacation in Melbourne and were so shocked when we walked into our suite and saw the beautiful river and the city skyline out our door! All we wanted to do was sit out on our balcony with a glass of wine and enjoy our beautiful view! And Garren and Claire and all the staff were simply amazing and helpful!

Room Tip: Definitely go for the river/city skyline suites-well worth the cost!!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. The view form the balcony is great so we pleased oyu enjoyed it. Garren and his team will be thrilled with the feedback.

We look forward to welcoming you back in the future
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Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed here for one night before flying to London. A travel cot was provided for our 12 month old son, and the large bed was very comfortable. We had a view of the city, including from the bath (I wasn't brave enough to leave the blind up though!)

Kitchen facilities were good, although Southgate is just next door so we got takeaway. I would definitely recommend Quay West for families as the location is perfect and the kitchen/washing machine facilities mean you can cater for most child-related emergencies!

Room Tip: Ask for one with a city view :)
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want.

We are also pleased to know that the family was well catered for and you used the facilities of the washer/dryer which is very handy .

We hope to see you in Melbourne again soon.
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Perth, Australia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 20, 2014

We stayed for 7 nights in Quay West suites going for a high level city/river view suite. It was our second time. Again we had a great stay enjoying the excellent location and facilities. Tim, was especially helpful in moving us after 2 nights to suite 1410 which had the more understanding views. Overall the staff are 'top notch' being consistently friendly and helpful. Nothing is too much trouble. Again we made good use of the well eqipped gym.

Room Tip: Upper level rooms ending in "10" offer the best views, e.g. 1410.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. and in particular to Tim.

We look forward to welcoming you back.
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Hobart, Australia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

This is my third stay at Quay West Suites. So they must be doing something right. I experienced none of the problems that the previous reviewer did. I have found the bed linens quite luxurious. I too stayed in a Deluxe Suite. This is not the most expensive suite at all. There are others that have better views of the city and river. However, we were in room 1201 which did have some views of the river.
Our suite was tastefully decorated and spotlessly clean.
I will agree with the previous comment about the doorstops placement in the bathroom. I did manage to tread on it a couple of times in bare feet.
Only a couple of small gripes this time around.
There has always been three of us staying each time in a one bedroom suite. The sofa bed has always been made up but not this time. My daughter phoned reception and was spoken to quite abruptly and the reply was that they only do this upon request. I don't know if they expected the three of us girls to have shared the same bed.
When the bedding arrived it was just handed to my daughter by I assume the same gentleman with a "you'll make it up yourself then?" Hmmmm.
Only one other gripe and we had to also call down for an iron which was missing from its usual spot in the wardrobe.
Apart from these two hiccups no other complaints. Smooth check in and smooth late check out, which was very much appreciated
The Welcome Drink Voucher was also a nice little touch.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We note your commnets regarding the sofa bed and this should ahve been made up prior to your arrival, please accpet my apologies as this is not the standtad we aspire to here at Quay West Suites.

We look forward to welcoming you back for your fourth visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#6 Romantic Hotel in Melbourne
#7 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
#12 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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