LOCATION: QUAY WEST SUITES, MELBOURNE is located at 26 Southgate Avenue, Southbank. The following Arts & Cultural Venues are all easily accessible on foot: the Arts Centre; Hamer Concert Hall; Melbourne Recital Centre; Malthouse Theatre; Australian Centre for Contemporary Art; Ian Potter Centre; and National Gallery of Victoria.
Melbourne Aquarium, Polly Woodside Maritime Museum and Melbourne Convention & Exhibition Centre are also located in the vicinity. The main shopping district (around Bourke & Collins Street) is just a brisk 10-minute walk away.
Side Note to Bibliophiles: be sure to check out the Hill of Content Bookshop @ 86 Bourke Street and The Paperback Bookshop @ 60 Bourke Street. Both stock a wide and diverse range of books with mainstream titles alongside more obscure yet intriguing reads.
DIRECTIONS: From Melbourne Tullamarine Airport, you can either take a 30-minute cab ride into the city (approx. AUD70) or hop onto SkyBus, an express service that runs 24/7 with buses departing every 10 minutes (AUD17 for 1-way Adult fare).
If arriving by train, exit Flinders Street Station via its underpass and take the footbridge that spans the Yarra River to Southbank. Walk along Southbank Promenade till you reach the end of SouthGate Complex, turn in to your Right and you will find the entrance to QUAY WEST SUITES.
OVERVIEW OF SUITE: We stayed in a 1-Bedroom Superior Suite on the 9th floor. Our spacious and comfortable suite had a minimalist decor which was quite plain but functional. The wide French windows open out to a sizable balcony where you will find 2 chairs and a small table; perfect spot to enjoy a drink or simple meal when the weather is fine.
From our 9th floor suite, we could only see the surrounding office blocks and a glimpse of the Yarra River. If you want a spectacular view of the cityscape, ask for a higher (12th-15th) floor with City/River View but be prepared to pay a premium for it.
LIVING AREA: furnished with a 2-seater sofa-bed; 2 armchairs; foot stool; coffee table; multi-channel flatscreen TV; narrow side table; and a big dining table with 4 chairs.
KITCHEN: clean, spacious and equipped with refrigerator; microwave oven; stove; convectional oven; and dishwasher. The cabinets are well-stocked with pots & pans; crockery; cutlery; and kitchen utensils ~ everything was clean and orderly. For those who wish to do their own laundry, the washer & dryer are housed in 1 of the built-in cabinets. Little satchels of laundry detergent and dishwashing liquid are also provided for your convenience.
BEDROOM: double bed was comfortable with clean sheets, warm blanket and lots of fluffy pillows. The big wardrobe with mirrored sliding doors has the following: ample hangers; bedroom slippers; plush bathrobes; iron & ironing board; extra blanket; pool towels; and a small in-room safe for your valuables.
BATHROOM: clean, spacious and well-lit. Furnished with the usual: long vanity counter with lots of storage space; huge mirror above wash basin; hairdryer; bath tub; separate shower stall; and toilet.
Clean towels, tissue paper and extra toilet rolls were provided and replaced as necessary. A comprehensive range of high quality amenities were also provided: hand soaps; shower gel; body lotion; shampoo; conditioner; shower cap; shoe-shine kit; etc.
The shower-head had adequate water pressure but it was quite difficult to adjust the water temperature. Another minor issue was the poorly designed wall-shelf in the shower stall, it was too small and slippery (when wet) to hold the required toiletries and whatever we put on it just fell right off onto the floor...
F&B: our room rate was not inclusive of daily breakfast which was available at an extra AUD32 per pax. Self-catering is probably a better option for those travelling on a budget; our grocery bill for 3 days (English Breakfast for 2 pax) was only about AUD40.
Jarrah Restaurant @ QUAY WEST serves international cuisine and is open 6:30-10am and 6-10pm. Jarrah Bar serves light refreshments and is open from 12 noon till 10pm. 24-hour Room Service is also available.
Just a few steps away from QUAY WEST is Southgate Complex where you can find plenty of bars, cafés and restaurants (many offer riverside dining) as well as a food court offering a wide range of cuisines at affordable pricing.
Good to know in case of sudden illness or minor ailments: Southgate also has a Medical Centre and Pharmacy.
SERVICE: Reservation, Check-In and Check-Out all proceeded smoothly. Housekeeping Staff came by daily to refresh our suite. Service was generally cordial and efficient, most staff we encountered during our stay were helpful and obliging.
Reception Staff were especially well-trained and highly commendable for their initiative and professionalism. When we indicated that we would be self-catering, the young gentleman who checked us in promptly provided us with a map and directions to the nearest convenience store and supermarket where we could shop for snacks and groceries. He also helped to stow our luggage after Check-Out and offered to call us a cab when we were about to depart for the airport.
FACILITIES: the needs of both business and leisure travellers are catered for with Self-Service Business Centre; Conference & Meeting Rooms; Indoor Heated Pool; Jacuzzi & Sauna; and Fitness Centre. Free WiFi is apparently available throughout the property.
IN SHORT: Melbourne has plenty of accommodation options to suit every type of budget but generally those within the CBD are more expensive. Rates @ QUAY WEST may be higher than most places but its spacious and well-appointed suites, professional service and convenient central location make it a worthwhile splurge. Despite the inclement weather & being sick for much of this trip, we enjoyed a very pleasant and comfortable stay here.
Suites on Higher Floors (12th-15th) have scenic views of City & Yarra River, remember to request...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your detailed review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want.
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We hope next time you return to Melbourne that we might put on some better weather for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.