My wife and I recently stayed for 5 nights (1 bedroom apartment) and were most impressed. We elected to pay a little more to secure rooms at 10-15 level with city views (room 1005). This was a great move ensuring excellent views of the Yarra River, city sky line including Federation Square. The suites are in easy walking distance of the city. The room was nicely decorated and well laid out. I also found the gym to have an excellent choice of fitness machines. We found the staff to be wonderful - helpful, smiling and very efficient. One small complaint is the necessity to pay $10+ per day for wireless connection. We gave feedback on this via sms (nice initiative of the hotel) and were rewarded 'gratis' service. Very impressive attention to detail and responsiveness to customers. We do recommend you try Quay West.