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“Most impressed” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
4.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #6 of 172 Hotels in Melbourne
Perth, Australia
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Most impressed”
5 of 5 stars Reviewed October 28, 2013

My wife and I recently stayed for 5 nights (1 bedroom apartment) and were most impressed. We elected to pay a little more to secure rooms at 10-15 level with city views (room 1005). This was a great move ensuring excellent views of the Yarra River, city sky line including Federation Square. The suites are in easy walking distance of the city. The room was nicely decorated and well laid out. I also found the gym to have an excellent choice of fitness machines. We found the staff to be wonderful - helpful, smiling and very efficient. One small complaint is the necessity to pay $10+ per day for wireless connection. We gave feedback on this via sms (nice initiative of the hotel) and were rewarded 'gratis' service. Very impressive attention to detail and responsiveness to customers. We do recommend you try Quay West.

Room Tip: Rooms on level 10-15 facing the city are great.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 29, 2013
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you were " most impressed" with your stay, and look forward to welcoming you back soon.

I am also pleased the staff lookoed after the internet for you , we hope to see you in Melbourne soon!
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628 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 26, 2013

This place has a great location, great rooms and friendly staff. The small glitches were that the newspaper I ordered didn't turn up ams the shower was difficult to control with very slight adjustment between hot and cold.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 29, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future

I am sorry we missed your paper......... we promise to deliver this on your next stay!
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Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2013

My partner and I had the pleasure of staying in this hotel for our visit to Melbourne for the motogp! From the location, to the room, to the service we couldn't fault this accommodation. Also loved the pool, spa and gym facility. We were thrilled with our choice. We were upgraded to a 1 bedroom apartment which was a welcome surprise and found the staff very friendly and eager to assist with anything we requested.
Casino, flinders station, fed square, MCG and city shopping all very doable walking distances. We even walked home from chapel street which was easy enough for those who don't mind a longer walk. I would highly recommend this hotel no matter the purpose of your visit to Melbourne!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 21, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Sydney, Australia
Top Contributor
569 reviews 569 reviews
295 hotel reviews
Reviews in 227 cities Reviews in 227 cities
2,719 helpful votes 2,719 helpful votes
5 of 5 stars Reviewed October 13, 2013

We have stayed at Quay West numerous times over the years & have always enjoyed our stay.

The hotel is an ideal location for having everything at your fingertips & all within walking distance to the CBD shops, restaurants, Federation Square, Flinders Street Station, South Wharf DFO, Casino & Melbourne Cricket Ground.

Check-in. All went accordingly to plan without any hiccups. The staff were extremely efficient & friendly.

The only 'negative" we could find is although we have run numerous conferences at Quay West the staff had absolutely no recognition of our previous stays.

Room - This time we had apartment 1110 which looked directly onto the Yarra River & had fabulous views of the city skyline.

Breakfast - Included in our business package which was pretty good. Staff were very friendly & also reminded us that we could also have our eggs cooked whichever way we liked.

Overall : Having written many TA reviews about the Quay West Apartments we were again very happy with our stay especially my hubby who was running a conference in the hotel. Evidently; the hotel ticked all the boxes regarding the operational running of the conference.

Room Tip: Ask for views overlooking the Yarra River - mid to high level.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 14, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. and that we ticked all the boxes!

We look forward to welcoming you back in the future
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Australia
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2013

Great atmosphere, immaculate suites, smart & modern. The best location, adjacent to Southgate Shopping precinct with full a range of restaurants, from food courts to high end establishments. Adjacent also to Hamer Hall and the Arts precinct. Short walk to the tram and city shopping.
We went as a family and had a 2BR +1BR suite ......Our married daughters + children enjoyed the luxury of the spa bath and king size bed. The fully equipped kitchen was perfect for preparing kids meals or setting up an antipasto platter to share on the balcony. A nice touch...freshly made iceblocks in the refrigerator....ready to add to the wine glass!
What sets this apart from other hotels is the way guests are treated. Staff are not only friendly,
but have the right attitude........nothing is too much trouble.
The room service breakfast with a pot of coffee, bircher muesli, fresh fruit, juice, toast and pastries could easily serve 2..and was delicious.
For Happy Hour , I loved the outdoor grassy wine/beer garden on the Plaza level adjacent the Jarrah Restaurant.
If you are looking for clean modern spacious apartments with friendly staff in a perfect location ...Look no further.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone.

Thank you for taking the time to write such a warm and thorough review of your recent stay.
We look forward to welcoming you back soon.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

The Best Location - right on Southbank, a stroll to Crown Casino, a leisurely river walk to the "G", and a hop across the river to Melbourne's famous shopping areas, not forgetting the laneway cafe's.
The Best Rooms - the one bedroom suites make gives you the room to simply spread out and relax after a big day of shopping, watching sport or going to a concert.
The Best Service - during each stay (my wife and I have stayed here a quite often) we have been treated with first class service and friendliness.
The Best Value -Compared to other "high end" Melbourne big brand hotels, QWM definitely offers the best bang for your buck.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable and you have rated us "simply the best" !

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#5 Business Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#10 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quay West Suites Melbourne 4*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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