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“Winner by a mile” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
4.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #5 of 171 hotels in Melbourne
Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Winner by a mile”
5 of 5 stars Reviewed October 9, 2013

Great atmosphere, immaculate suites, smart & modern. The best location, adjacent to Southgate Shopping precinct with full a range of restaurants, from food courts to high end establishments. Adjacent also to Hamer Hall and the Arts precinct. Short walk to the tram and city shopping.
We went as a family and had a 2BR +1BR suite ......Our married daughters + children enjoyed the luxury of the spa bath and king size bed. The fully equipped kitchen was perfect for preparing kids meals or setting up an antipasto platter to share on the balcony. A nice touch...freshly made iceblocks in the refrigerator....ready to add to the wine glass!
What sets this apart from other hotels is the way guests are treated. Staff are not only friendly,
but have the right attitude........nothing is too much trouble.
The room service breakfast with a pot of coffee, bircher muesli, fresh fruit, juice, toast and pastries could easily serve 2..and was delicious.
For Happy Hour , I loved the outdoor grassy wine/beer garden on the Plaza level adjacent the Jarrah Restaurant.
If you are looking for clean modern spacious apartments with friendly staff in a perfect location ...Look no further.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone.

Thank you for taking the time to write such a warm and thorough review of your recent stay.
We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

The Best Location - right on Southbank, a stroll to Crown Casino, a leisurely river walk to the "G", and a hop across the river to Melbourne's famous shopping areas, not forgetting the laneway cafe's.
The Best Rooms - the one bedroom suites make gives you the room to simply spread out and relax after a big day of shopping, watching sport or going to a concert.
The Best Service - during each stay (my wife and I have stayed here a quite often) we have been treated with first class service and friendliness.
The Best Value -Compared to other "high end" Melbourne big brand hotels, QWM definitely offers the best bang for your buck.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable and you have rated us "simply the best" !

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
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Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

We have just returned home after 6 nights at Quay West Apartments Melbourne. We would have to say the staff on reception were the most friendly and helpful we have ever experienced in Australia. Nothing was a problem. The staff who serviced the rooms were also very friendly and the service, including changing the sheets every day, was impressive. The 1 bedroom apartment was spacious and had a lovely view of the river and city. The location was also great. We would highly recommend these apartments.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2013

We just had a very pleasant stay for 4 nights at the Quay West Suites. The room was spacious and we had a lovely view of the Yarra River, Flinders street station and Federation Square. We were located on level 12 and the external noise (traffic etc.) was not an issue. Plenty of storage within the suite, but the bed was extremely hard. This place is excellently located close to a lot of good restaurants on the south bank esplanade, and within an easy 1 – 2 minute stroll to public transport. The hotel reception staff were friendly, courteous and helpful. We had breakfast there and it was a good layout and the staff were extremely friendly and helpful. Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you pre-book your breakfast with reception it is $20. We opted to have dinner in the hotel based restaurant, here is a word of advice DON’T. The staff was pleasant enough, but we had the feeling that they wanted to be anywhere but there. The menu was a simple printed out stapled together A4 job, which just yelled out cheap. We were seated and waited for the menu, we were offered water and that was all the drinks that they cared to offer. No sooner had we sat down then we were asked what we would like to order, we asked for the menus then. The food was edible, but I have had better.

Room Tip: Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you p...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests.
Thank you for also taking you time to alert us about the lapse in service you have received from Jarrah Restaurant staff. I sincerely apologise that we made you feel the way you did, as it certainly was not our intention to do so.

We are however pleased to know you "will be back” and we look forward to welcoming you.
Forward to welcoming you back in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 6, 2013

Upon check in we were upgraded to a premium river view 1 bedroom suite, very efficient check in, our room was clean and comfortable. The location of the hotel is great, a 1 minute walk to the restaurants along south bank and a short walk across the bridge to the CBD. We were on level 14 facing the river, got faint sounds of the night life but not enough to keep us awake. Our room was serviced during our stay which was great and what I expected for the price we paid, my husband enjoyed the aromatherapy toiletries in the bathroom. The night view was spectacular from our small balcony. We didn't make use of the kitchen/pool/room service so I can't comment. Would stay here again for the location.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 6, 2013

The property overlooks Yarra river and is close to a food court at Southgate. It is within walking distance of the entral business district and the weather in September is ideal being cool, although unpredictable in spring changing from sunny to rain. With parking an issue in Melbourne, access to the reception via a driveway just outside is perfect for visitors with luggage and hotel's facilities are great with helpful staff.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#12 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Quay West Suites Melbourne 4*
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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