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“Monet exhibition” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #4 of 172 hotels in Melbourne
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526 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 1, 2013

We stayed in the 3 Bedroom suite for a week as we decided to bring the kids. The suite was very spacious and well appointed. Even though i had full intentions of utilising the kitchen to cook dinner we just couldn't resist trying the huge variety of restaurants in walking distance. It would have to be in one of the best locations if you are wanting to explore Melbourne city. I would definitely return to Quay West Suites whether I'm in Melbourne for business or with the family.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, September 15, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 29, 2013

We stayed in a 1 bedroom city river view suite for 2 nights.

The good:
The location, closed to everything and easily accessable
The view of Melbourne and the river was beautiful, it was worth staying here just for that
The balcony was excellent, so nice to sit out in the fresh air of the morning and have a cuppa and people watch
The room was clean and modern and the kitchen fantastic
The addition of hot chocolate to the normal tea and coffee fair
The service was outstanding, very friendly and attentive
The wifi was fast

The bad:
I wasn't thrilled with the food, it was something about the eggs; my Mums caesar salad had cold hard boiled eggs instead of the warm runny egg as stated in the menu, and my scrambled eggs for breakfast was so rubbery I couldn't eat them, and I'm pretty easy going food wise.

Would I stay here again? Yes in a heart beat, but I would make my own food next time or eat out at one of the close by restaurants.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, September 16, 2013
Thank you for choosing to stay at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback.

Your comments regarding the eggs in the salad and breakfast has been passed onto our chef for his action and follow up and we are sorry that you did not enjoy the meals.

We look forward to wlecoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 28, 2013

I stayed here 4 nights with my daughter and have to admit that it was really really good. The qualtity, cleanliness and location was excellent. I have absolutely no complaints about the Quay West Suites and would recommend it to any discerning traveller.

The balcony and view of the city was perfect. It was bright airy room with adequate kitchen and bathroom with both a shower and separate bath.

The washing machine was a little complicated to operate as it was both a washer and dryer...no instruction book so I pushed buttons and hoped for the best. Once my washing was still going in the morning when I woke up...but such a minor thing.

Staff and front desk were very helpful and courteous all over the hotel.

I would stay here again!!!!!!!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, September 16, 2013
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you and your daughter had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back to Quay West Suites Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 27, 2013

Stayed here for five nights in a one bedroom city view apartment. We arrived very early in the morning from Singapore and we were upgraded to a premium city view apartment on arrival which was fantastic as we were very tired. All the staff were lovely and very accommodating especially James. Our apartment was spacious and extremely clean, lovely big bathroom with lots of storage space, full kitchen with washer/drier, dishwasher, microwave etc. ans balcony overlooking the Yarra river. Wonderful location on Southbank with lots of excellent bars and restaurants on the doorstep. We have stayed at Quay West Suites in Sydney and Aukland and they never disappoint. Beats staying in a hotel room any day.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, September 17, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 24, 2013

The staff accommodated our early arrival from Darwin (we arrived in Melbourne at 800 in the morning) and made a suite available for us immediately. Greeted by Rhys who was just lovely, taking our bags and explained where everything was. Overall the location, the staff and the room was excellent. Have booked for March 2014 already.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, September 17, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quay West Suites Melbourne

Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Suites Melbourne Hotel
Quay West Hotel Melbourne
Quay West Melbourne
Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Melbourne
#4 Business Hotel in Melbourne
#10 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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