After many visits to Melbourne over 30 years & staying in various locations around the CBD this hotel is definitely the winner on all counts! We are Advantage Plus members so have stayed with the Accor group often but even so we were impressed with the friendly, helpful service from the desk staff. We had a surprise upgrade to a lovely 1 br apartment on the 14th floor overlooking the river & city - a gorgeous view at any time but especially at dawn. The room had all facilities we needed including kitchen, washing machine & dryer & unobtrusive service every day. Having a balcony is another bonus we really appreciate for the fresh air, city sounds & to check the temperature! The location right at SouthBank & St Kilda Rd is perfect & all attractions within easy walking distance plus being just above the food court & restaurants is a bonus. My only complaint would be the lack of free wifi as I believe all large modern hotels should offer this now. Overall - a great stay in a great hotel in a great city!