Spent four nights here recently - unassuming entry & a very simple lobby but highly professional, friendly reception staff.
We had a one bedroom apartment for the four of us (two adults, two kids)...kids slept on the sofa bed in living area.
The room was simple with one bedroom, one bathroom, compact living room with dining table plus kitchen (with washer/dryer). Our view was across a courtyard to other apartments.
Positives of this hotel are:
Location - fabulous! Direct access to Southbank with Southgate Shopping Centre below.
Cleanliness - super clean + housekeeping did a superior job daily
Staff - friendly & professional
Room Service - delicious, fast & well priced
We enjoyed our stay at Quay West - not the most luxurious hotel (if that's what you're seeking, you'll be disappointed) but for a quick getaway in a central location this served us well.