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“Great location!” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
4.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #6 of 171 Hotels in Melbourne
Melbourne, Australia
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
“Great location!”
5 of 5 stars Reviewed January 27, 2013

We stayed in Septemebr and we will definately going back again. The location is right on Southbank in the heart of the Crown Casino district. The rooms were spacious and very clean and the amentities including the pool, spa and gym were excellent.

Great value and great service. We will stay there again.

Room Tip: They have specials. Check their website and book a king deluxe.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 13, 2013
It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team.

We look forward to welcoming you and the family back to Quay West Suites Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

Traveler rating
    438
    155
    34
    8
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See reviews for
151
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
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English first
Wodonga, Victoria, Australia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 25, 2013

My husband and I stayed here for our wedding anniversary. Everything was perfect. The concierge was fantastic ( although hubby thought someone was stealing the car at first). The staff at reception were friendly and helpful. The room was clean and perfect. We could choose to cook in our own kitchen , use the restaurant or go to one of the many fantastic restaurants in Melbourne. The paper was delivered in the morning and the Continental Buffet Breakfast was to die for. The food was fresh and there was plenty to be had.

On discharge, the concierge offered for our car to say there till 11pm that night if we wanted to stay and do some shopping, whatever.

a great place to stay and it is the only hotel we use when we stay over in Melbourne.

A+++ Helpful, professional and friendly staff
A+++ Room Cleanliness/Apartment Keeping
A+++ The Restaurant food and staff

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 13, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.
We look forward to seeing you at the hotel again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
153 reviews 153 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed January 24, 2013

I travelled down to Melbourne for the Australian Open Tennis and stayed at the Quay West, it is located very close to the Yarra in Southbank, a fabulous location with restaurants and shops all around, the city is a walk over the bridge to Flinders Train station and public transport is about 50m away or 30m to a water taxi.
The standard room was most acceptable and very clean; it had a small but good kitchenette and the bathroom was great with a large shower head, wonderful.
The only down side to the room was the bed, as it was 2 x single beds pushed together, I know that that is how it is done now but these two beds had a large ridge between them, fortunately I only needed one side.
Breakfast was OK, and had the basic breakfast foods, the service was good and the girls were always cheerful; the property is now a member of the Accor group and will accept the Advantage Plus Card for meals, so pretty good value.
Reception was good and staff very friendly.
A bit pricey but overall a great place to stay.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 13, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed January 23, 2013

Quay West Suites Melbourne are not the cheapest, but you do get what you pay for with these appartments. Good size bedroom with king bed. Kitchen with plentiful cupboards and appliances. Two flat screen TV's. blueray Dvd.
Very clean and tidy.
Will be visiting again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 23, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2013

Quay West is ideally located on Southbank and a short walk from the Crown Casino, MCG, Rod Laver Arena and the Bourke Street Mall.
We have stayed here several times now and the service has been consistently outstanding. Nothing is too much trouble and staff go out of their way to be accommodating and friendly.
We prefer to stay on the higher floors as the views are fantastic. The suites themselves have everything you need including cooking and washing facilities, which help so much during extended stays. The beds too are incredibly comfortable.
Thank you Quay West, yet again, for helping to make our Melbourne stay so enjoyable!

Room Tip: Higher floors have fantastic views.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 23, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 20, 2013

Quay West Suites doesn't meet the Tripadvisor rating. The hotel was pretty average in facilities and the property lacks that x factor which a 5 star hotel should have. The standard cleaning was pretty poor and was the worst feature of the stay. However the desk staff were very helpful and it is really well located for the Australian Open, for south bank cafes and restaurants and for shopping.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 21, 2013
Firstly, I am disappointed to hear that your experience did not meet your expectations.

Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your thoughts on Trip Advisor. I will pesonally review your comments with our housekeeper and aplogise for any lapse in this area.

We hope to welcome you back to the hotel again next time you are in Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrumbateman, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 19, 2013

3br apartment booked for girls tennis trip. Fab location for the tennis, nice views from one bedroom & communal areas.Breakfast included ok - nothing to write home about.
Pool, gym & spa excellent.
Feeling a bit chilly, donned the robe hanging in wardrobe, put hands in robe pocket and....ewww..
someones grotty tissue was in it! The robe had been hung folded, as if cleaned but NOT!
For $1,000 a night you would expect better, hec for $200 a night it should be.
Maybe next time back to the fab Langham.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 13, 2013
Thank you for your review, It is disappointing to read that you will not return to the hotel. I will personally follow up with our housekeeper regarding the bathrobe in the suite as this is unacceptable. This was an oversight from the team and we apologise.

We always appreciate when guests tell us when our services are not the way they expect. Hopefully one day you return and we can change your opinion of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#7 Business Hotel in Melbourne
#11 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quay West Suites Melbourne 4*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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