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“great location and friendly staff” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
4.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
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Ranked #5 of 171 hotels in Melbourne
Echuca, Victoria, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“great location and friendly staff”
5 of 5 stars Reviewed November 20, 2012

We stayed for 2 nights and had a ball. The staff were all very friendly and helpful. The room was great with a great view. It is walking distance to the casino and Bourke St Mall for shopping. Theaters are not far away either. Would definately stay here again

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
Thank you for your kind comments. I am delighted that you "had a ball" and you left with great memories. We look forward to welcoming you back .
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571 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed November 18, 2012

We stayed here for 2 nights, was an excellent hotel with welcoming staff. We arrived early and were informed our room wasn't ready; this was fine with us as we were wanting to head out and walk around the city. The reception staff (Jackie) that greeted us advised that we could store our luggage and that she would call when the room was ready. True to her word we received a call not long after advising our room was ready. When we headed back to the hotel our luggage was waiting for us in our room. The room was very spacious, clean and had everything you would need for a weekend getaway or even a longer stay. The pool, sauna and spa were a welcome delight especially after a long day walking around the city.

We would have no hesitating in staying here again and recommending to anyone wanting to explore Melbourne as the location of the hotel is in walking distance to shopping, restaturants, casino, attractions and much more.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future
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Canberra, Australia
Top Contributor
51 reviews 51 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed November 18, 2012

I noticed that there have been lots of rave reviews for the Quay West apartments, so just to manage expectations remember that these are mid-class range apartments and not luxury apartments!

That noted, we really enjoyed our three days there; the rooms had everything we needed although I thought they were a touch small, the staff were generally great and the location is spot on.

Arrival was easy; we rang ahead for directions and got some pretty clear directions that got straight to the front door where we were whisked through check in and arrived in our rooms only marginally before our luggage appeared.

I’m sure that the rooms with river views were great, but we had a parkside view overlooking the MCG, and it was the AFL Grand Final day so I question who had the best view!

The rooms were clean and had a TV in both the living room and bedroom as well as the usual iPod docking station/player. There was a fully equipped kitchen and dining area so we had everything we needed for our family of three and that just made the whole trip that much more relaxed.
We were also pleased to find that the pool was beautiful and that the gym had enough for a decent work out; both are on a smaller scale than Quay West’s more luxurious neighbours but the pool still delighted my daughter who used it every morning of our stay.

The breakfast room was fine (breakfast was included in our room rate) although we had a couple of problems trying to get pancakes cooked for my daughter, but otherwise it had a great selection of fresh fruits, cereals, hot and cold breakfasts and pastries and was only a slightly smaller version of what you might see at the luxury Langham or Crown Towers hotels which are both near neighbours.

Valet parking was also included so the car just appeared magically whenever we needed something and the staff were always happy to retrieve any items that we’d left in the car and then found that we needed.

The location on the Southbank, just across the Yarra from Federation Square was of course fantastic and it was so easy to access all of the Southbank restaurants and bars as the first floor opened onto a large raised public walkway that led directly into the Southbank Centre.

For the price, these apartments are excellent value for money offering high levels of service, basic but fully satisfactory accommodation and a great location, and they’ll continue to be my first choice for a family visit to Melbourne.

Room Tip: Once you've checked in, use the door between the bar and restaurant to enter and leave the apart...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone.

Thank you for taking the time to write such a warm and thorough review of your recent stay.
We look forward to welcoming you and the family back soon.
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Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

I have stayed here numerous times with family, as a couple and with friends. This hotel has it all. The staff are amazing, as are the facilities. Above all its the location, location, location. Walking distance to shopping, restaurants, bars, casino and all the sporting grounds.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
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Brisbane, Australia
1 review
5 of 5 stars Reviewed November 16, 2012

I have just completed booking for 9 nights over the New Year period. This will be our first family trip out if Brisbane and wanted it to be an experience. We are booked into a city view suite and I have two very excited 10 and 11 year old girls who cant wait to see the fireworks. The reservations staff member (Andrew) was extremely polite and helpful and if he is indicative of the staff at the hotel then I am sure that we are in for a trip of a life time.

I will post on our return our experience.

Room Tip: Would love a higher up room.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
Thank you for your comments.

We look forward to welocming you to Melbourne for New Years Eve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed November 16, 2012

I stayed here on the 10th November for 1 night for my anniversary, was a great hotel the service was amazing better than ever before! they were funny and had a great sense of humour and seem to enjoy there job, the valet parker was great as well asking if wee needed anything to let them know, the hotel was exactly what I wanted I requested a City View room, which a guaranteed room on the high floors we were on level 14 and oh my the view was amazing of the whole river and fed square it was lovely and to actually have a balcony to sit out on and enjoy Melbourne was great as not many hotels have them anymore, the night was so beautiful to watch with all the lights, and there were fireworks as well at Fed Square such a great touch to a perfect night, its on the South Bank so therefore close to everything its all walking distance which is great! I had no faults with the hotel or staff all were amazing.

The next morning we had a buffet breakfast included and that was superb, all the favourites and after to many Cosmopolitans! It was great to have some delicious eggs and bacon, on departure the ladies at the desk were great chatty and chirpy was great they didn't rush you to hurry up and have a great chat, the car was ready to go and off we went.

I would defiantly stay here again! No doubt about it was so great! I work for a Corporate Travel Agent and to have great a night and service, it's good to know I can recommend this hotel to my clients who are travelling in Melbourne.

Again thank you for a fantastic stay was great to come up for a night away from the Peninsula.

Room Tip: The suites are the best from the 14th floor up, request a city view room it is amazing to see at nig...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Top Contributor
105 reviews 105 reviews
45 hotel reviews
Reviews in 54 cities Reviews in 54 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed for three nights during the Melbourne Cup. The hotel is in a fantastic location. Spectacular view, spacious and spotlessly clean. Excellent staff. We found the bed a little hard otherwise would have given it a five rating.

Room Tip: Paying extra for a room with a view over the river is definitely worth it.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and enjoyed the City River Views, your comments will be shared with our team.

We look forward to welcoming you back to Quay West Suites Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#5 On the Beach Hotel in Melbourne
#6 Romantic Hotel in Melbourne
#12 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Quay West Suites Melbourne 4*
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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