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“FANTASTIC NIGHT!! A night away!” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
Hotel amenities
Ranked #7 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
1 review
“FANTASTIC NIGHT!! A night away!”
5 of 5 stars Reviewed November 16, 2012

I stayed here on the 10th November for 1 night for my anniversary, was a great hotel the service was amazing better than ever before! they were funny and had a great sense of humour and seem to enjoy there job, the valet parker was great as well asking if wee needed anything to let them know, the hotel was exactly what I wanted I requested a City View room, which a guaranteed room on the high floors we were on level 14 and oh my the view was amazing of the whole river and fed square it was lovely and to actually have a balcony to sit out on and enjoy Melbourne was great as not many hotels have them anymore, the night was so beautiful to watch with all the lights, and there were fireworks as well at Fed Square such a great touch to a perfect night, its on the South Bank so therefore close to everything its all walking distance which is great! I had no faults with the hotel or staff all were amazing.

The next morning we had a buffet breakfast included and that was superb, all the favourites and after to many Cosmopolitans! It was great to have some delicious eggs and bacon, on departure the ladies at the desk were great chatty and chirpy was great they didn't rush you to hurry up and have a great chat, the car was ready to go and off we went.

I would defiantly stay here again! No doubt about it was so great! I work for a Corporate Travel Agent and to have great a night and service, it's good to know I can recommend this hotel to my clients who are travelling in Melbourne.

Again thank you for a fantastic stay was great to come up for a night away from the Peninsula.

Room Tip: The suites are the best from the 14th floor up, request a city view room it is amazing to see at nig...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, December 20, 2012
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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758 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Surfers Paradise, Australia
Level Contributor
114 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed for three nights during the Melbourne Cup. The hotel is in a fantastic location. Spectacular view, spacious and spotlessly clean. Excellent staff. We found the bed a little hard otherwise would have given it a five rating.

Room Tip: Paying extra for a room with a view over the river is definitely worth it.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and enjoyed the City River Views, your comments will be shared with our team.

We look forward to welcoming you back to Quay West Suites Melbourne
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Condobolin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 11, 2012

I stayed here with my two small daughters in a 2 bedroom apartment while my mother was in hospital. We stayed for 3 nights in a room with a wonderful view and an apartment with everything you could ever need. Really loved the ipod docking stations in both bedrooms, always great to be able to play some music while your away on a break. I had to stay an extra night, but unfortunatley couldn't stay in the apartment we were in as it was booked but the lovely lady in reception found an incredible 3 bedroom apartment up on the 21st floor that we got for the same price as our 2 bed. It was AMAZING!
The staff are fantasically helpful and friendly and always talked to my girls when we came and went which made them feel special.
The breakfast room service was wonderful, the dinner selection not so great. That would be my only fault about the place, but it's in such a wonderful location right above a great foodcourt and along the yarra with restaurant after restaurant, that it really wasn't a problem. I would stay here again in a heart beat.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rye, victoria
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 10, 2012

This was the first time I had stayed in Quay West Suites in Melbourne. First of all the staff on reception were excellent and very efficient. We had an upgrade without us asking and our room was wonderful with views across Federation Square, Princes Bridge MCG and out to the Dandenongs. The facilities in the room were first class, the kitchen was well equipped and I wish that we had been staying longer. Great central spot within easy walking distance to everything.

Room Tip: I would ask for a room with a view looking out towards Fed Square and MCG
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
Appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us, and enjoyed the MCG view.

We look forwrad to seeing you at Quay West again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 8, 2012

We have just spent 3 nights at Quay West Suites Melbourne over the busy Melbourne Cup time.
The staff were fabulous , friendly , efficient and fast ! Thanks for the paper Reece , very important to study the form on Tuesday!
Great location on Southbank , easy access , valet service .
Rooms were large , clean & well equipped , beds comfy even the sofa bed for our daughter !
It was lovely to come back after a busy day to be greeted by the smiling front desk staff .

Room Tip: A room with a view to the Yarra & city is nice.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone. Reece will be delighted with your comments.

Thank you for taking the time to write such a warm and thorough review of your recent stay.
We look forward to welcoming you back soon next Spring Racing Carnival!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel is lovely and the suites are perfect for a multiple night stay. The staff are excellent, and if you are arriving by car its wonderful to simply pull up and step out and everything is taken care of. The valet guys were very polite, friendly and efficient. I stayed in a suite whilst there, loads of room. Breakfast was relaxing, but then it was Sunday morning. Very quiet.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 5, 2012

I only stayed one night for a business trip but was very impressed with Quay West. My checkin was completed very efficiently with the desk clerk very friendly. The room was great. Spotlessly clean, all mod cons and I had a great sleep as the bed and pillows were very comfortable.

I will stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, November 12, 2012
Thank you for your feedback.

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Melbourne
#6 Romantic Hotel in Melbourne
#7 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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