We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect from Check-In to Check-Out” 5 of 5 stars
Review of Quay West Suites Melbourne

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Quay West Suites Melbourne to your Saves list
Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #7 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Geelong, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Perfect from Check-In to Check-Out”
5 of 5 stars Reviewed September 11, 2011

I really enjoyed everything about my stay at this Hotel, unfortunately it was only for 1 night. The Location is perfect, 10min walk to the Centre of the City, 10min walk to Crown Casino. I had a 1Bedroom Apartment overlooking the Yarra River, Flinders St Station and Federation Square, the view from my Balcony was Wonderful, The Apartment was very Clean and Well Equipped. Many Restaurants and Eating Places on your doorstep, catering for all budgets.Lastly the Staff ,I travel a lot and I personally think your Staff can Make or Break a Hotel Stay, the Staff at this Hotel were great, very helpful and obliging, they even looked like they were happy to be there. Looking forward to next visit.

Room Tip: Request a room overlooking the Yarra, you couldnt go wrong
See more room tips
  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, September 11, 2011
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team.

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

708 reviews from our community

Traveler rating
    479
    178
    36
    8
    7
See reviews for
169
304
21
94
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2011

The apartment was spacious, clean, modern & in a great location. We stayed for 1 night with our 7 month old daughter & it was perfect. She had plenty of room on the floor to play & the hotel provided a high chair. We brought our own port a cot & there was plenty of room in the bedroom to set it up. The room had a king size bed which was really comfy to sleep on.We had a city view room & it really did have a great view- overlooked the Yarra & Federation Square. The balcony was spacious & had tables & chairs where you could sit. The staff were fantastic- we arrived early & they had the room available for us. They were very friendly & made you feel right at home. There are renovations going on at the Southgate complex so some of the restaurants were closed, but there is so many other choices available close by. It really is the perfect place to stay when in Melbourne.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, September 11, 2011
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team.

We look forward to welcoming you and the family back to Quay West Suites Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2011

My husband and I travel to Melbourne regularly, we stayed in various hotels and serviced apartments this would rate the best ever we had one bedroom unit overlooking the city
Large lounge fully equip. Kitchen with laundry. The unit was cleaned Dailey amenities in the bathroom replanished Dailey we used the pool and the gym every morning, great restaurant and room service. It is walking distance to the Arts centre, National gallery and Ian Potter gallery, lots of restaurants along Southbank the CBD just across the river, great spot very friendly staff, this is the place we are going to stay from now on.

Room Tip: Ask for room with city view
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, September 11, 2011
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 31, 2011

We stayed here twice with our 4 children in a 2 bedroom suite.
Front reception staff very friendly and helpful.
The room had a kitchen complete with washer and dryer which was very convenient.
The lounge area had a sofa bed which was not large enough for our 2 boys so the staff were quick to provide a rollaway at no extra cost. We had a great view looking out towards Federation Square and MCG.
I would highly recomend the valet parking, this was included in our room rate. We required our car numerous times during our visit and they always had it waiting out the front when we asked.
Position is fantastic as all the Southbank restaurants are at your doorstep. I would recomend Tutto Bene for great Italian.
We had a bed and breakfast deal during our first visit but were disappointed with the quality of breakfast considering the array of options so close by.
Overall we had a great stay and were very impressed with the friendly, efficient service provided by all staff members.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, September 11, 2011
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us.It’s always a pleasure to receive positive feedback,which I will be sure to share with our team.

We look forward to welcoming you the kids back to the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 29, 2011

Right at the Yarra river near the restaurants. Good kitchen and beautiful modern room with a good quality pull out bed for the kids.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, August 30, 2011
We appreciate you taking the time to post your review on Trip Advisor, and are pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.
We look forward to seeing you at the hotel again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 25, 2011

I stayed in a two bedroom suite on 13th floor for two nights with three old school friends. We were all impressed with the quality and size of the suite and the professional, friendly and happy young staff. Quay West for us was a perfect location with magnificent panoramic views, just a quick walk away from Southbank restaurants, art galleries, the river and city shopping. Arrival and departure both by public transport or by car was extremely convenient. The renovation work going on at the moment in this immediate location is altering some pedestrian access routes but we did not feel inconvenienced at all and felt it was balanced entirely by the quality of the accommodation and service. We will definitely hold our reunions at Quay West in the future!

Room Tip: Ask for a city view when booking. Worth telephoning this hotel direct as reception staff very helpf...
See more room tips
  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, August 30, 2011
Thakn you for taking the time to tell us about your stay at Quay West Suites Melbourne.

I am delighted that you felt relaxed and pampered and you left with great memories. We look forward to welcoming you back (and your friends!).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 24, 2011

I have stayed in many Hotels throughout the years and they seem to all blur into one another (many along Southbank). However, our recent stay at Quay West could not be faulted and stands out as a great experience. We had a room overlooking the city (which we had been uprgraded to), my husband and 3yr old daughter. The staff were relaxed and friendly and the accommodation was perfectly suited to our needs. Our daughter had the fold out couch - which was already made up. Information was at our fingertips and the many trips to the pool made the stay very enjoyable for our daughter. We didn't require the kitchen in our room but is perfect for family groups or those who may be sick of restuarant food. A stay is a must!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, August 30, 2011
Thank you for your kind comments. I am delighted that you felt relaxed and enjoyed your stay with us. We look forward to welcoming you back.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quay West Suites Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#7 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
#16 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Cheap Tickets, HotelTravel.com, Priceline, Hotels.com and Agoda so you can book your Quay West Suites Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

Owners: What's your side of the story?

If you own or manage Quay West Suites Melbourne, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.