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“Good location” 4 of 5 stars
Review of Mantra Southbank Melbourne

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Mantra Southbank Melbourne
4.5 of 5 Hotel   |   31 City Road Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #78 of 170 Hotels in Melbourne
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good location”
4 of 5 stars Reviewed April 10, 2012 via mobile

The location of the hotel is great, within minutes of great cafe's and restaurants. Rooms are very basic in a need of an upgrade, the balcony was Farr too small almost felt unsafe standing on it. However the buffet breakfast was great value for money, with option of eggs to your licking with salmon and hollandaise sauce, yum. Limited parking on offer so if you intend of heading out for the night chances of getting a car park within the hotel is limited. Love the pillows they were super comfy and the king size bed was also great. No bath robes supplied was disappointing and had to use my room towels when using the pool.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 30, 2012
Thank you for your feedback following your recent stay at the hotel. Your comments are much appreciated and I will be sure to share these with the team so that we can consider improvements in the areas mentioned.

In particular your feedback regarding the robes and the towels has been discussed and we will be looking to make changes in how we manage this in the future to better cater to guests needs.

We look forward to welcoming you back to the hotel in the future at some stage.

Kind Regards
Aaron Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Adelaide, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 6, 2012

Have started to use this hotel for business trips. It is a great location, just a short stroll to the river and restaurants. Rooms are clean and well presented with separate bedroom and laundry facilities. Restaurant is quite plain, and empty when I was there. However the food was good and staff friendly.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 30, 2012
Thank you for providing feedback following your recent stay with us at the hotel and we are glad that the location is ideal for your needs.

I appreciate your comments regarding the restaurant and can advise that we are working hard to make improvements in this area. During April we introduced a new menu into the restaurant which we feel offers great value to our guests and are continuing to develop the presentation and ambiance of the dining experience at the hotel. The restaurant has recently been given a name - "Spire" - and we look forward to developing this into a fantastic place for guests to dine and drink.

If you are back at the hotel in the future would appreciate you again passin gon any feedback you have so that we can continue to adjust our business to ensure we are better catering to our regular corporate guests.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 3, 2012

Very basic apartments, we had a two bedroom with one queen bed & two singles. It had only one bathroom with the shower in the bath. It is quite roomy with a kitchenette & would suit a family holiday. A short walk to the Yarra river, & 15 minutes into central melbourne.

Room Tip: The front rooms have a large balconey, but there is a lot of traffic noise
See more room tips
  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 30, 2012
Thankyou for your comments following your recent stay at the hotel.

The team and I are glad that you enjoyed your stay and that the location was ideal for your needs.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Top Contributor
139 reviews 139 reviews
43 hotel reviews
Reviews in 67 cities Reviews in 67 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 2, 2012

5 girlfriends stayed on a saturday night, booking was plain sailing. Rang to ask if there champagne glasses in room, advised they would put them in. Had read reviews that checking in could be quite hectic, not on this occassion. Smoke alarm was beeping on arrival, guy came & changed battery in 5 mins. Stayed in room 504, i think, nice spacious apartment, sofa already made up, Probably the only complaint, glad i wasn't sleeping on it. Would like to have stayed longer. Could hear the traffic, but would have to say i woke up & heard it rather than it woke me up. Great view of the spire. Apt has everything u could want, if i was visiting Melbourne from overseas this is the sort of place i would be happy to stay in.I have stayed in many cities of the world & i don't like hotels, so if i can't find a private apartment this is my second choice.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 30, 2012
Many thanks for posting your thoughts following your recent stay at Mantra Southbank. I appreciate your comments and will be sure to pass these onto the team.

The two bedroom apartments at the hotel are perfect for that getaway with friends with spacious lounge areas and fully equipped kitchens. (be sure to book the deluxe two bedroom if you would prefer to also have two bathrooms).

We look forward to welcoming you back to the hotel again when you and your friends next visit Melbourne.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed March 28, 2012

I travel to Melbourne at least once a year from Perth, and have stayed in numerous places throughout the city. Mantra Southbank is the only hotel that I have returned to, and will continue to do so whenever I visit Melbourne in the future. The apartments are spacious, well appointed and contemporary, which gives them a luxurious feel. They are also spotlessly clean. All of the staff that I met throughout my recent 5 day stay were extremely friendly, and incredibly accommodating. Having room service as an option is great too, and the food was nice and reasonably priced. One of my favourite things about this hotel is the pool located on the 18th floor. As a creature of habit, I like to fit in my morning exercise even when I am on holidays. I just wish the pool I usually go to had the amazing views that the floor to ceiling windows provide! With a tram stop to the city and beyond a 2 minute walk from the hotel, and numerous shops and restaurants a short walk away, it is incredibly well located. Yes, there is some traffic noise, as others have mentioned, but it is a small price to pay for the location and facilities. Mantra Southbank is also very affordable, with frequent special offers making it possible to secure a room for under $200 most of the time.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 18, 2012
Thank you for your feedback following your recent stay at the hotel and delighted to read that you are a regular visitor who enjoys the location and facilities that we provide.

Glad that you are able to enjoy the use of the pool and gym facilities while you are staying with us. There are also some great running tracks nearby the hotel adjascent to the Botanical Gardens and Yarra River if you also feel like venturing out for some exercise.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, Brazil
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 27, 2012

As you know, accommodations for families are very common in Australia (at least it seems more common to me than in other countries), but I have learned during this trip that they lack a standard of conservation of the apartment and of facilities within the apartment, which you can find in a hotel.

In this case, Mantra Southbank has several qualities that makes it ideal for families, the first of which is the superb location, steps away from Southbank mall, with several very good restaurants, an excellent food plaza (hello families with kids), the Yarra river bank, Flinders station, Federation Square (with museums and restaurants) and many other attractions.

The room is quite spacious, the kitchnete of good size, but this apartment lacked several items necessary to use the kitchen. For instance, it had only one pan to cook. Other pros are that the apartment is spacious, notwithstanding the conservation was not perfect. There is a good pool and sauna on the top. The fitness is poor, and some investment should be made on it, t align its quality to the hotel rate charged.

The service is very good, everybody is very proactive and solicitous (I think it is the norm in Australia). My teenage son had a problem during the night, he ate something bad, I called the front desk and they were very nice and solicitous. I appreciated it.

I really appreciated the Mantra Southbank, would reccomend to my friends, and would come back.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 18, 2012
Many thanks for providing feedback following your recent stay at the hotel with your family. We are delighted to read that you enjoyed your stay with us and found the hotel to be well suited to your families needs.

The rooftop heated pool and spa facilities are certainly a hit with the children and can be used comfortably in any weather conditions so always be sure to pack the bathers.

I appreciate your comments regarding the fitness facitlities in the gym and we will be sure to review the standard of the equipment and improve where necessary.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 26, 2012

Got a good rate (A$168) through WotIf. Checked through Tripadvisor and took note of the noise issue - asked for a quiet room as my wife is very noise sensitive. Also asked, by e-mail, for early check-in.
On arrival the early check-in was just about to go west when a more senior member of staff stepped in and helped out so we were able to check in early - this was great.
The room (907) however was subject to considerable road noise and, you know how it is, we were already settled so couldn't really be bothered asking for a room change!!
Big pluses, though, are the location and the cleanliness - our room was spotless. And within walking distance of nearly everything.
Also the desk staff - with one exception they were always friendly, polite and considerate.

Room Tip: Insist on a room with no (or very little) traffic noise.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronBond31, General Manager at Mantra Southbank Melbourne, responded to this review, April 18, 2012
Thank you for our feedback following your recent stay at the hotel.

We are glad that you found the hotel to be clean and well priced and we look forward to welcoming you back to the hotel in the near future.

Kind Regards
Aaron Bond
General Manager
Mantra Southbank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Southbank Melbourne

Address: 31 City Road Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Melbourne
#61 Family Hotel in Melbourne
#67 Business Hotel in Melbourne
#69 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Southbank Melbourne 4.5*
Official Description (provided by the hotel):
Mantra Southbank Melbourne offers spacious 4.5 star apartment-style hotel accommodation in the heart of Melbourne’s vibrant arts and entertainment district which includes the National Gallery of Victoria, the Arts Centre, Federation Square and the Botanical Gardens. Located within a quick stroll to the CBD, the hotel is also within walking distance to the east of most of the major sporting venues including both the MCG, Olympic Park and Hisense Arena and to the west Crown Casino, South Wharf and the Melbourne Convention and Exhibition Centre. ... more   less 
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Also Known As:
Mantra Southbank Melbourne Hotel Melbourne
Mantra Southbank Hotel Melbourne
Melbourne Mantra Southbank Hotel

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