If you scroll down you will see that I have stayed at this Hotel many times and I think reviewed it on at least two occassions here. Last Sunday and Monday I stayed again for work after many months absence. The amazing thing about this hotel is the staff. From the doorman to house keeping I was greeted by name. But beyond this it is the attitude they genuinely care about service which in Australia is a rare thing. Ian at the door welcomed me home. I have not stayed a while at the Westin as I have restricted travel as I am having repeated surgery for a terrible malady. The concierge could see my distress when I got to the check in area as i needed desperately to get to my room and attend to health issues and there was a large group checking in. He took me straight to my room and advised that the front desk could check me in later. Later that night at dinner in the restaurant again I was greeted by name and they already appreciated that I just wanted a quick dinner so I could get back to the room and rest. Housekeeping left a note wishing me a speedy recovery from my operations (they had been preawarned as I needed certain amenities in the bathroom.) The hotel is now 10 years old and the rooms remain reasonably fresh and show signs of being refreshed which is great.
I am only a starwood gold guest but also an Ambassador Guest (new starwood program) and unlike the platinum guest below can say that I have always received great recognistion from the manager and staff at this Hotel. The team here are just excellent there is no faulting them. I think that a measure of a hotel managers job is not his greeting or acknolwedgement of you personally but that his entire staff do so.
- Official Description (provided by the hotel):
- Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
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- Also Known As:
- The Westin Melbourne Hotel Melbourne
- Westin Melbourne
- Melbourne Westin