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“Loved afternoon bubbles in the hotel bar!” 4 of 5 stars
Review of The Westin Melbourne

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The Westin Melbourne
5.0 of 5 Hotel   |   205 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Special Rate
Easter Package from $290
Ranked #18 of 171 Hotels in Melbourne
Certificate of Excellence 2014
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Loved afternoon bubbles in the hotel bar!”
4 of 5 stars Reviewed March 11, 2014

One of the most comfortable beds I have ever slept in! Lovely hotel, great place to stay, we visited over the Christmas holidays to watch the Boxing Day test cricket... But despite the cricket (which we all loved watching regardless of losing) I was very happy with our choice of hotel. The staff were helpful and amazing when my husband needed a doctor on Christmas Day. Within 2 hours they had arranged for a doctor to be called out and medication was prescribed and collected! Which meant my grumpy husband soon was in less pain because of his poorly foot!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 25, 2014
Dear Reviewer. Thank you for taking the time to provide such special feedback. We are delighted you experienced a fulfilling stay at The Westin Melbourne and visiting our wonderful city. We hope your husband has made a full recovery and hope to see you both again soon.
Be well.
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1,198 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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India
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 11, 2014

Had an awesome stay for nearly a month. Thanks Westin Melbourne for making life so much comfortable during our stay (me, wife and baby) during Jan / Feb 2014.

I felt the hotel took special care for ALL my special requests, especially as I was travelling with a baby (Baby cot, microwave etc).

I had a room facing spencer street with a balcony. The minor issue was the noise of the trams, but the balcony and view were a novelty to have. Westin hotels also have a program in which they provide sports shoes and gear to guests during their stay. The hotel manager and staff went out of their way to find me my preferred shoes. Really appreciate that !

A fruit basket was provided every day along with a good selection of nuts / dried fruits. Thanks again for all my special fruit requests and sorry for finishing your walnut supplies !

What really stands out is that no one ever said no to any request, be it the front desk, service express or the concierge. Really impressed with the attitude of the hotel staff. Everyone was always ready to help and that too with a smile. Look forward to getting back and strongly recommend to others.

Trip type Business + Family

Room Tip: Rooms facing Spencer street provide a nice view, though the only issue is some noise due to the tram...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 25, 2014
Dear reviewer. Thank you for your positive comments, your feedback is valuable to us. We are thrilled to hear you enjoyed your recent stay at the Westin Melbourne. We are well known for our large and well appointed rooms with signature Westin features such as the Heavenly Bed, the name truly says it all. The view from our rooms onto Swanton Street and of the beautiful surrounding architecture is quite impressive. We glad you made the most of our Gear Lending program with New Balance, where guests can rent fresh workout gear and running shoes in your size for a nominal fee of $5 - the socks are yours to keep! We look forward to welcoming you back to The Westin Melbourne sometime soon. Be well.
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Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2014

Hotel has a great location in the city...We stayed for only a night but the heavenly bed really did provide us with a good night sleep.

I have stayed in the Westin in KL before and the bed again did not disappoint.

Unfortunately, given a low floor (4th floor) despite requesting for a higher floor...not sure if it was because i redeemed the room with SPG points... it was pricey though 12000 pts for a city view room with no breakfast included however the room being on the 4th floor offered not much of a view..

Also for a 5 star hotel, it sucks that internet is not free in the room..

Room Tip: Request for High Floor...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, April 11, 2014
Dear Reviewer. Thank you for your feedback. We strive to provide renewing experiences for our guests, so it was disappointing to read your stay was not a completely fulfilling one. Please note as an alternative to guest room Internet, the hotel offers complimentary wireless in public areas, as well as desktop computers in the Business Centre. We look forward to providing another warm Westin welcome for your future visits to Melbourne. Be well.
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Melbourne
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 10, 2014 via mobile

Booked an overnight stay as a surprise for my husband and we loved it. Great location, large sized room with plenty of space. Reasonably priced package that included valet parking and breakfast. Had a glass of champagne in the bar before going out for dinner and staff were very friendly throughout the hotel. Easy walking to a variety of restaurants, theatres and the Yarra River. Would definitely stay here again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 25, 2014
Dear Reviewer. Thank you for taking the time to provide such special feedback. We are delighted you experienced a fulfilling stay in every way at The Westin Melbourne and visiting our wonderful city. Melbourne always has so much on in the theatres, art exhibitions, ballet, jazz and the fabulous shopping. We look forward to welcoming you back for your next getaway. Be well.
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2 reviews
5 of 5 stars Reviewed March 9, 2014 via mobile

Have stayed twice different times and love this hotel. Very clean and staff is very kind and friendly. Would recommend the Westin to all the views of the city were fantastic. Wish I stayed here on my wedding night.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 25, 2014
Dear Reviewer. Thank you for taking the time to provide such positive feedback. We are pleased you enjoyed our instinctive service, signature Heavenly facilities and our unsurpassed location close to all Melbourne has to offer. We strive to provide guests with personal service and renewing facilities so it is inspiring to read we have consistently fulfilled your expectations. We look forward to welcoming you back in the not too distant future. Be well.
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Finchley, North London, England
Top Contributor
84 reviews 84 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed March 8, 2014 via mobile

Stayed there four nights in a trip to Melbourne .staff were very efficient. Room big and amenities good. Large TV screen,good toiletries. It's in the middle of business district and near shops, theatres, restaurants and flinders street station and federation square.
Only complaint was the cleaning of room which we felt was not up to standard, and one day we came back from long day out to find room hadn't been cleaned...apparently we had mistakenly left the do not disturb button on. However the reception staff did the cleaning and offered us a drink in the bar whilst we waited.
We used the very well equipped and modern gym and pool...the facilities were very good.
All in all a good place to stay in he centre of Melbourne if you like the businessman's type of hotel .

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 25, 2014
Dear Reviewer. Thank you for taking the time to provide feedback. We are pleased you enjoyed our instinctive service and our unsurpassed location close to all Melbourne has to offer. We would like to apologize for the inconvenience you experienced with cleaning of your room. We look forward to welcoming you back in the not too distant future. Be well.
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2014

Sumptuous bed, huge room, wonderful Valet parking service... Smack bang in the middle of Melbourne.

The lobby area bar/café was slow with service, (understaffed on Valentine's Day), but when we did receive service it was truly exceptional. The atmosphere around this area is devoid of personality, despite it being a huge, cavernous area with incredible art, there is great potential to really make it warm with a great vibe. Much of the lobby furniture needs refreshing, there are obvious dents and the colour scheme contributes to the dullness/coldness of the lobby area. This did not lend itself to a 5 star rating.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, March 11, 2014
Dear Reviewer. Thank you for your feedback. We are delighted you recognize our unsurpassed location. You will be pleased to know we are currently developing plans to refresh some of our public spaces and our signature restaurant, Allegro which will ensure long-term viability of the hotel. We look forward to providing another warm Westin welcome for your future visits to Melbourne. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Melbourne

Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#11 Romantic Hotel in Melbourne
#16 Business Hotel in Melbourne
#18 Luxury Hotel in Melbourne
#26 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne’s dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia’s leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city’s finest attractions. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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