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“Westin. Very good” 5 of 5 stars
Review of The Westin Melbourne

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The Westin Melbourne
5.0 of 5 Hotel   |   205 Collins Street, Melbourne, Victoria 3000, Australia   |  
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EASTER RETREAT from $290
Ranked #16 of 172 hotels in Melbourne
san francisco
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
“Westin. Very good”
5 of 5 stars Reviewed November 8, 2013

This hotel delivered like most Westin hotels. Service was first rate;staff was helpful and friendly; concierge service was first rate. The only negative if you call it one is that the breakfast is expensive and not really anything special

If you want a quality stay with no surprises, this is the place

Room Tip: We had a room away from the elevators but they seemed quiet and did not have that obnoxious ring or...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear Reviewer. Thank you very much for sharing your feedback regarding our last stay with us. We are pleased that you had an overall fulfilling experience and enjoyed our instinctive service Westin is renowned for. Thank you also for the constructive comment regarding breakfast; we will discuss it further with our new Executive Chef who will be reviewing our current breakfast offerings. We certainly look forward welcoming you back to The Westin Melbourne for another revitalizing stay next time you’re in town. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Perth, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2013

Had a room on level 5 overlooking Swanson street for the derby cup - stayed 2 nights, cab to dinner at the casino complex first night (7 mins), came back for a night cap at the martini bar in the hotel, breakfasted in flinders lane (2 mins away) the next morning, quick detour to the mall shops (5mins), long day at the races and then late supper in Chinatown, (5mins) - perfect location for everything!!!! Blockout curtains means you can sleep in to your hearts content. Clean spacious rooms. Beautiful bathroom thick towels good quality toiletries - totally indulgent.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear Reviewer. Thank you very much for posting your feedback. We are delighted to read that we were able to offer you an overall fulfilling experience for your city getaway during the Melbourne Cup racing carnival. Our central location certainly provides convenient access to all Melbourne has to offer and we are glad that you enjoyed our spacious and well appointed room features that we are renowned for. We look forward to welcoming you back to The Westin Melbourne again in the not distant future. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2013

Stayed for a weekend at the beginning of October for my sister's birthday. I have stayed before and wanted to give her a special time. The good stuff first:

1. The location was the selling point for us. It was great to be out and about all day then back to the hotel was easy as. You can't beat it for convenience.
2. The staff were lovely - from the guys outside assisting me with check-in to the room staff - everyone was very polite and professional. I have this thing about having requests barked at me e.g. 'credit card!' 'signature!'..... None of that here.....
3. The room was spacious and the bathroom HUGE! Lovely shower and an awesome deep bath.
4. We loved the pool and stream room. A treat after a big day at the shops.

The not so great stuff:

1. The beds were VERY soft! We had two singles which were more like king singles or small doubles and while they were comfy to start with we both found they were much too soft and ended up with sore backs. We both like a firm bed so maybe its just us....
2. There was bugger all information in the room about dining options. On calling reception they directed us to the TV for information. we did this but again no dining info apart from the room service menu. We didn't even know there was a restaurant or a buffet breakfast option.
3.After the first day our teabags weren't replenished. We thought this was a bit weird and thought it might have been an oversight but no it happened all three days. We called and they brought us up a couple but really they should have checked this when the room was serviced.
4. Similarly with the toiletries - there was only enough of everything for one person e.g one shower cap, one soap, shampoo etc. Also were not replenished on the second or third days. I helped myself when the cart was parked near our door. Needless to say I took more than we needed too....
5. There was a piece of cheese in the hallway! Explain that...

I travel for work every other week and stay n lots of hotels. In all honesty I don't think staying here was any better than allot of places i stay apart from the staff's professionalism and the location.

Room Tip: Ask for a room at the front so you get a view of the city Apparently they have a buffet breakfast...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear Reviewer. Thank you for taking the time to share such detailed feedback regarding your recent stay at The Westin Melbourne. We are thrilled that you and your sister choose to stay with us to celebrating such a special occasion. We are pleased that you enjoyed our hotel’s unbeatable location, spacious and well appointed rooms, Westin Wellness facilities and our high service standards that our associates work hard to deliver to our guests. However, we would like to take the opportunity to apologise for the less than satisfactory experiences you encountered. For your next stay with us, may we just point out that the signature Westin Heavenly Bed is available in a firmer option upon request. We regret that you were not able to find communication on our fantastic onsite dining options and we will certainly be looking into ways in which we can make it easier and clearer to provide our guests with this information. We will also be sure to further investigate your comments regarding housekeeping and the teabag replenishment issue in order to maintain our high service standards. We hope to have the opportunity to offer you a more refreshing experience next time you visit The Westin Melbourne. Thank you again for your constructive comments. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.
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New York City, New York
1 review
4 of 5 stars Reviewed November 5, 2013 credit card Amex Card Member Review

quiet, relaxing hotel....very enjoyable. I had a large room that was warm and comfortable. I had a light dinner in the lobby bar that was delicious. The staff were friendly and helpful with walking directions and tips for the area.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear reviewer. Thank you for taking the time to post such refreshing comments regarding your recent stay with us. We are delighted that you enjoyed our hotel’s brilliant location and the spacious, well appointed room features and our instinctive service. It’s always a pleasure to hear that our guest shave such an overall uplifting stay. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We sincerely look forward to welcoming you again in the not very distant future. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2013

Lots of things I love about this hotel, the location, the beautiful lobby waiting area, the opulence of the rooms, the bathroom, I feel like a "Pretty Woman'' every time I stay here. I think it is good value for money and if you love shopping you are in the heart of the city shopping precinct.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear reviewer. Thank you for taking the time to post such refreshing comments regarding your recent stay with us. We are delighted that you enjoyed our hotel’s brilliant location and the spacious and well appointed room features. It’s always a pleasure to hear that our guest shave such an overall uplifting stay. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We sincerely look forward to welcoming you again in the not very distant future. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2013

Fantastic location - close to everything. Very large, spacious, well-designed room, with soothing decor. Shower is incredible - bathroom was huge. Staff extremely friendly and helpful. And did I mention the location?

Room Tip: Room overlooking the square was delightfully sunny in the afternoon/evening.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear Reviewer. Thank you for writing such an uplifting feedback. We are thrilled that you enjoyed yourself during your stay. Our central location certainly provides convenient access to all that Melbourne city has to offer. We are pleased to learn that you enjoyed our outstanding service and spacious rooms and its signature features. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We do look forward to welcoming you back to The Westin Melbourne on your next visit to Melbourne. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2013

Great location in the heart of Melbourne. Walking distance from lots of shopping and restaurants. Clean rooms that are a decent size. Nice amenities that you can expect from a Westin. The lobby was nice to wait for a tour shuttle or have a coffee. Everyone was friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, November 23, 2013
Dear reviewer. Thank you for taking the time to share your experience of our hotel. We are pleased to read that you appreciated our hotel’s unbeatable location, spacious and well appointed room features and our outstanding service that The Westin Melbourne is renowned for. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We look forward to the pleasure to welcome you back in the near future. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Melbourne

Also Known As:
The Westin Melbourne Hotel Melbourne
The Westin Melbourne Hotel
Westin Melbourne
Melbourne Westin
Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#16 Luxury Hotel in Melbourne
#18 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Melbourne 5*
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne’s dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia’s leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city’s finest attractions. ... more   less 
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