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“One of the best hotels I have stayed in” 5 of 5 stars
Review of The Westin Melbourne

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The Westin Melbourne
5.0 of 5 Hotel   |   205 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #22 of 170 Hotels in Melbourne
Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
“One of the best hotels I have stayed in”
5 of 5 stars Reviewed June 27, 2013

This is one of my favorite hotels. Elegant but not overstated or over the top. Everything done just right. You really do feel like you are coming home when you stay there. With so many hotels they put on so much dazzle it is, basically, alienating.

Check-in is friendly and efficient, rooms are bright and very clean with wonderful amenities. While the hotel floors tend to be close to ground level some of the rooms offer great views of nearby Federation Square and St Paul's Cathedral. In fact staying just above the rooftop of this beautiful church was, I thought, quite stunning.

Sound insulation seems excellent as we were never bothered by noise from the street, whether staying on level 7 or level 2.

Gym is well above average for Melbourne in terms of facilities, and the pool is lovely though the odor there was not the best (probably just a combination of chlorine and a low ceiling).

Both pool and gym are at a sub-ground level though and they do not offer water bottles or even a dispenser within the gym (though there is a water cooler just outside the gym). In short, very functional and appropriate but not spectacular or particularly inviting (though not uninviting either).

Housekeeping was excellent and cleaning was done to the highest standard, yet it was never the least intrusive.

Art and decoration very tasteful and interesting. Staff very efficient and friendly.

Location is brilliant.

Room Tip: Upgrading the room is well worth it here. There is significant differences in views between rooms bu...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 16, 2013
Dear Reviewer. Thank you for delightful comments. We are pleased you enjoyed a refreshing stay in the city central location and you had the opportunity to experience our tranquil Wellness Centre. Thank you also for recognizing our personal service – our associates certainly enjoy indulging our guests so they leave feeling better than when they arrived. Your comments have been passed on to Engineering to make sure the pool area is always fresh. We hope to have the pleasure of welcoming you back to the Westin in the not too distant future. Be well.
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1,060 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

There is something about the Westin that just simply works. The rooms are done in a way that makes you feel like you are somewhere special.
However, it is the staff that really make the difference. They always make sure you feel welcome and it is a great experience.

Room Tip: The tram noise can be a little annoying if you are a light sleeper, request a room that faces away f...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 16, 2013
Dear Reviewer. Thank you for your feedback regarding your recent stay. We are pleased you experienced the personal service Westin is renowned for. If you are not already a SPG member, we encourage you to enquire on your next visit so you may enjoy a range of inspiring travel rewards and earn Starpoints when staying or dining with us. We look forward to welcoming you back in the not too distant future. Be well.
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Sydney
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 21, 2013

Whilst the Westin in Melbourne is at the upper end of the price bracket, it is definitely worth the extra money. The rooms are excellent with the best bathrooms in Australia (the shower is awesome !!), the Hotel has a very good fitness centre and the restaurant is first class.

Room Tip: The upper rooms seem to get less traffic noise, although the majority of rooms are very quiet.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 17, 2013
Dear Reviewers. We are delighted you experienced a refreshing stay with our signature Heavenly Shower, spacious rooms and tranquil Wellness Centre. Please note, our Starwood Preferred Guest (SPG) program offers benefits for frequent travelers. If you are not already an SPG member, please enquire on your next stay. Be well.
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2013

We went for a long weekend dining, theater and arts experience and were not disappointed. The hotel is excellent and in the perfect position for what we wanted. The rooms were great and the service was high standard. I would certainly stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 23, 2013
Dear Reviewer. Thank you for taking the time to provide such special feedback on your recent visit. We are pleased to provide a refreshing stay in Melbourne’s city centre and we are delighted you recognize our instinctive service and luxurious facilities. Be well.
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Macau, China
Top Contributor
69 reviews 69 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 18, 2013

Prior to this stay, I was last at the Westin in 2008. I rated it "excellent" then, and have no reason to change my view now.
Check-in was efficient and friendly, and I was delighted to be upgraded to a superior King room on the SPG member's floor. The room itself was huge, with a wonderful bed, and a vast marbled bathroom, with separate bath and shower. The room outlook was towards the corner of Flinders Lane and Swanston Street, a busy precinct, yet there was very little street noise in the room (on the 4th floor). The air-conditioning was quite and remarkably effective, when compared with many hotels I have recently stayed in.
The lounge and bar area on the ground floor is a great place for a coffee or something stronger, and attracts many show business and TV personalities, given the property's proximity to Melbourne's theatre district. I was there the night King Kong opened, in the next-door theatre, and although the hotel was full to bursting, it retained its relaxed and polished demeanour.
The Allegro restaurant is excellent...for breakfast, and, more formally, for dinner. It needs to be; some of the city's best restaurants are but a short walk away.
I checked out at 5am...no fuss, transport organized, and a friendly smile. What more could I ask for?

Room Tip: Being part of the SPG program is an advantage when it comes to room allocation. Higher floors are qu...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 19, 2013
Dear Reviewer. It was inspiring to read you enjoyed our refreshing facilities commencing each morning with our gourmet SuperFoodsRX buffet breakfast in Allegro, our signature restaurant. Our central location certainly provides convenient access to all Melbourne has to offer and we are delighted you experienced the instinctive service Westin is renowned for. We sincerely appreciate your comments and will certainly share them with all associates as an inspiration to continue to provide personalized service experiences. We look forward to welcoming you back in the not too distant future. Be well.
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Moradabad, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2013

Excellent property,excellent staff,room size was decent with extra bed as we got an upgrade.the entire stay was very welcoming.the people in the restaurant were very friendly and helpful.we had breakfast included in our package.the food quality was also good.
the only thing that i was expecting was that it was my husbands birthday during our stay and i asked them to arrange for a cake they actually gave us a muffin size peice..that was a shock.I had asked them to deliver the flowers with the cake at 12 midnight,by mistake they sent it at 2pm.that was sorted but being a gold memeber I expected them to do something special for him..but anyways..excellent place to stay..

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 19, 2013
Dear Reviewer. Thank you for choosing our hotel to celebrate your husband’s birthday. We are pleased you enjoyed our SuperfoodsRX breakfast and convenient location near to all Melbourne has to offer. Our spacious guest rooms are also certainly amongst the largest in Melbourne and we do receive many comments on the overall size of the room and especially the bathroom. As a Starwood Preferred Gold Guest, we sincerely value your loyalty and are disappointed to read your experience was not a completely fulfilling one and would like to apologise for any inconvenience caused. We hope you will give us an opportunity of providing a more instinctive experience in the not too distant future. Be well.
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2013

We stayed in this hotel for 2 nights. The rooms were excellent, bathrooms clean. What does surprise me is that you have to pay for wifi!!!
Breakfast was good, a big selection of different foods.
The location is perfect, next to the theatre where King Kong was playing. Everything is walking distance. On top of that Melbourne is a beautiful city with great restaurants and a lovely shopping area.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, July 19, 2013
Dear Reviewer. Melbourne is a fabulous location for a city getaway and meets all the criteria for a memorable retreat. High speed in room internet has minimal charges starting from $5 or guests are able to utilize complimentary Wi-Fi in the lobby or Business Center. We will certainly share your comments with our Breakfast Chefs, who will be inspired by recognition of their instinctive service. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Melbourne

Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#14 Romantic Hotel in Melbourne
#17 Business Hotel in Melbourne
#22 On the Beach Hotel in Melbourne
#22 Luxury Hotel in Melbourne
#26 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Melbourne 5*
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne’s dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia’s leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city’s finest attractions. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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