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“A wonderful end to a terrible day.” 5 of 5 stars
Review of The Westin Melbourne

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The Westin Melbourne
5.0 of 5 Hotel   |   205 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #17 of 171 Hotels in Melbourne
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“A wonderful end to a terrible day.”
5 of 5 stars Reviewed February 10, 2013

My husband and I arrived at the Westin Melbourne after our flights to Bali for our honeymoon had been cancelled. This was our second attempt to leave for our honeymoon as earlier in the week I lost my passport! We both were feeling very disappointed and exhausted. We decided to book at the Westin and spend the night in Melbourne. As soon as we arrived at the Westin we were really looked after. The kind lady on check in upgraded our room to a city view king suite and gave us discount vouchers for the buffet breakfast in the morning. Our room was absolutely amazing, everything was done to perfection. Not long after getting into our room the hotel send us a Complimentary bottle of chandon and strawberries to enjoy! The next day we spent at the lovely pool, spa and sauna relaxing. We were just so happy with everything at the Westin, all the staff went above and beyond to ensure we had a great stay, the rooms was fantastic with really comfortable beds and the hotel was amazing. The service we received at the Westin made a terrible day turn to an enjoyable stay! We will definitely be coming back! Thank you very much to all the staff.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMel, Manager at The Westin Melbourne, responded to this review, March 3, 2013
Dear Reviewer. Thank you for your inspiring comments regarding your recent visit. We are delighted you received a warm and friendly welcome after such disappointing experience and experienced our personalized service, spacious rooms and luxurious facilities. We look forward to welcoming you back for your next special occasion. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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Singapore
Top Contributor
55 reviews 55 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 10, 2013

    We had a great 2-night stay in The Westin Melbourne. We arrived at 11am and were glad to know that our room was ready for check in. We also requested for late check out (til 1.30pm) and the staff has kindly allowed us to do so.
    The hotel location is very good. Compared to Grand Hyatt situated just a block away (we stayed in Grand Hyatt before moving in to The Westin), the room is more spacious and look more modern. We requested for a quiet room as we don't mind the lack of view. There is free Wifi at the business centre as well as the lounge area and it was working great. 
    While it was an enchanting experience, we noted a few developmental areas:
1) The ceiling shower head was non-functional. We had to use the hand-held shower head instead.
2) We were charged $14 for the sparkling water which we did not consume (we put it at a different place & they thought we have consumed it), but the problem was resolved quickly upon clarification.
3) The door at the shower area was not tight, and water tends to leak out.
4) There is no 24-hour security. We need to leave the hotel at wee hours (4am) for our day tour; and the lack of hotel staffs at the lobby has led to some inconveniences. 
Overall I think The Westin is a very good hotel, and we'll stay there again.

Room Tip: Forgo the view if you want a quiet room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bray, Ireland
Top Contributor
120 reviews 120 reviews
87 hotel reviews
Reviews in 68 cities Reviews in 68 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed February 8, 2013

At a premium hotel like a Westin, great service, location and facilities are expected, but the Westin Melbourne exceeds these expectations with an outstanding location and wonderful staff, which makes a huge difference to the experience of staying there.

Highly recommended for business travellers.

Although one small observation - during the next refit perhaps the hotel should consider engaging a professional qualified electrician rather than whoever fitted the sockets and light switches this time around. When everything else is so great, things like disintegrating switches and bizarrely placed sockets stick out like a sore thumb.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 4, 2013

Stayed 3 nights at this wonderful hotel.
This was our second visit. The first: My husband saw a review for their Martini Bar and, being really fond of a good martini, decided we had to stay and check it out.
That stay was excellent and so was this one.
Our room was perfect and had a lovely view over Swanston Street.
We had 3 breakfasts and found the food to be top notch and the staff were friendly, helpful and eager to please.
As we were going to a wedding being held in Fitzroy Gardens, the hotel was perfectly placed.
And the evening before, a party at Oscar's in Flinder's Lane was only a few short steps away. Add to that, just 5 minutes more to Bourke Street for some of the best shopping in town.

Will certainly be back the next time we visit Melbourne.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
203 reviews 203 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed February 4, 2013

I strongly recommend the Melbourne Westin for anyone visiting Melbourne (BUT stay away from the Sydney Westin where there seems to be a taxi scam run by the Sydney Westin Luggae personnel). In Melbourne, the Westin has no similar issues. The hotel is stunning, centrally located. The rooms are clean and the staff is very helpful. A+++

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 3, 2013

This is a hotel we frequent for business. Located right in the heart of the city, it is central to everything.

The hotel itself has all the facilities and services you would require for a business stay, including excellent food and beverage, gym, in-room service, 24 hour concierge, conference rooms and more.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

I always stay as the staff and the rooms are so nice .Just out the front door and you can go shopping if you want melbourne is good for the footy ,musicals love traveing on the trams and you can walk to china town for a wonderful meal
.The Westin has its own restuarant if you dont feel like going out.
To the air port from their is about a 15 by taxi.

Room Tip: Views over collins street are the best .
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Melbourne

Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#10 Romantic Hotel in Melbourne
#15 Business Hotel in Melbourne
#17 Luxury Hotel in Melbourne
#26 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne’s dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia’s leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city’s finest attractions. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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