We have been staying exclusively at Starwood properties and this may be the best Westin ever, as far as facilities are concerned. Outstanding location with beautiful lobby, rooms, decor and bathrooms. The shopping and dining options make this a perfect choice for exploring the downtown area.
The service is consistent with that found at other Westins. Concierge and bellman services were better than I expected. The one weak spot was the lobby bar. It seemed more like a commercial for Moët and Chandon Champagne than a hotel bar. It took forever for them to take my order, and they never returned for me to ask for the check.
I was quite disappointed on checkout when I noticed they added a 'voluntary' contribution to the UNICEF charity without my permission. It was for a small amount and I was too rushed on checkout to complain. But this was an unpleasant surprise to an otherwise great visit.
I went to the gym and felt the pool was average. The steam room was quite small- it seemed adequate until someone else came in- it then felt crowded. Ladies take note- the steam room and sauna are coed. But the sauna was broken.
I cannot comment on value as we stayed here for free on points.
Overall a very nice hotel. High points are the location and bathrooms. Service at times lags behind.
- Official Description (provided by the hotel):
- Modern, chic and elegantly understated, The Westin Melbourne’s dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia’s leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city’s finest attractions. ... more less
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- Also Known As:
- The Westin Melbourne Hotel Melbourne
- Westin Melbourne
- Melbourne Westin