Unbeatable location in the CBD. Warm and friendly check-in. Room and bathroom very generous size and probably the best standard room I have stayed in in Melbourne. Bed is amazing as you would expect. All great but I had a few gripes, the main one being $8 delivery for room service and other minor issues being no bottle opener, no toothbrush and no bath salts to use in the beautiful bath, all of which makes it feel a bit mean. Fix these sorts of issues and I would rate it 5/5.