Arrived to a friendly welcome and the staff were pretty much helpful throughout. Lovely spa with easy availability for treatments, plenty geared to jetlag, and they work! Lots of good eating places nearby (though one of their recommendations was France Soir, which we wouldn't recommend unless you were a regular!) particularly Harveys next door (but don't do their famous breakfast, unless you still want to be there for supper!) The hotel is also close to some fabulous shopping and cafes for bored husbands, but you need to be aware that the hotel is in the middle of the urban sprawl and has absolutely no view at all. The rooms could probably do with a bit of a refurb soon, but always clean and well stocked, with littlle balconies. The one thing this hotel is missing is a courtyard or some area to sit and relax, that to us was their one failing. Good breakfasts and a friendly little bar. A lovely family run boutique hotel with excellent service.