On a good day, any good hotel might be rated "really good". But what if your visit to the respective hotel was not for one night, or a few nights - but for a few days, every-week, for six months? How good (really good), after such exposure, would be your rating? Familiarity breeds contempt, right? Wrong!
During 2010 we, (wife Amanda and I), were building a house in South Yarra, 300 metres from the Lyall. Happily we had beach house accommodation for much of each week (during the build process), but at least 3 days each week we were required in the City. Could have chosen a serviced apartment. Punted instead on a 6 month booking at the Lyall.
6 months! Checking in checking out. Ordering room service. Asking for extra towels, booking cabs and cars, demanding restaurant bookings and begging special favours, commandeering restaurant and bar spaces for business and family functions. So easy to stretch the friendship, over stay the welcome, try the patience of every member of staff (who eventually, God bless 'em, knew the pesky Bennetts up close and personal). Yet,
never once did the service, the friendliness, the helpfulness flag. Not once. Not ever.