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“Second stay here a vast improvement” 5 of 5 stars
Review of Lyall Hotel and Spa

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Lyall Hotel and Spa
5.0 of 5 Hotel   |   16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia   |  
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Hotel amenities
Ranked #31 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Sydney, Australia
Top Contributor
94 reviews 94 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
50 helpful votes 50 helpful votes
“Second stay here a vast improvement”
5 of 5 stars Reviewed June 21, 2014

Due to the great location I stayed here again with two of my adult children and this time found the rooms were great. Lovely bathrooms and sitting area with a very modern kitchen and everything you needed for our 5 nights. The staff were very attentive and polite and the welcoming fireplace and bar near the entrance added to a very pleasant stay. Definitely recommend.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, August 26, 2014
Dear Guest,

Thank you for taking the time to review your 2nd stay at The Lyall.

It was pleasing to know that you enjoyed your suite, the hotel and
it's intimate ambience as well as the service.

Our location is both central to everything and quiet enough to
have a good night's sleep.

We hope to welcome you and your family back to The Lyall.

With kind regards,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    128
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    19
    10
    3
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32
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Sydney, Australia
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stay in a deluxe one bedroom suite for a weekend and was very impressed with the quality of the rooms - the layout was well thought out. The kitchen had everything you needed including a washing machine and ironing board that folded into a drawer. The living area was spacious, there was a dining table and chairs and a comfortable sofa with flat screen tv. There were three tvs in the room - one in the living area, bedroom and bathroom. There was free to air tv as well as a few foxtel channels. The living area opened to a balcony (with a table and two chairs), our room was quite dark as it looked onto the carpark but I'm sure in the view would have been nicer in the rooms on higher levels.

The bedroom was a decent size and a pillow menu was provided. There was plenty of storage space in the bedroom including storage for shoes and a safe. The room had several full length mirrors. The bathroom was spacious and two bathrobes were provided. There was a shower (with excellent hot water and pressure) and a spa bath. Toiletries were supplied.

We had breakfast both mornings in the bistro near reception - the service is very attentive and breakfast was a reasonable price, similar to cafes in the surrounding area. The location is very convenient, short walk to South Yarra station, tram and Chapel Street shops. This is a nice place to stay outside of the CBD.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, July 16, 2014
Dear Miss V Rose,

Thank you for your sharing your experience at The Lyall on TripAdvisor.
I was delighted to read that you enjoyed the facilities in the suite and the
overall service of the hotel.
Our location in the heart of South Yarra, as you found, is a bonus and
well worth experiencing if you have always stayed in the CBD.
We hope that we can welcome you back to The Lyall in the near future.
Once again, thank you.
Rowina Thomas
Hotelier
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Brisbane
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed here over the weekend and have to say it is one of the best places I have ever stayed in. The 1 bed suite was fabulous, all amenities that you expect and more, hotel is located close to South Yarra Train station and commute into the CBD was around 10mins the hotel is also in walking distance to famous Chapel Road shopping district.
The best part of this hotel is the customer service from the moment you enter the foyer you are greeted by very friendly staff who throughout our stay were polite, courteous and very helpful. A truly fantastic place to stay in Melbourne and we will be back again Im sure.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, May 29, 2014
Dear Guest,
Thank you for sharing your experience of your stay at The Lyall last weekend.
It was pleasing to read that you found our service to be of a high quality
and that you enjoyed the hotel and its location.
We look forward to welcoming you back to The Lyall in the near future.
Warmest wishes,
Rowina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 9, 2014 via mobile

Loved staying there this week, warm inviting and great staff. Not quite hilton style but it's not stuffy either. Food was simple but very home style.rooms are modern and what I liked was it had a washing machine and dryer great for longer stays. No cable tv though just local. Nice warm fire and library nook to sit with a glass of wine. Staff are very friendly and professional. Appears they have been hand picked. Apparently the hotel is frequented by the fashion industry and tv personalities. I did see Stevie Jacobs the nine weather man check in when I was there, I was told Emma Friedman also stays here.In all I enjoyed and will be back

Stayed May 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, May 29, 2014
Dear Jonesy,
What a great review, thank you.
My only query is that you did not have cable.
You must have thought it odd that a 5 star hotel
didn't have a large range of TV channels. We do !!
I am not sure why you thought we didn't but if you
are unsure of something next time, please ask.
The Lyall does attract many fashion and celebrity
clients because it is comfortable and discreet.
having just 40 suites means that our staff can
really look after our guests and their individual needs.
We look forward to welcoming you back to The Lyall.
Warmest wishes,
Rowina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 7, 2014

We stayed here for 3 nights Mid week and experienced a very professional team. From check-in through to check out. This was the 1st time we had stayed outside of Melbourne CBD. Our Cab took us from the Airport to the hotel about 9pm when our flight arrived. As he headed away from the city i was starting to think "Oh My where have i booked us"
We checked in and the staff were excellent and had a member of staff show us to our suite and proceeded to let us know where some of the main attractions were.
When we finished Breakfast the following morning we went for a stroll around the area and we were very presently surprised about how close to the main shopping in South Yarra was!!!
The Train station is only a 2 min walk away and getting into Flinders St Station is only 5 mins away!
The breakfast here are Al a Carte and presented very well about average for a brunch type of meal. ALL staff were very polite and ensured that our stay went well. I would definitely stay here again to get away from the busy hustle and bustle of Melbourne.

Room Tip: All rooms are suites and have their own private Balcony. Because of the location of the hotel you ca...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, May 29, 2014
Dear Shaun,

Thank you so much for sharing your experience of The Lyall on TripAdvisor.

Staying in South Yarra is definitely a lifestyle choice and one that many are
not aware of. We are so centrally located easily accessible by tram and train
to the CBD yet right in the heart of the best action in Melbourne. As you found,
just step out of the front door and you are surrounded by fabulous restaurants,
fashion shops, art galleries etc etc. Toorak Road and a part of Chapel Street
are designated Tourist Areas of Melbourne.
I was pleased to read that you found our service professional. We have a
wonderful team who love their chosen profession.
Please do stay again, we look forward to welcoming you back.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 27, 2014

We enjoyed a relaxing three nights at The Lyall over ANZAC weekend. Excellent, friendly service in an understated manner. Very peaceful night's sleep (even on the ground floor) awoken only by morning birdsong. No request was ever too much.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, May 29, 2014
Dear MJ McNeil,
Thank you for taking the time to share you experience at The Lyall.
We were delighted to know that you enjoyed the service and ambience
of The Lyall. Also being situated on a tree lined street just off Toorak Road
provides a quieter environment promoting a better night's sleep
with fresh air through windows that open.
We hope to welcome you back soon.
Warmest wishes,
Rowina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 30, 2014 via mobile

Just completing my stay at this wonderful boutique hotel. The accommodation, location, service, food and spa are all excellent. Thanks especially to Louise for giving me the most heavenly body wrap. I was floating for hours after! I would definitely recommend a stay here!

Stayed March 2014, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, April 8, 2014
Dear Diana,
I am so pleased that you enjoyed your recent stay at The Lyall and all
we have to offer.
Thank you for taking the time to review your stay and to mention
your bodywrap by Louise in the Lyall Spa.
Please do come and stay again, we'd love to welcome you back.
Warmest wishes and thanks again.
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lyall Hotel and Spa

Address: 16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Melbourne
#24 Business Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#34 Romantic Hotel in Melbourne
#39 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lyall Hotel and Spa 5*
Number of rooms: 40
Official Description (provided by the hotel):
A true 5 Star Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more   less 
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Also Known As:
The Lyall Hotel Melbourne
Lyall Hotel Melbourne

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