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“Beautiful quiet hotel with attentive staff” 5 of 5 stars
Review of Lyall Hotel and Spa

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Lyall Hotel and Spa
5.0 of 5 Hotel   |   16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia   |  
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Hotel amenities
Ranked #29 of 169 Hotels in Melbourne
Adelaide, Australia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Beautiful quiet hotel with attentive staff”
5 of 5 stars Reviewed July 23, 2013

Recently stayed for 7 days with daughters,The accommodation was excellent.The rooms well presented and spacious.Cleanliness was of a high standard.The staff were very attentive quickly resolving any issues which were menial.(extra pillows and tuning of one of the televisions to get the channel we wanted.Only issue was that Wi-Fi which was free was quite poor due to poor signal.Easy for public transport into the city either by tram or train.Supermarkets in easy reach for items needed to use the cooking facilities in the room which were excellent.Daughters used the free gym which although small was adequate for their needs . Very enjoyable stay highly recommended.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 16, 2013
Dear Tracey and Lily,
Thank you for your recent review of your stay at The Lyall.
We are delighted that you had an enjoyable stay and were
able to enjoy the location and the facilities of the hotel including
the gym.
Our complimentary wifi is a popular inclusion for travellers
who resent paying huge wifi costs on top of their room rate.
I apologise for the difficulties you experienced in that area,
it was a temporary glitch which has been rectified.
I hope that we can welcome you back to The Lyall in the
near future.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    109
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    14
    9
    3
See reviews for
22
88
7
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 21, 2013 via mobile

We stayed two nights at the Lyall after we couldn't find any accommodation in the CBD for Saturday night. Booking through Mr and Mrs Smith we got a great rate for the weekend. When we arrived our room was ready, huge with living, dining, kitchenette and bathroom plus powder room. Always helpful for couples away! Two balconies too. The ambience of the hotel was lovely. Cosy with fireplaces on all floors during a bitterly cold Melbourne weekend. Room service delivered within 15 mins. Spotless rooms, lovely helpful staff, great location 5 mins from chapel st and closer to sth Yarra train station. Really lovely hotel and nice change from big chains we usually stay at. Will be back again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 16, 2013
Dear Katie,
We are thrilled that you found us by default, South Yarra is a great location
and so central to everything especially Toorak Road and Chapel Street.
It was great to know that you liked the layout of your suite and the ambience
of the hotel with fireplaces and staff that really do care.
We look forward to welcoming you back to The Lyall.
Thank you so much for taking the time to post this review.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
88 reviews 88 reviews
41 hotel reviews
Reviews in 47 cities Reviews in 47 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 15, 2013

We really enjoyed our four days in Melbourne having this cosy hotel as a base. The staff are great and on the outside it is an attractive place to meet friends. We liked our apartment room with its living space and very good bathroom. The kitchen worked well but we noted the carpet stains and had no view except the apartments opposite. We were on the north side. The layout of the bedroom meant one tiny pokie cupboard with doors that wouldn't glide properly and one door kept derailing. The living room TV was way too big and could be half the size. We also suffered a very noisy guest living above us and it sounded like they were constantly thumping around so the floors must be thin. Other than these minor things I would stay here again but find a better located room.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 12, 2013
Dear Guest,
Thank you for taking the time to write your thoughts on your recent stay.
We have taken your points for consideration and are currently
in the process of choosing new carpets.
Please allow us suggest some different suite options for your next
stay.
We look welcoming you back.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 7, 2013

This hotel is in a great location and offers excellent service. The shared areas are very nice but our room (a two-room suite) was disappointing. It felt a little tired and in need of an overhaul. I felt as though we were staying in a nice (but basic) rental apartment. Our room didn't feel luxurious and this was disappointing as we expected more based on the research we had undertaken before choosing the lyall. The rooms felt like a very good three star. We will not be rushing back.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 12, 2013
Dear Guest,
Thank you for your review on TripAdvisor.
We were pleased to learn that you like the service and location
but not so pleased at your disappointment in your two bedroom suite.
These suites are very popular with families for their two bedroom and
two bathrooms and overall facilities and space within.
We are in the process of a refresh at present in keeping with our
public spaces which have been completed recently.
We hope that we will have the opportunity to welcome you back
and perhaps entice you into a more suitable category for you.
With kind regards
Rowina Thomas
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 3, 2013

We thought we might stay in the CBD this time as we were going to the Lions game but we love The Lyall so much we just had to go back. It was really good again although unfotunately I do agree a little bit with the person who said the carpets were stained and the rooms were getting a bit tired. The staff were very friendly and helpful as usual and the breakfasts we're delicious. We really like the location, being so close to the shops and restaurants and it is only a short walk to the Botanical Gardens We will definitely stay there again on our next visit to Melbourne.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 12, 2013
Dear Guest,
Thank you so much for sharing your fondness of The Lyall.
We are thrilled that you decided to stay with us again during your last
visit and wish to assure you that we are working on a refresh at present.
We look forward to welcoming you back in the near future.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

Three girlfriends and I stayed for 3 nights and loved it. Loved sitting by the fire for a drink. Loved the bar. Loved the hospitality that included complimentary drinks on the owner, recommendations for restaurants and bars, chairs being arranged for us by the fire - even jelly beans laid out for us when they realised we loved them! The location is perfect. Just off Toorak Rd and round the corner from Chapell St. Wonderful neighbourhood cafes. The hotel itself was great for us. The room was adequately sized, quiet with space for all our gear. The Spa was a real treat - highly recommend it. Overall, definitely my first choice of somewhere to stay on a return trip to Melbourne.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 12, 2013
Dear Sandy,
Thank you so much for taking the time to share your thoughts on your stay in June.
We are so glad that you enjoyed your stay in the hotel / spa and also the location
with its fabulous shops and vast array of restaurants.
It was a pleasure to meet you and be able to offer some first hand advice on local
restaurants and so glad you like our jellybeans..... a signature for The Lyall.
We look forward to welcoming you back to The Lyall very soon.
Warmest wishes,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2013

We recently spent 2 nights at the Lyall, and while the staff were efficient, friendly and professional, the hotel itself is looking tired and dated. Our room (which was upgraded) was OK, but small, and again, everything is looking run down and shabby. The carpet was badly stained and the bathrooms not what you would expect for this price point.
Also, we could hear every little noise from the room upstairs which is not ideal.
So, we wouldn't be a hurry to stay here again.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, September 12, 2013
Dear Steve J,
Thank you for writing a review of your 2 night stay at The Lyall and your complimentary
comments on the efficiency and friendliness of our staff.
We have refurbished our public spaces and are in the process of selecting carpets and
curtains for the suites.
Our bathrooms are fitted with the finest fittings and marble finishes (some with TVs) and designed
to accommodate a shower and separate bath which is an international 5 star prerequisite.
Please be aware that we do have different suite categories and would be pleased to
show you these on your next visit to Melbourne.
With kind regards,
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lyall Hotel and Spa

Address: 16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
#32 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lyall Hotel and Spa 5*
Number of rooms: 40
Official Description (provided by the hotel):
A true 5 Star Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more   less 
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Also Known As:
The Lyall Hotel Melbourne
Lyall Hotel Melbourne

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