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“Felt like home” 5 of 5 stars
Review of Lyall Hotel and Spa

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Lyall Hotel and Spa
5.0 of 5 Hotel   |   14-16 Murphy St. | South Yarra, Melbourne, Victoria 3141, Australia   |  
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Hotel website
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Hotel amenities
Ranked #30 of 171 hotels in Melbourne
Laguna Beach, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Felt like home”
5 of 5 stars Reviewed November 11, 2012

This was a perfect place to stay at the end of a 2.5 week long trip. The owners & staff were amazing and the rooms have a home-like feel. They even delivered down pillows to us immediately when we found hypo-allergenic pillows on the bed. It was nice to sit on the couch and watch a movie while doing a load of laundry. The lobby and champagne bar are both great places to pass some time, unwinding. I would undoubtedly stay here again next time I am in Melbourne.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 13, 2012
Dear Guest,

I'd like to thank you for taking the time to share your positive experience at The Lyall.
I agree, its nice to have some home-like comforts when traveling for a period of time.
Also glad that you liked our staff and had time to enjoy The Lyall Champagne Bar.
We really appreciate your comments and hope that we can welcome you back in the
near future.

Warmest wishes
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 7, 2012

I have stayed here many times over the years. I love the location and the size of the rooms (seperate bedroom and kitchenette) and the ability to open a window to avoid constant air-con as all feature at least a small balconette.

The staff are warm and couldn't do more to make you feel welcome - very much creating a sense of home from home.

My only gripe is the room service. I just wish there was either more choice from within the hotel itself or there was a system to dial in from some of the many restaurants in the area. The food available is ok - I think they manage without a full kitchen. But when you are here for work it is nice to order sonething fresh rather than from a menu that seens designed to be "prepped" rather than cooked by multi-tasking staff. Obviously if you are travelling for pleasure there are many great restaurants and cafes in the area.

That said I will be back hence my 4 stars.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 9, 2012
Dear Voyages27,

Thank you so much for taking the time to write a review for TripAdvisor.
I agree, it is important to have fresh air when travelling and nice to be
able to enjoy the outside on a balcany.

In relation to our menu, we are in the process of updating the menu at
the moment. It is a lengthy process but I aim to have it complete in a few
weeks. Please do email me if you would like to make some suggestions.
We can and do infact order from local restaurants for guests adding
more variety during a longer stay so please don't hesitate
to ask reception once you have exhausted our new menu.

We look forward to welcoming you back.
Warmest wishes
Rowina Thomas
Hotelier
pr@thelyall.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 30, 2012

This is may fifth or sixth stay at this hotel, I would not stay anywhere else. The moment you step into the hotel the staff are excellent. The reception staff, housekeeping and maintenance ( last time I broke their washing machine, yes washing machine ) are always pleasant, helpful and reliable.

The room has large windows, four in our room that are more like doors that open for fresh air, and access to a balcony. The room is large and clean with seperate kitchenette and lounge room., all exceptionally comfortable and well maintained. The bathroom has heated floors, the best, a separate shower and bath. My only complaint in my last visit were the pillows, if I had read the information booklet I would have seen the pillow menu, this time I have my wonderful feather pillows!

Several time we asked for a clean at a specific time and they were there in five minutes, the turn down service is as reliable. Room service arrived within 10 minutes each time we ordered it and it was simple and always fresh.

Ask for a dining location and their advise is great!

Another wonderful stay here, and I will be back for my next visit.

Room Tip: I stayed in room 209 perfect!
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 9, 2012
Dear Marlzi,

Thank you for sharing your thoughts about The Lyall on TripAdvisor.
We are so pleased that you like the service and what we offer here at The Lyall.
Also glad that you discovered the pillow menu to personalise your sleeping
preferences.
Please do say hello on your next visit and we look forward to welcoming you
back in the near future.

Warmest wishes
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
94 reviews 94 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 12, 2012

The staff here are fantastic. From check in to check out, no request was a problem, and frequently we were treated to "over and above".

Our one night stay included a spa treatment (fabulous massage) and wonderful a la carte breakfast served in the small, but perfectly formed, bar area.

Although overall exceptionally clean, there were a couple of small "unidentified crusted substances" on the bedcover and sofa.

That said, I wouldn't hesistate to stay here again as one day had the relaxing effect of three elsewhere!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 9, 2012
Dear Guest,

We are so happy that you enjoy the service at The Lyall Hotel as well as The Lyall Spa.
It's great when you can make one night feel like three in a good sense and hope that you
won't leave it too long before returning for another special weekend.

With kind regards
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants, UK
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 11, 2012 via mobile

The Lyall is one of my favourite hotels. Friendly, stylish, comfortable, contemporary.

Very good breakfast. The daily special muffin is just too tempting!

Easy tram access to central Melbourne on number 8.

Highly recommended.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 9, 2012
Dear BritPaul,

Thank you for taking the time to share your positive thoughts on The Lyall Hotel.
We are thrilled that you like it and enjoy the breakfast too.
As you mentioned, the number 8 tram is easily accessible and is a picturesque
ride into the centre of Melbourne.
We hope to welcome you back to The Lyall in the near future.

Warmest wishes
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 9 cities Reviews in 9 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 10, 2012

We had a little over a week at the Lyall and when you stay this length of time at a single place you do notice things. Staff at the Lyall at all levels, from front desk to housekeeping, make this place and they were very friendly and accommodating, both to ourselves and particularly to our small child and to his fondness for the jelly bean jar. Overall, as most other reviewers note, it's close to transport, an easy walk to the city and rooms are generally quiet. The free WIFI and valet parking are also a bonus. However, we were a little disappointed with the condition of the rooms, the television and the quality of the food in room service. My general belief is that if you're going to stay in a boutique hotel it should be just that - boutique and special and it should provide an experience that is different to the one you could have at home. Unfortunately, The Lyall suffers from a lack of attention to the little (or perhaps bigger) details in the rooms, you'd really want to see attended to at this level. While the public areas were generally well cared for, in our two bedroom suite the walls, skirting boards and scotia were scuffed, chipped and marked in more places than I could count and in the kitchen the carpet had split and become frayed. The television service, very important when you're stuck with a toddler, was supposedly Foxtel but was only a small and not very varied selection of channels which bore little resemblance to the provided guide and it was guessing game using the remote. The quality of the room service food was fairly average, particularly breakfasts and the kitchen could do well to ramp up both choice and quality. On the plus side, the bathrooms were a generous size and the beds very comfortable. We'd love to stay again but we'd also like to see some tender loving care being by way of a makeover.

Room Tip: Choose rooms away from the Toorak Road side.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, November 9, 2012
Dear Guest,
Thank you for sharing your comments about the hotel on TripAdvisor.
We are glad that you enjoy the service, the staff and the location of The Lyall
and I am delightede to see that you have returned since.
We are working through the hotel fixing these details at present.
I look forward to chatting with you on your next visit.
With kind regards
Rowina Thomas
Hotelier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2012

we had a great weekend at the lyall-quiet room with everything you need, helpful (very, and friendly) staff, with good advice about managing melbourne on a grand final w/e, and well positioned for transport. definitely be back

Room Tip: room 107 was mouse quiet
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, October 4, 2012
Dear francoiselepelerin,
Thank you for your Tripadvisor review, it is certainly appreciated by our team
who have seen your kind comments.
We hope you enjoyed the Grand Final atmosphere, it was a fun weekend.
We look forward to welcoming you back in the near future and
once again, thank you.
With kind regards
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lyall Hotel and Spa

Address: 14-16 Murphy St. | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Melbourne
#29 Luxury Hotel in Melbourne
#30 On the Beach Hotel in Melbourne
#34 Romantic Hotel in Melbourne
#37 Business Hotel in Melbourne
#50 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lyall Hotel and Spa 5*
Official Description (provided by the hotel):
Capturing the essence of its chic South Yarra address, The Lyall Hotel and Spa is Melbourne’s only privately owned and operated 5 Star hotel, a true home away from home offering grand hotel services and facilities on an intimate and personal scale. With 40 suites of contemporary oriental design, the hotel’s welcoming ambience attracts guests who appreciate personal recognition and attention to their individual needs. ... more   less 
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Also Known As:
The Lyall Hotel Melbourne
Lyall Hotel Melbourne

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