We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“wonderful break” 5 of 5 stars
Review of Lyall Hotel and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Lyall Hotel and Spa to your Saves list
Lyall Hotel and Spa
5.0 of 5 Hotel   |   16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
20% off room rate
Ranked #31 of 173 Hotels in Melbourne
Certificate of Excellence 2014
sydney
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“wonderful break”
5 of 5 stars Reviewed October 2, 2012

we had a great weekend at the lyall-quiet room with everything you need, helpful (very, and friendly) staff, with good advice about managing melbourne on a grand final w/e, and well positioned for transport. definitely be back

Room Tip: room 107 was mouse quiet
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, October 4, 2012
Dear francoiselepelerin,
Thank you for your Tripadvisor review, it is certainly appreciated by our team
who have seen your kind comments.
We hope you enjoyed the Grand Final atmosphere, it was a fun weekend.
We look forward to welcoming you back in the near future and
once again, thank you.
With kind regards
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

209 reviews from our community

Traveler rating
    130
    47
    19
    10
    3
See reviews for
33
99
10
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Melbourne, Australia
Top Contributor
169 reviews 169 reviews
39 hotel reviews
Reviews in 69 cities Reviews in 69 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed September 22, 2012

What a lovely cosy boutique all suites hotel, with a mini kitchenette. Well positioned on a quiet Murphy Street but so very close to South Yarra shops, Como, Jam Factory and South Yarra station. We left our car here and walked everywhere... Including walking into the city via the famous Melbourne Tan into the city, and walking back along the Yarra River... Took around 45 mins each way... So no high heels ladies. We managed to admire what a beautiful city Melbourne is.... Hence for several years now, Melbourne being the most liveable city in the world, always against another two favourite cities of mine, Vancouver and Vienna. So if you want to enjoy Melbourne a bit away from the city and yet close to all the Fashion shops, the Lyall hotel is fabulous. The staff here are welcoming and friendly. The hotel is privately owned, making it a less stuffy and more attentive to their guests. Free wifi is a big bonus.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, October 4, 2012
Dear brettnjess,
Thank you so much for your lovely review of not just The Lyall but our beautiful city.
It certainly is one of the most liveable cities in the world and we promote The Lyall
as Melbourne's most livable hotel..."Live The Lyall" !!
You covered so much ground on foot which is a fantastic way to see a city and
Melbourne is so well laid out that you can usually cover most of the major attractions.
Please come back and see us again, it was our pleasure to have you stay with us.
Warmest wishes
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Top Contributor
91 reviews 91 reviews
90 hotel reviews
Reviews in 22 cities Reviews in 22 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed September 9, 2012

Upgraded upon arrival and excellent service since checked in.

Nothing was too much trouble for them, they offered to cook us up whatever we wanted as part of our included breakfast and even prompted us with more extras they thought we might like. 2 staff delivered the breakfast together to avoid bringing it in pieces.

They offered a very late check out when we first booked and enquired via email, you ask for a little and they deliver all they can.

Checking out the staff were great organising a taxi, very professional guys on the desk that respected my wishes for discretion.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, October 4, 2012
Dear Ladyfitch,

I am most grateful that you took the time to share your experience at The Lyall on TripAdvisor.
Being a privately owned and operated hotel, we are not as strict and bound by rules as many of the chain hotels are. It is our philosophy to do everything we can for our guests (subject to availability, of course) making the experience very personalised and tailor made.
I do hope that we will have the opportunity to welcome you back to The Lyall in the not too distant future.
With kind regards
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed August 23, 2012

I've just stayed a night at the Lyall Hotel and was super impressed!
The service is impeccable, my very generously sized suite (407) was fabulous with a smart kitchen, washer/dryer, heated floor tiles in the bathroom, french doors opening onto a balcony, lovely bathroom amenties, big fluffy towels and bathrobes.
On arrival I was booked into the Spa which was brilliant, fabulous manicure and massage.
Loved the artwork and the fireplace in the hallway outside my room.
This privately owned hotel really shines and its my new favorite, its well worth a try.
Sandra Stone.

Room Tip: Rooms on he 4th floor have balconies and at the back of the hotel they are quiet.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, October 4, 2012
Dear Sandra,
Thank you so much for taking the time to share your Lyall Hotel and Spa experience on TripAdvisor. I am delighted that you enjoyed our facilities and service and have passed
on your positive feedback to everyone here.
By the way, every suite has floor to ceiling windows and a balcony.
We look forward to welcoming you back in the near future.
Warmest Wishes
Rowina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King Island, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 8, 2012

I have had a wonderful visit to this warm quaint hotel. The staff Ed and Shaun were most welcoming from the moment of arrival. I was assisted with my luggage and all my requests were met. Beautiful rooms and the cleaners did daily service wonderfully. It's nice to have your clothes straightened, your toiletries placed in order, rather than some 5 star hotels who won't touch your belongings. Afternoon drinks by the fire was lovely and the spa was Devine. Amy is fantastic and not at all pushy to buy products, like some spas do. I will definitely be staying here again rather than the city and highly recommend France Soir for a meal. Ecco was also very good, both beside hotel but desserts at France Soir..... Dreamy. Only negative was on checkout the 2 new staff members, the gentleman who saw I was leaving and had lots of luggage, didn't offer to assist me when taxi arrived and I was finalizing the account with the femail staff membe. It took the taxi man a couple of trips with me assisting. Perhaps this young man needs to be more proactive and not worry about doing his cleaning at the bar.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, August 10, 2012
Dear RussellAlexandra,
Thank you for taking the time to write a review of your recent stay at the Lyall Hotel and Spa.

We are so happy that you enjoyed your stay at the hotel and surrounds in South Yarra.
I have shared your positive comments with our team and have addressed the matter that you experienced on checkout with the relevant staff member. Thank you for bringing this to our
attention as it is certainly not what we would expect from our staff or the way that they have
been trained.

We look forward to welcoming you back to The Lyall in the not too distant future.
Warmest wishes
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2012

A hidden gem of a hotel. After staying in other so called 5 star chain properties in South Yarra, it is great to finally stay in a hotel where nothing is too much. Great little bar, fantastic service and lovely rooms.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, August 10, 2012
Dear JohnT,

Thank you so much for taking the time to write such a lovely review after your stay at The Lyall.

We hope that we can welcome you back to The Lyall very soon.

Warmest wishes
Rowina Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 28, 2012

My biggest disappointment in this hotel was the staff and management of staff. i expect much more from a highly rated hotel. They made you feel like you were an imposition to them. No friendly greeting on entering lobby, pointed in direction of elevator and did not offer to take bags to room and orient to room (yes, it was 3:30 a.m. but still!), lobby littered with dried leaves and staff available to clean but didn't. Evening maid service was in bedroom and bath only. No tidying up of living/dining area, trash left on kitchen counter. Room service waiter stepped over newspaper outside door on his way in and way out. Hello, pick it up and offer to guest!

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithThanks, Owner at Lyall Hotel and Spa, responded to this review, August 10, 2012
Dear Connie S,

Thank you for your patience in awaiting a response following your review.
First of all, thank you for taking the time to write a review, it has taken me
a while to address the concerns that you mentioned some of which
appear to be an unusual set of circumstances.
I would like the opportunity to discuss each one with you via email if possible
please email me hotel@thelyall.com attn: Rowina Thomas

With kind regards
Rowina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Lyall Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lyall Hotel and Spa

Address: 16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Melbourne
#25 Business Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#36 Family Hotel in Melbourne
#36 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lyall Hotel and Spa 5*
Number of rooms: 40
Official Description (provided by the hotel):
A true 5 Star Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline, Cheap Tickets, Splendia, Hotels.com, Agoda, Expedia and Jetsetter so you can book your Lyall Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lyall Hotel Melbourne
Lyall Hotel Melbourne

Owners: What's your side of the story?

If you own or manage Lyall Hotel and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.