I had a poor experience up until arrival on the day I checked in. I left home at 0430 and was dropped at Sydney Airport only to have the Virgin Australia check-in system fail. We had to shift counters for a manual check-in and I was 4 from the front of the queue when staff advised photo-id was required. It was only then that I realised I had left my wallet at home due to changing the suit I wore. Virgin staff were fine but the flight was delayed over two hours resulting from the manual check-in procedures being used. Meant my arrival in Melbourne was later than expected and with little cash I was in some difficulty. However, I was able to pay for a SkyBus ticket online and the helpful staff printed a ticket for ease of use. I was then able to use the free shuttle to be dropped off at the Stamford Plaza. I was able to drop my bag off, received directions to the nearest branch of my bank, and was able to withdraw sufficient funds for routine expenses.
On arrival back at the hotel to check in, I then encountered difficulties because I had used a third party to book, and photo-id was required. It was difficult to get around this requirement. However, I must admit that the reception staff, Cecila, and the On-duty Manager, Shahid, were lifesavers. While it took a little, and it required me getting sufficient cash from the bank to pay for my stay, a 10 minute delay, I was then able to begin to relax. My suite was very pleasant and well appointed, although I spent little time other than showering and sleeping. I was able to dine-out with friends and family and regale them with the day from hell, but also the assistance of a number of people that restored my faith in humanity.
I was attending a conference at the Convention Centre but was able to purchase a Myki ticket, at reasonable cost, and found both trains and trams easy to use. The nearby Parliament station for the trains, and there was a tram stop in Collins Street that allowed easy access to the Convention Centre without difficulty. It was about a 30 minute walk otherwise and I also found the stroll through the Melbourne CBD quite pleasant - well, moreso than the weather as a major cold front did cause some strong wind damage to vegetation.
So, all up, I found the hotel and staff more than pleasant, and while I had a less than perfect arrival the balance of my experience was positive and my check-out was efficient.
You have no recent hotel searches.