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“Great Service” 5 of 5 stars
Review of Stamford Plaza Melbourne

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Stamford Plaza Melbourne
5.0 of 5 Hotel   |   111 Little Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Winter Getaway Specials
Ranked #34 of 171 hotels in Melbourne
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
“Great Service”
5 of 5 stars Reviewed March 19, 2014

I have stayed at this hotel over many years and I always find the people friendly, professional and welcoming. The rooms are lovely and it's in a great spot. The reception staff and concierge teams are great.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 25, 2014
Dear Laura C,
When you are staying away from your own home it’s key to feel comfortable and I’m very happy to read that this is so each time you return to Stamford. We’re delighted to be your “home away from home” and really appreciate your continued support. We look forward to welcoming you warmly on your return.
Kind regards,
Lilian Roger
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1,195 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
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English first
Nottingham, United Kingdom
Top Contributor
86 reviews 86 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 18, 2014

The Sir Stamford is located in Melbourne CBD. The staff are very efficient and friendly in all areas of the hotel. The concierge team are exceptionally helpful and the reception team greeted us with a smile on every occasion
Rooms were well equipped and had everything and more that you could need. The toiletries were lovely in the bathroom - something I don't normally notice as I stay in so many hotels!
Good value offers if you book on the web too.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 25, 2014
Dear Tracy A,
I am delighted you enjoyed your stay with us and found our service to be exceptional! We really pride ourselves on it and are glad you noticed. Thanks also for highlighting the great deals to be found on our website, we look forward to welcoming you back for more of the same again soon.
Kind regards,
Lilian Roger
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Sydney, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 17, 2014

Comfortable and quiet rooms with easy access from the lobby. Great location at the price and more friendly than some of the other larger 5 star venues nearby (in fact I have a choice of hotel via my employer and I choose this venue over the others nearby). The staff are service oriented and deal with requests in an efficient and friendly manner. I have been upgraded frequently (it seems this is policy if rooms are free?) and I have already decided that on my next family trip to Melbourne, we will stay in one of the 2-BR suites.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 18, 2014
Dear Mark H,
It’s wonderful to hear from such a happy guest and we are delighted to be your “Home away from home” when you are traveling for business - it will be our pleasure to welcome your family too. Our two bedrooms suites are so spacious and allow for comfort as well as privacy. Thanks for your positive compliments relating to the friendly service from our dedicated staff also – we look forward to welcoming you back for more of the same soon.

Kind regards,
Lilian Roger
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Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

My husband and I stayed 3 nights at Stamford Plaza (Wot if Mystery hotel deal ) and had an enjoyable stay. Suite was lovely, bed very comfortable, but did find it a bit noisy ,also quite dark as we looked straight out onto other buildings, but then you are in the city. Was handy for everything, shops, cafés, trams etc which was great. Had dinner in the bar one night, there were probably eight people there,; firstly our meals were given to another table, so we were given a free drink each, then when we did get our meals, the home made tartare sauce was missing. So had to go and ask for that, sat down again to start our meals only to find we had a spoon and a knife each , try eating fish and chips with that ! So had to go back and ask for forks so we could eat, had a laugh about it though ! But not what you expect in a 5 star hotel !! Also, object to paying for internet access, this should be free ! Would still stay again though.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 18, 2014
Dear Salty66,
It sounds like another great team effort to ensure a great stay and a happy guest. I hope you enjoyed the Formula One as much as your accommodation and that we will have the opportunity to welcome you back again, in the not too distant future.

Kind regards,
Lilian Roger
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Perth
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 17, 2014 via mobile

I stayed here overnight on Sat 15th March with a group of 22 people all in Melbourne for the Grand Prix.
The Studio Room was very well presented, very clean & well set out.
Bed comfy, bathroom good & buffet breakfast nice.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 18, 2014
Dear Salty66,
It sounds like another great team effort to ensure a great stay and a happy guest. I hope you enjoyed the Formula One as much as your accommodation and that we will have the opportunity to welcome you back again, in the not too distant future.

Kind regards,
Lilian Roger
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
geelong, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

The stamford plaza is the one hotel in the melbourne cbd that i keep coming back to time and time again,because the rooms are so grand and beautifully decorated.The rooms are actually suites with living room,dining table and kitchen.oh and i can't forget the spa as well as the comfy bed.The hotel is smack bang in the middle of the best shopping and dinning in melbourne and so close to all the wonderful sights and sounds of this wonderful city.

Room Tip: never had a bad room yet
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 17, 2014
Dear Sonia C,
I am so happy that we are your preferred choice of accommodation in Melbourne because we offer you the total guest experience of well appointed suites, convenient location and friendly staff. Thank you for taking the time to write a review, it is always our aim to please on all fronts and we would be delighted to welcome you back again and again and again!
Kind regards,
Lilian Roger
General Manager
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 16, 2014

Overall I was not happy with the Stamford Plaza Melbourne considering the price.

First the good - The staff were exceptional from the door man to the check i desk and anyone else I encountered. Excellent customer service skills. The location is also fantastic, plenty of places to eat and drink, transport easy - this is potentially why you would stay here....

Now the bad, the rest I was unhappy with, my perspective is considering the base rate was $300 a night for the lowest room, which is not a cheap room. For $300 a night and a 5 star rating I was disappointed with the quality of the room, it is very tired, We also had a room with hardly any natural light and the lighting in the room was inadequate to do some of the work I had to do. I could not believe the price of the mini bar, yes you expect over inflated prices but WOW $5 for a coke??!!!! Good thing is there are plenty of shops close by. Also when you pay 5 star prices you don't expect to have to pay for every add on. $25 a day for internet access, that is just rude. For your $300 a night you basically get a very tired old and dark room. the rest you have to pay for. Also the windows were not double glaze so you can hear all the noise of the street (we were on level 8).I will not be going back which is a shame as the staff were brilliant.

Room Tip: High up and not over looking the alley between the 2 towers
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian R, General Manager at Stamford Plaza Melbourne, responded to this review, March 17, 2014
Dear Travelling_Fi0na,
It is disappointing to learn that your suite was not to your liking especially as you were so impressed with other aspects of your stay. The comfort of our guests is our prime concern and as such we offer suites in different sizes, configurations and with different outlooks. It is true that our central city location does limit natural light in some areas of the hotel, though if we have another opportunity to accommodate you I am sure we would be able to allocate a room which covers all of your requests. Thank you for taking the time to provide your feedback, I know our team of staff will be very pleased to read your review with your kind compliments.

Kind regards,
Lilian Roger
General Manager
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Additional Information about Stamford Plaza Melbourne

Address: 111 Little Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Melbourne
#26 Family Hotel in Melbourne
#28 Business Hotel in Melbourne
#33 Luxury Hotel in Melbourne
#34 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stamford Plaza Melbourne 5*
Official Description (provided by the hotel):
Stamford Plaza Melbourne is a leading all-suite 5 Star Melbourne CBD hotel. Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the newly refurbished pool featuring sleek new furnishings, a hydration station, spa and sauna facilities, a recently refurbished gym that is well-equipped with cardiovascular and weight training equipments. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more   less 
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Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel

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