We arrived at the hotel very early (8am) and our room was not ready which was to expect. The staff was very nice from the first moment and allowed us to use the bathroom on the first floor to refresh after the long flight from Europe. When we got back in the afternoon, we found our luggage already in the room which was a nice touch.
The room itself was quite spacious (suite-like with living room and kitchen), quiet and with a nice bathroom. We found it spotless clean, too.
The location is great, just steps from Collins Street and close to all downtown attractions. Federation Square is just a 10-minute walk. The concierge provided us with public transport passes and was very knowledgeable about what to do and how to get where we wanted to go.
On one morning we ate breakfast at the hotel and found the buffet to be of good quality and to have a broad selection, even if maybe a bit expensive.
On departure, we asked to prearrange a taxi early in the morning and the car was there waiting for us at the agreed time.
All-in-all, a great experience and we would return anytime.