We stayed for 3 nights in June 2013, taking advantage of the buffet breakfast inclusive option, and valet parking.
Upon booking I requested a portacot and a room on the higher floors as we had a 3 yr old and an 18 month old- imperative for my own sanity that they be able to sleep without noise from the lower floors (as stated in other reviews on tripadvisor).
We were not disappointed, as the portacot was already set up in our room when we arrived, we were on the 12th floor, and as they knew we had children but did not want an adjoining room- we had 2 double beds, plus an area with kitchenette, sofa and dining table. There were also 2 tv's in our room- to either view from the sofa, or from in bed. Handy depending in which area the kids were asleep, as could buffer the noise from one area to the other and meant we didn't have to sit silently in the dark when the kids were sleeping. My only criticism would be that the beds were double beds (would have been nicer if at least one was queen sized). And the portacot base was so hard, we had to use the spare blanket from in the cupboard to make it softer for the baby.
Although we were on the 12th floor, there was still noise from the street that could be heard at all hours of the night and morning (rubbish trucks, trucks reversing, people yelling to friends). Although it could be heard, it was not obtrusive and wouldn't have woken you up. Just seemed there was not any double glazing on the windows?
The buffet breakfast was great, the staff were helpful in getting highchairs, coffee for us every morning, and they also offered babycino's for the kids which was special for them.
Valet parking and concierge staff were great, helping with any inquiries about tollways, public transport/trams and routes. Adam was friendly and happy to help us at both checkin and checkout.
We used the pool one night and were surprised that for the middle of winter, it was incredibly warm- although in contrast the spa seemed a bit cool? Great facilities though.
Our bill had some mistakes in it regarding incorrect rates and charges- this was eventually sorted out, but for a few minutes there seemed nobody knew what was going on. I would recommend reading the accounts thoroughly and questioning any incorrect rates, as was met with a little opposition, despite that the Stamfords own website booking had the correct rates I was expecting and I had to refer them back to check that.
We accidentally left an item in the room when we checked out (my daughter told us 10 minutes after we left that she had hidden it in a special place), and we phoned the hotel, headed back and collected it promptly. 12 hours later we realised we had left other items in a drawer in the room- a phonecall to speak to housekeeping saw them happily help make arrangements for the goods to be posted back to us. Very happy with their cooperation.
Would come here again- friendly service and assistance, great breakfast, and clean rooms. Yes, some decor (I particular the bathroom) was a few years dated and showing signs that we were not the first visitors to this room- but it was still cleaner than my own bathroom so not complaining!
Higher floors minimise street noise, and a family with young children would be suited to a twin room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write such a thorough and informative review of your recent stay. I am sorry to read that there were a few slips in what was a generally a great stay, but pleased that our staff were able to remedy any issues efficiently and to your satisfaction. I greatly appreciate your feedback on these matters and it will certainly be taken on board as comments such as yours help us to identify areas of improvement within our service. We hope your family has lots of fond memories from your stay with us and we are looking forward to welcoming you all back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.