Friendly staff, both helpful and informative. A very clean hotel with nice quiet rooms. (We were right across from the elevator and were never bothered by noise). Small kitchens are included - we didn't use it, but they seemed to have everything you would need.
I believe their best asset is the convenient downtown location! You are within walking distance (5-15 minutes) of a variety of shopping and dining options. And a 15-20 minute walk to the Australian Open tennis courts, and/or the Melbourne Cricket Ground (MCG) sports stadium.
We took in the Australian Open tennis tournament, and I'd highly recommend staying at the Stamford Plaza for it's convenient location!