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All 188 Melbourne hotels

Stamford Plaza Melbourne: Traveler Reviews

5.0 of 5
111 Little Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Stamford Plaza Melbourne
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79%
Ranked #23 of 188 hotels in Melbourne
Most recent review
4 of 5 stars Reviewed January 15, 2013
rachelgeelong Geelong, Australia
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784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Geelong, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Mostly Comfortable stay”
4 of 5 stars Reviewed January 15, 2013

We stayed for 1 night at the Stamford, it is situated in a good position close to many shops and restauraunts. We had booked into a studio room but as they had a special on the day we stayed, we were offered an upgrade to a king suite for an extra $20. As mentioned in other reviews the rooms are a little outdated but having said that it was very clean and comfortable. The shower is over the bath which could be a problem for older patrons, the bathroom was very tight in space. The breakfast was ok there was not a big selection, they had an egg station with your eggs cooked fresh and to your liking. Overall staff were polite and friendly and it was a nice stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by rachelgeelong for Melbourne
Ask rachelgeelong about Stamford Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review
January 16, 2013
Dear rachelgeelong,

We hope our guests find value for money when they choose to stay at Stamford and it’s great to hear that you would agree. Our staff are professional as well as friendly and will always be happy to offer assistance. Thank you for your review, we look forward to welcoming you back soon.

Kind regards,
Karl Unterfrauner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
“Slightly above average experience”
3 of 5 stars Reviewed January 15, 2013

The Stamford Plaza Melbourne is a "self rated" 5 star hotel. My wife and I spent a weekend here in December. It was pretty convenient to everything so location wise its pretty good. The layout of the rooms is a bit unusual but they are making the most of the space available. Bathroom a bit cramped but functional.
This hotel is probably not on par with the likes of Starwood, Hilton or InterContinental brands but it does have its advantages. The mini bar and restaurants/bar are much more reasonably priced and the staff are a little less robotic.
Now to the not so positives: Everytime we made a request, it took ages for it to be actioned. The first day they plain forgot about the bucket of ice! Housekeeping didn't replenish all the toiletries and we waited about 20 minutes before we could be attended to. The hotel did not seem extremely busy so it might just be a staffing issue. In any case, its poor form for a 5 star place regardless whether its "self rated" or otherwise.
On check out, I informed the reception of mini bar usage and paid accordingly. Get home and a couple of days later there's another invoice for the same items and they've helped themselves to charge my credit card. Now, I know when I give them an imprint of my credit card I'm authorising them to charge it for incidentals, but everytime this has happened in the past with other establishments, I get a courtesy phone call before they do it. If these guys had done so I could've told them that I'd already paid! Not really a big deal because I did give them a call myself and notified them of the duplicate charge and they fixed accordingly, but its these little things that can be the difference between an average and a very good experience.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sporthead about Stamford Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review
January 16, 2013
Dear sporthead,

Thank you for choosing to stay at Stamford Plaza Melbourne. I agree that it is the little things that can make a difference to an overall stay and I apologise that we were a little off the mark in the areas you have identified. I apologise for the error with your minibar account and will ensure our procedure is reviewed to prevent such an inconvenience in the future. We aim to exceed the expectations of our guests and constructive feedback such as yours is very helpful in helping us to achieve this. Thanks once again, we look forward to welcoming you back in the not too distant future.

Kind regards,
Karl Unterfrauner
General Manager
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Canberra
2 reviews
1 helpful vote 1 helpful vote
“Beautiful”
5 of 5 stars Reviewed January 15, 2013

Have stayed here before. Very central but quiet. My husband and two of our teenage children stayed in a 2 bd suite. Made mistake of not asking for twin beds in second room! after going back to reception organised a rollaway bed for son (if they'd had to share there would have been a murder ;-) - worth the extra $$$ charge per night for rollaway.

Heaps of space. Beds VERY comfortable - didn't have my normal first night restless sleep getting use to the bed!

Room service beautiful. Son especially enjoyed club sandwich.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jodie K about Stamford Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review
January 16, 2013
Dear Jodie K,

Happy kids means a happy Mum and I’m so pleased we were able to help keep the peace on your recent visit. We do have two bedroom suites which feature twin bedding in the second room, so please request this for your next stay. I look forward to welcoming you all back in the not too distant future.

Kind regards,
Karl Unterfrauner
General Manager
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Bundanoon, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Staff ,great location,great Hotel”
5 of 5 stars Reviewed January 14, 2013

One of the most friendly Hotels we have ever stayed in Andrew on the front desk started the ball rolling he was most helpful as was the concierge & valet parking right through to our waitress Ingrid from India who has worked for Stamford for 16 years everyone made our stay so enjoyable.
The room was very large ,breakfast very good & the rate was a bargain.

Room Tip: Spa bath was very small
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bigdave06 about Stamford Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review
January 16, 2013
Dear bigdave,
You have touched on a very important point: the staff at a hotel can really make or break a stay for guests. We are so lucky to have such an amazing team all throughout the hotel and having fantastic facilities to offer as well is an added bonus. Thanks for sharing your experience, I know the team will be very proud to know that their efforts are not going unnoticed. We hope to welcome you back soon,

Kind regards,
Karl Unterfrauner
General Manager
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Roppongi
1 review
1 helpful vote 1 helpful vote
“Stay here if you want to ruin your holiday”
1 of 5 stars Reviewed January 14, 2013

Tiny room...no room for luggage.
Cleaning was hit and miss...didn't clean the toilet bowel, no refill of vanity set, didn't change towels, cleaning commenced at 4 pm.
No towels in the gym and half the extremely limited gym equipment were unserviceable.
The key card didn't work.
Fridge stuffed with stuff I didn't need so I couldn't store anything.

I paid $2000 upfront for the room and then was asked to pay for carparking as you go along. Was told this was standard policy by the manager. I have stayed at more than 100 hotels and it was the first time that I saw this. Even two stars hotel don't do this kind of stuff.

Only good point: Valet parking staff.

Overall, much better value elsewhere like Sommerset on Elizabeth Street. Would pay me to stay there again. Stay at this hotel if you want to be peeved.

Room Tip: Stay elsewhere
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Tokyo_Tourist1 about Stamford Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review
January 16, 2013
Dear Tokyo_Tourist1,

I am very disappointed to hear that you were not entirely satisfied with your stay and I am sorry for the lapse in service you experienced in regards to the servicing of your room. I am surprised though to hear that you were not impressed with our gym. We have recently completed a whole renovation of this area and all the equipment is state of the art and only a couple of months old. I would be very grateful to welcome you back again and to show you that your experience is not the standard you should expect. If you do reconsider, please feel free to contact me directly as I would be more than happy to personally look after your arrangements.

Kind regards,
Karl Unterfrauner
General Manager
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Report response as inappropriate
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Additional Information about Stamford Plaza Melbourne

Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Melbourne Hotel
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel
Address: 111 Little Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in Melbourne
#20 Family Hotels in Melbourne
#22 Business Hotels in Melbourne
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Experience premium five star luxury in Melbourne's finest all-suite hotel. Located at the "Paris end" of Little Collins Street in the heart of the CBD, Stamford Plaza Melbourne is surrounded by the best of fashion, theatre, cuisine, and only walking distance to the city's famous sporting venues. An ideal location for those wanting to immerse themselves in Melbourne's vibrant culture. ... more   less 
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