We stayed at the Stamford from Boxing Day until early January in room 1314: a queen suite in the "West Tower" overlooking Little Collins Street. We had family staying here at the same time, although they checked in on Christmas Eve.
The room itself is spacious and split into two main rooms divided by a pair of sliding doors. One room being a lounge area with an open kitchen equipped with a large TV, mini-bar, dish washer, etc. and the other being the bedroom with en-suite and a second smaller television.
The mini-bar was fully stocked, so there's not much room for your own stuff, however I'm sure you'd be able to request this to be emptied as you can request pots and pans if you wish to cook within the hotel, effectively turning the suite into a very nice small serviced apartment. The mini-bar fridge made no noticeable noise, unlike in older hotels.
The suite is very comfortable, although as with most of these hotels you cannot open the window and the air-conditioning is quite noisy. This is a common complaint with modern hotels, however the air-conditioning could not take the room temperature below 26 degrees, and even when off the extraction vents in the bathroom were incredibly noisy. With the air-conditioning switched off, the room rapidly became hot and stuffy, however with the air-conditioning on the bed was covered in a strong freezing breeze (even with the fan level set to the lowest setting).
Further to the nuisance during sleep is a touch screen panel by the door for indicating "do not disturb" or "please make up room" - this has a super bright blue back-light which does not switch off and easily keeps the entire suite illuminated at night. We noticed when dropping off our family at the hotel that in their room a previous guest had folded a booklet from the hotel over the panel, and we went ahead and did the same thing with ours to save our sanity.
The Stamford has an odd environmental policy in that you can receive a $10 discount on all food and bar (but not mini-bar) expenses for the day if you leave a card on your pillow telling housekeeping not to make up the bed. However (and completely illogical to me) housekeeping still replaces all towels, and all toiletries. If you use one drop of shampoo, the entire bottle is replaced. We were completely baffled by this, as the use of less water, detergents and bleaches is usually a high priority for a hotel's environmental policy, and usually towels are only replaced if requested or left in the bath/shower.
Outside of the room, the pool are is tiny (smaller than the room) and despite the small number of guests there it could be considered "packed".
Breakfast was not included in our room rate, but while advertised for $32, 50% discount vouchers were available at reception. For $16, the buffet breakfast was fantastic - everything you can imagine on offer, including fresh eggs done on the spot by an extremely friendly chef in any which way you want them to be. Alternatively waffles, bacon, eggs, etc. are also available. A variety of breads are available for toasting, along with the usual affair of croissants, pain au chocolat, etc. Every possible jam and spread has been provided, fruits, juices, cereals and a large range of teas. The pot coffee is awful, but a coffee bar is available for a good cup to get you started. I was blown away by the quality and scale of the breakfast service, as $32 is typical in hotels in Melbourne but you rarely get this level of service.
Speaking of service, the staff were friendly, welcoming and accommodating from the moment we arrived until the moment we left. The typical Melburnian slightly formal yet relaxed vibe really comes alive from the hotel staff and they should be commended.
The hotel's situated in the so-called "Paris" end of town, particularly obvious when you look at this end of Collins Street, and is very safe at night white equally close to trams, public transport and even walking distance from several of Melbourne's attractions.
If given the opportunity, I think I would stay again.
Ask for a high room as the windows on Little Collins Street are single glazed. Prepare to test your...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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What a detailed review…Thank you for taking the time to comment on your recent stay.
I appreciate your constructive comments relating to the mini bar fridge, as you have suggested these can certainly be emptied on request. Thank you for bringing to my attention the light from the “Do Not Disturb” sign, I apologise that this inconvenienced you and will engage the Engineering team to see if modifications can be made.
I’m pleased to hear you were able to take advantage of our breakfast promotion and that we exceeded your expectations in both food offerings and service. Our team works hard to meet all of our guests needs and they will be very happy to receive your recognition.
Thank you once again and I hope we can welcome you and your family back soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.