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“Careful of random mini-bar charges.” 4 of 5 stars
Review of Stamford Plaza Melbourne

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Stamford Plaza Melbourne
5.0 of 5 Hotel   |   111 Little Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Ranked #34 of 171 hotels in Melbourne
Brisbane, Australia
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Careful of random mini-bar charges.”
4 of 5 stars Reviewed October 19, 2011

We enjoyed the hotel - the spa bath was a nice touch. The restaurant was really good.

The only bit we did not like was when the hotel tried to sting us at check-out for mini-bar charges when the mini-bar was never used during our stay.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, October 20, 2011
Dear Adrian182,

We are reviewing our procedure and we apologise in this instance we got it wrong. I do hope you will come back and see us again soon.

Like us on Facebook.
Follow us on Twitter.

Kind regards
Karl Unterfrauner
General Manager
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1,190 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Adelaide, Australia
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 12, 2011

I stayed here for one night for business. I had a meeting in one of the hotel business rooms. There was catering with finger foods which were okay but nothing special. I spent very little time in the room but it was comfortable enough. I was upgraded to a 2 bedroom suite which looked good if you need this but I was just rattling around by myself. It amazes me in this day and age that hotels like this are still charging exorbitant rates for internet when you can use pocket wifi or your 3G phone hotspot for a fraction of the price and the internet must be costing the hotel very little. Breakfast in the morning was acceptable but unremarkable.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, October 13, 2011
Dear DocHollda,

Thank you for your feedback. Many of our Packages include internet. Please contact our Reservations Department direct and they will be more than happy to offer your the best Package for your needs.

Like us on Facebook
Follow us on Twitter.

Kind regards
Karl Unterfrauner
General Manager
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sydney
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2011

Having investigated the options for a family (mum dad with adult son and daughter) extended weekend we chose the Stamford as one of the few offering suite accommodation that did not involve two separate hotel rooms and the uptown location is good. We specified a two bedroom suite with a double + two singles. We checked in relatively early to be told that we had been allocated two double beds (and that a roll away was not available). This was obviously not acceptable and we were then offered an upgrade to a "family suite" for an extra $100 a night. Did not have much choice really so we agreed although this took the cost of the room to over $500 a night. I spoke to the duty manager about the ordinary standard of the room and was assured that this family room was much more spacious than our booked room. There were two bedrooms, two bathrooms, a sitting room with a well equipped kitchen. The lounge area had a small settee which was augmented with an armchair at our request. The hotel is so generic that I could not tell if our suite had been renovated or not, but the rooms were clean, quiet and comfortable. The carpet in the halls was stained and grubby and the public areas were dated. The bar/lounge was rowdy and crowded so we retired to our room, and ate elsewhere. As a final insult we had to argue with reception about random charges for bottled water from the mini bar. Compared to the nearby Grand Hyatt or Citadines (and we have stayed at both) this comes a distant third.

  • Stayed November 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, October 17, 2011
Dear Shortblac,

I was disappointed to read your comments. Please note since you stayed 11 months ago, all accommodation suites have been refurbished. The team and I look forward to welcoming you back to the hotel. Like us on Facebook. Follow us on Twitter.

Kind regards
Karl Unterfrauner
General Manager
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Auckland
2 reviews
4 of 5 stars Reviewed October 7, 2011

This was our second stay at the Stamford. We love the location, it is surprisingly quiet and relaxing for a city hotel. The rooms are beautiful and cannot fault the housekeeping. The staff we encountered were all very friendly and helpful. This time we chose a package deal that included breakfast - the food was excellent and the staff even remembered how we had our coffee on the second morning. Am looking forward to my next visit :-)

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, October 20, 2011
Dear Inbabe,

I was delighted to read your comments, I am so pleased you enjoyed your stay. Come back and see us again soon.

Kind regards
Karl Unterfrauner
General Manager
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Auckland
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 5, 2011

I have stayed at the Stamford Plaza on Little Collins St twice now, 7 years apart. I must say it hasn't really changed.

Everything is there, it's comfortable and the service is good, but for the price you pay, I would say this is not value for money. Having just come from the Hilton in Sydney, which I paid just $20 extra per night for, the downward difference was quite noticeable - everything seemed a big step below what I found at the Hilton.

Rooms are certainly bigger, and have a kitchenette - but I'd rather have a better quality smaller room to be honest.

Rooms are quite an odd mix of modern (flat screen wall HD tvs are great!) and old (bathroom fittings etc) so it felt a little eclectic.

Location is fine - close to everything that matters in the CBD.

Room service took almost an hour to arrive late in the evening - not up to my expectations. A $15 dessert turned out to be absolutely miniscule.

Pillows are large and (in my opinion) too soft to give a good sleep to those who prefer firm pillows.

I am reasonably intelligent but could not work out how to set the alarm properly.

Overall I would not stay at this hotel again - I think there are better value options in the CBD.

Room Tip: I think they are much of a muchness
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, October 12, 2011
Dear Coralkiwi,

We are pleased to note that you enjoyed our service and felt the room was comfortable and a good size with a kitchenette. We agree that the Hotel is in a great location in the CBD.

I am disappointed to read your comments about Room Service and would appreciate if you would contact me to discuss further.

We would welcome the opportunity to have you back at Stamford Plaza Melbourne, don’t wait for another 7 years!!

Please contact me by email: karlunterfrauner@spm.stamford.com.au

Kind regards

Karl Unterfrauner
General Manager
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Tasmania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2011

we stayed at the Stamford in may 2010 and booked the romance and seduction package ..was severely dissapointed in the room, which was very dated and dark. the door wouldnt work and took 15 minutes to gain access to the room;, but when we complained we was offered a discount on a future visit..so here we go. booked in to stay there in november hope our stay is more enjoyable than last time. stay tuned and i will update when we return

Stayed October 2010, traveled as a couple
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DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, September 30, 2011
Dear Razor01,

We look forward to having you back with us in November, and we are certain you will enjoy the refurbishment.

Kind regards
Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 27, 2011

We booked this hotel through lastminute.com and were really pleased with the decor and the room. We were lucky to be upgraded to a two bedroom, two bathroom suite, with three TV's.
This was a special birthday treat and we dined in the restaurant "Harrys" where the food was delicious and the service very good. They also have a kids menu.
The pool was nice and we had it all to ourselves.
We'll definately stay there again.

Room Tip: Stay on the side away from Little Collins Street, the traffic noise can be loud at night
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, September 28, 2011
Dear Italianla,

Thank you for your comments. We have had a lot of positive feedback with the new decor in our suites.

Also, thank you for choosing Harry's Restaurant for your Birthday. We hope to see you again in the near future.

Kind regards
Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Stamford Plaza Melbourne

Address: 111 Little Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Melbourne
#26 Romantic Hotel in Melbourne
#28 Business Hotel in Melbourne
#33 Luxury Hotel in Melbourne
#34 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stamford Plaza Melbourne 5*
Official Description (provided by the hotel):
Stamford Plaza Melbourne is a leading all-suite 5 Star Melbourne CBD hotel. Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the newly refurbished pool featuring sleek new furnishings, a hydration station, spa and sauna facilities, a recently refurbished gym that is well-equipped with cardiovascular and weight training equipments. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more   less 
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Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel

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