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“Staff Fantastic, Location Great, Hotel Tired” 3 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #3 of 171 hotels in Melbourne
Auckland, New Zealand
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
78 helpful votes 78 helpful votes
“Staff Fantastic, Location Great, Hotel Tired”
3 of 5 stars Reviewed May 17, 2014

We only stayed for one night in their Prestige Suites, which cost AUD $595 for the night. We were in room 4207, which had absolutely amazing views. The room itself was huge and allowed us to entertain friends in the living room. The bed was too soft which made it uncomfortable but I guess that’s a personal view. One thing I really didn’t like was the lights in the wardrobe were on sensors so when you used the bathroom in the night the lights came on full. I’m sure there was a way to override that setting but I couldn’t figure it out. Both the public areas and the room itself are tired and well overdue for a refurbishment. The breakfast down on the club level (35) was ok but nothing stood out except the views and being at a French hotel I was expecting the pastries to be exceptional but they were average at best. The one thing that stood out as exceptional for this hotel was the staff, they were all very professional, friendly, helpful and attentive. Nothing was a problem and you could tell their training was top notch. The in room Internet was damn expensive at A$29 per day for a pathetic few MB which really irks me considering when I pay $595 a night I expect Internet to be included. All in all it’s a nice hotel in a good location with lovely staff but the rooms and general facilities are overdue for a facelift. Would I stay again? Probably not considering other hotels are newer and cheaper and some include internet.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 20, 2014
Thank you for your constructive review of our hotel. We appreciate guest who let us know when our services are not right. Thank you also for your kind words regarding the service you experienced from our Ambassadors. I will share your feedback with everyone here. I do hope that you will give us another chance and stay with us again.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
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Sydney
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

This is our second stay at the Sofitel - which is a lovely, luxurious hotel in a fabulous position in Melbourne's CBD. We had access to the club lounge this time which was a worthwhile bonus, especially on Mother's Day when the queues to the main restaurant were out the door but we could just walk straight into the lounge for brekky. Only reason we didn't allocate 5 stars is that the service in the lounge was somewhat lacking. On the first morning at breakfast we were not offered coffee or given a menu and didn't realise that it was possible to order a la carte. We only discovered this on the second morning when we found a menu on the table. This was disappointing. When on holidays, especially when paying a lot of money for a hotel, it's the little things like this that can make a difference.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 19, 2014
Thank you for telling us about your experience at the Sofitel Melbourne on Collins. I was pleased to read that you enjoyed your past stay.

On the other hand, I’m disappointed that your Club Sofitel dining experience was not as it should have been and on this occasion we have not met your expectations. Your comments have been passed onto the Club Manager, thank you for letting us know. I sincerely apologise that you weren’t afforded the usual high standard of service we provide.
We do hope that you will visit us again in the future.
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Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 14, 2014

Couldn't ask for a better location really........close to all the fantastic CBD attractions & restaurants (bonus: Haigh's chocolates just across the road!)
Staff at the Sofitel are some of the best hotel staff we've encountered worldwide......very friendly, courteous and helpful.
Room was very comfortable and clean, but the hotel Wi-Fi was disappointing. Firstly, the cost for Wi-Fi was ridiculous ($30 for 24hrs or $13 for 2hrs, plus extra charges for going over download limit or time limits).......and when you're paying top dollar for a room, Wi-Fi should really be included. Secondly, the Wi-Fi connection/signal in the room was terrible, so the effective use of your purchased Wi-Fi time is severely limited. We were on the 39th floor, so not sure if this particular floor or room was more/less affected compared to other floors/rooms.
Our only other quibble was that the room wasn't very sound proof. There must have been a function on the 35th floor one night of our stay, and since noise travels upwards; we were still awake at midnight, listening to glasses chinking and people laughing.........but we're glad somebody was having a great night!
Cannot comment on the food offered at the Sofitel, as we dined in other city restaurants/cafes, but the in-house menu sounded enticing. They also advertise a high-tea at Sofia's, but since my husband is a coeliac, we opted for another high-tea that offered gluten-free options on their website. Maybe the Sofitel do offer GF options, but because we didn't see anything mentioned anywhere about it, we were too shy to ask! My husband doesn't like making a fuss when it comes to altering menus.
Overall, the weekend at the Sofitel was lovely........

Room Tip: Ask if there are any functions on the 35th floor during your stay and then ask for a floor & roo...
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 20, 2014
Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your views from level 39, we are blessed with all rooms having fabulous views of Melbourne. Thank you also for your kind words about our Ambassadors. They will be delighted to hear your feedback. I apologise that you were disturbed by the noise emanating from the Atrium Bar. We can certainly allocate a room on the higher floor if you decide to stay with us again. We are always happy to cater to dietary requirements as this is a relatively common request in this day and age. Hopefully next time you will be able to enjoy High Tea with us. We appreciate your comments regarding the internet and are reviewing these details currently. We do hope we see you again in the not too distant future
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Toowoomba, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed May 14, 2014

Service was superb. Staff were efficient, polite and helpful throughout the whole experience. Cannot fault anything about our experience at the Sofitel Melbourne. Did not experience the cuisine this time around apart from breakfast this time. Being a Queenslander we have perfection at Sofitel Broadbeach and Sofitel Brisbane.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 15, 2014
Thank you for telling us about your Magnificent experience at the Sofitel Melbourne on Collins. I was delighted to read that you enjoyed your past stay and our facilities. I will ensure your kind words are shared with everyone.
We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 14, 2014

Recently stayed at this hotel and loved every minute of it. So close to great shopping and food, attractions as well. There is a cinema practically within the hotel as well as a food court. Super close to Federation Square and it's displays and restaurants. Public transport handy also.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 15, 2014
Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.
We look forward to welcoming you back in the future.
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Perth
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 13, 2014

We had a junior suite on the 48th floor and were blown away by the views over the Yarra. The room was very spacious. Although, the bathroom was a little small and could have done with much better lighting

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 15, 2014
Thank you for posting your lovely review on Trip Advisor. I was thrilled to read you enjoyed our Junior Suite on the 48th floor; the views of Melbourne are spectacular. Your comments regarding the guest bathroom are also appreciated. We look forward to welcoming you back in the future.
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Tasmania
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

We stayed here now many times. So I now feel I can pass on my thoughts. This hotel is just beautiful the feel is welcoming and always with a smile. The staff love there work and there customers.
Great spot great beds and great service.
You will love it

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, May 15, 2014
Thank you for your lovely comments and for returning to stay at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone.
We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#2 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#3 Spa Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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