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“Sofitel Melbourne” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #5 of 171 Hotels in Melbourne
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3,595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2014

As usual Sofitel Melbourne leaves others in Australia in its wake. A little inconvenienced by room not being ready upon arrival (2:30pm) but no real problem. No doubt next trip to Melbourne Sofitel will be my first choice.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, March 16, 2014
Thank you for returning to stay at the Sofitel Melbourne on Collins. We are appreciative of you taking your time to share your thoughts with us.

I was appreciative of your comments in relation to your guest room not being available at 2.30pm, please accept our apologies.

We thank you for your ongoing support of the hotel and we look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 13, 2014

My mother sister and I stayed here for two nights and had a fantastic time. Staff were very friendly and all extremely accommodating. We had a high floor with an amazing view over the Melbourne skyline. The rooms were incredibly spacious and the front desk & housekeeping were very good about sending up extra products for us to use. We watched an in-house movie that had some problems, when mentioning it upon check out it was instantly removed from the bill. Very professional service. We would most definitely stay here again!

Room Tip: It's worth paying a little extra for the view!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, March 13, 2014
Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins.

It was wonderful to hear that we made your stay truly enjoyable

I was also very pleased to learn that you found all our team at the Sofitel Melbourne on Collins to be friendly and extremely accommodating. I will ensure your kind words are shared with everyone.

We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Romantic Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#11 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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