We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice, but a little dated.” 4 of 5 stars
Review of Sofitel Melbourne on Collins

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Sofitel Melbourne on Collins to your Saves list
Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Early Booking
Ranked #8 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Nice, but a little dated.”
4 of 5 stars Reviewed December 30, 2013

I stayed in one of the junior suites on the 45th floor for two nights. My first impression of the room was that it looked very dated and in need of an overhaul.

The staff were courteous and friendly, but I did have to inform them that my welcoming gift was not awaiting me in the room when I arrived.

All in all, it was nice, but I did notice some details that were overlooked, perhaps because it was during christmas, (I did overhear the housekeeping staff say that they were incredibly busy, and they were still cleaning rooms at 7pm). I noticed some wrappers under the couch that were probably thrown there by previous guests and were missed when the room was cleaned.

The staff were very helpful though, when I left my suit in the room after I checked out. I realised about 10 minutes after I left, called them and explained what had happened, and after waiting a couple of minutes when I returned, one of the housekeeping staff brought it down to me.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for posting your review on Trip Advisor. The holidays were indeed a very busy time for us here, however i will pass on your comments regarding the cleanness of your room to Executive Housekeeping to be discussed with our Ambassadors. I do apologise. I assure you this is not reflective of the usual service we provide here at Sofitel Melbourne On Collins. I do hope you will give us the opportunity of welcoming you back to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,788 reviews from our community

Traveler rating
    2,522
    878
    250
    95
    43
See reviews for
411
2,175
263
601
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (517)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

Wow, first stay here, stayed 2 nights in a classic room was fantastic. First room didnt have a bath as id requested i rang reception and it was fixed right away they even bought the room key up to me. The rooms are great, great views very quiet the beds r great best ever. Tv in bathroom was great, i have stayed in many hotels but i love this place and will be making it my regular hotel, better value and service than crown towers. The service is great. Staff are nice. Room service staff stop and chat when delivering i like that it makes you feel welcome:) reception let me look at the room first to see if i like it. I love this hotel. And ill be back. Wont stay anywhere else. One pointer they should put espresso machines in the rooms like the park hyatt. Nice coffee is good. Would give it a great touch. Well done sofitel. Yes the building is old as per reviews bit it adds class.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for taking the time to post your review on TripAdvisor and for choosing to stay at Sofitel Melbourne On Collins. It is not often one takes the time to write with such thoughtful praise. I have taken note on your comment regarding the coffee machines. Thank you for your positive feedback and i hope we have the pleasure of welcoming you and your guests back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

My wife and I stayed five nights over the Christmas period and very much enjoyed the experience of the Sofitel.

We opted for the Club Sofitel package and would recommend this as the views of Melbourne from the lounge on Level 35 were worth the additional cost! The breakfasts were nice and the evening canapés could easily be classed as dinner for most people! Having a spot away from the room to grab a coffee or juice and use the wi-fi is also well worth the price. The staff do try and look after you as much as they can.

Our Club Sofitel room was up on Level 49 and it was perfectly adequate although maybe a touch on the small size. However, the bed was fantastic as were the room amenities. Once we had the TV up and running, it was a very good system for a hotel with some very recent movies to choose from. The BOSE Wave radio with iPod dock was a nice touch.

The gym on Level 36 has more amazing views of Melbourne from the cardio equipment and it was fairly well decked out for a hotel gym. The massage chairs to follow the work-out were a welcome addition. The only complaint is the lack of a lap pool, sauna etc. which I would expect at a 5-Star hotel.

The real highlight of the hotels central location on Collins Street is the views of Melbourne from every angle. It certainly gives a great idea as to the scale of the city and how close the attractions such as the MCG and Rod Laver are to the CBD.

All-in-all staying at the Sofitel Melbourne on Collins was a great experience and we would definitely re-book for our next visit to Melbourne. We would also ensure we opted for the Club Sofitel upgrade as part of the deal.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for taking the time to post your review on TripAdvisor and for choosing to stay at Sofitel Melbourne On Collins. It is not often one takes the time to write with such thoughtful praise. I was pleased to read you enjoyed the Sofitel Experience. Due to the structure of the building, we are unable to build a swimming pool for guest use. We do offer our guests complimentary access to the swimming pool at the Novotel on Collins Street, so during your next stay you are welcome to use this facility. We look forward to welcoming you and your guests back in a too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 30, 2013

As a splurge we decided to pay the extra for our 3 night stay over Christmas at the Sofitel and booked club rooms for ourselves and our teenage kids. I think it will be hard to get used to normal rooms again, it was definitely a level above the service you normally receive. The food was delicious and we used quite a few meals, with breakfast being the most lavish. The staff was superb and made us feel we were the only ones there!! Special mention to Jenny, who was extremely helpful in every way and always had a smile and a kind word. Our rooms were on the 49th floor, with very comfortable beds and fantastic views. Complimentary chocolates and water bottles at night time. All in all I couldn't fault it, if I had to mention something I would say I hate having to step into a bath to have a shower, which might be difficult for elderly people, but that's really the only thing.

Room Tip: Pay the extra and get a Club room!!!
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for taking the time to post your review on TripAdvisor. It is not often one takes the time to write with such thoughtful praise. Your kind words regarding your experience at the hotel and the subsequent service provided by our Ambassadors is truly appreciated. I have shared your caring words with our staff. We look forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrnambool
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 30, 2013 via mobile

Chosen for the proximity to the Regent Theatre and the restaurants, the Sofitel proved a great choice. Only difficulty was finding the entrance to drive in off Collins St as it isn't overly visible even though the actual building is. Speedy, efficient check in. Room was lovely and the bed and pillows divine. Great views even though we were in the lower floors - Floor 37.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for posting your review on Trip Advisor and for choosing to stay with us at Sofitel Melbourne On Collins. We are within close walking distance to various attractions which is why our guests choose to stay with us. The views of Melbourne are spectacular from our guest’s rooms and dining areas on level 35. I am pleased to read you appreciated your Sofitel Experience and we hope to have the pleasure of welcoming you and your guests back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
222 reviews 222 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 29, 2013

This was my second stay at the Sofitel and the standard remains very high. A lovely bottle of Champagne with a mini box of chocolates and welcome note greeted my arrival.

My room was on the 42nd floor overlooking Spring Street and Treasury Gardens with a lovely vista of Parliament House, the Catholic Cathedral and the Treasury building.

The room was very well appointed with an extremely comfortable bed - the mattress, duvet and pillows were all excellent and I slept soundly.

Check in and out were very speedy and all areas of staff service were high class from room service, to bell captain etc. throughout my 6 night stay.

I highly recommend the Sofitel for travellers staying in Melbourne.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for taking the time to post your review on TripAdvisor. It is not often one takes the time to write with such thoughtful praise. Your kind words regarding your experience at the hotel and the subsequent service provided by our Ambassadors is truly appreciated. I have shared your caring words with our staff. We look forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sofitel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#7 Family Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Cheap Tickets, Booking.com, Splendia, Hotel.de, Agoda, HotelTravel.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Sofitel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel Melbourne on Collins, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.