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“Magnificent views” 4 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 170 Hotels in Melbourne
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Magnificent views”
4 of 5 stars Reviewed December 28, 2013

Although pricey this is a great, luxurious city centre hotel. This is right in the heart of the shopping district and has the most stunning views from the bedrooms. The hotel knew it was our anniversary and made some extra special adjustments to our trip. The rooms were very well appointed, the gym was excellent and the staff were very helpful.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for posting your review on Trip Advisor and for choosing to stay with us at Sofitel Melbourne on Collins for your Anniversary. We are within close walking distance to various attractions which is why our guests choose to stay with us. The views of Melbourne are spectacular from our guest’s rooms and dining areas on level 35. I am pleased to read you appreciated your Sofitel Experience. We look forward to welcoming you and your guests back in a not too distant future.
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3,494 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 28, 2013

Been here for 7 days and having stayed in other Sofitel hotels, I find the housekeeping, Concierge and in-room breakfast food here disappointing and below average. Housekeeping -- left unwashed, used cups in my room and soiled food wrapper on the floor for over 2 days. The housekeepers were also impolite and patronising. Concierge who was tasked to process a business package for me took over 2 days and a lot of phone calls before responding with an official tracking number. Breakfast was just, well, I had to return 2/3 of of food.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 30, 2014
Thank you for posting your review on Trip Advisor. I apologise for the lapse in service you experienced during your stay. I have forwarded your feedback to all concerned managersfor furthe review and training. I hope you will give us the opportunity to better serve you during your next stay. we look forward to welcoming you back.
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Sydney, Australia
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 28, 2013

Have just had an amazing experience at this grand hotel.
Traveled as a family for a three night Christmas treat.Service,rooms,amenities and dining were definitely a five star plus experience.
We had a suite on level 40 and could not have asked for a better room.The comforts and little extras were amazing.
We dined at the restaurant on level 35 which was one of the most memorable fine dining experiences.
Christmas day we enjoyed the buffet at Sofie,we all felt very spoilt with the exceptional Christmas decor,entertainment along with a brilliant traditional Christmas lunch.
Thank you to all the lovely attentive staff for such a great stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for taking the time to post your review on TripAdvisor. It is not often one takes the time to write with such thoughtful praise. Your kind words regarding your experience at the hotel and the subsequent service provided by our Ambassadors is truly appreciated. I have shared your caring words with our staff. We look forward to welcoming you back in a not too distant future.
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 27, 2013

Very poor reception. Was a slight issue with the booking, young reception staff were very very rude, within 2 minutes of us walking in. Made us sit and wait for 15 minutes, had to walk up to the counter to get attention again. First impressions are everlasting... Won't stay here again.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for posting your review on Trip Advisor. I was disappointed to learn that your guest room was not available when you arrived and I apologise for the impact this had on your stay. With the Australian Open and In House Conferencing we were at full capacity. We appreciate you sharing your concerns and i have shared your comments with our Front Office Ambassadors. It is our hope that you will give us the opportunity to better serve you in the near future.
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australia
Top Contributor
188 reviews 188 reviews
38 hotel reviews
Reviews in 19 cities Reviews in 19 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed December 27, 2013

Stayed here for 3 nights from Christmas Eve.
Starting from when you arrive downstairs and they take your luggage you are treated so well at this hotel.
So close to the tram stop and within walking distance of excellent shopping.
The Kino picture theatre is a minute walk downstairs from the hotel and also good food shops and other shops near the hotel.
The breakfast is $43 per person but it is worth every cent.
Room service is presented so well when it is delivered.
Three nights at the Sofitel and you do feel like a new person.
The maids in their very smart black and white dresses make you think you are at a posh European hotel .and they do a top job cleaning the rooms.
It is always exciting to stay at Sofitel on Collins.

Room Tip: We have tried Classic and Bay Views and are happy with both.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 28, 2014
Thank you for posting your review on Trip Advisor and for choosing to stay with us at Sofitel Melbourne On Collins. We are within close walking distance to various attractions which is why our guests choose to stay with us. I appreciate your comments on the service provided by our Ambassadors and i will be sure to pass on your feedback. Thank you for your positive feedback and we look forward to welcoming you and your guests back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Family Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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