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“another excellent stay” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 171 hotels in Melbourne
Adelaide
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“another excellent stay”
5 of 5 stars Reviewed December 19, 2013

I had another great stay at this fine establishment with its quality fittings and recently refurbished rooms..every room offers great views of the city and this time I was on the top floor .I also took advantage of the Club lounge, which offers a great range of nibbles throughout the day including a great pre dinner drinks selection.The breakfast supplied in the club is one of the best that I have experienced in a executive lounge. Soft top bed ,good service and all that you need supplied.

Stayed December 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting a review on Trip Advisor. I was thrilled to read that you had another enjoyable stay with us at Sofitel Melbourne On Collins. We are working hard to achieve excellence in service and it is always very gratifying to receive complimentary feedback. We look forward to welcoming you back in the not too distant future.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
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Canberra, Australia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 18, 2013

My wife and I spent a relaxing weekend in Melbourne at the Sofitel and the location was great for shopping, galleries, dining, and walking around Melbourne's parks and river verges. The room was very modern and comfortable and the housekeeping staff were wonderful. The difference between Excellent and Very Good for me was the lobby service. There were no bell boys to help with luggage or cab hailing after hours and we often found the concierge desk empty even during prime times. The lobby itself is perched over a sort of indoor mini-mall, which is convenient for some things (like the pharmacy) but takes away from the feel of class. Both the Westin and the Grand Hyatt have better lobbies, better concierge and bell boy services, and a classier feel when you walk in.

Room Tip: We had nice views to the east and the shades were sufficient to block early morning sun.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor. I was pleased to read you had an enjoyable relaxing stay with us at Sofitel Melbourne On Collins. I appreciate your comments on the areas you believe we can improve and I thank you for sharing. We look forward to welcoming you back in the not too distant future.
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Melbourne
1 review
5 of 5 stars Reviewed December 18, 2013

Magnificent from the moment we stepped into the lobby. The check-in process was simple and quick. The staff were fantastic and friendly. The rooms were stunning with a comfortable bed, incredible bathroom and great city views.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sofitel.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor. I was pleased to read you had a "Magnifique" stay with us. We look forward to having the pleasure of welcoming you and your guests back in a not too distant future.
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 18, 2013 credit card Amex Card Member Review

The Sofitel Melbourne is very well located at the top of Collins Street, the major business thoroughfare in the city. The Sofitel sits atop a tall office building offering great views of the city. The service is 5 star, as you'd expect from a Sofitel. The rooms are spacious and technologically advanced. The staff are very well trained and extremely service oriented. This is my "go to" hotel for my frequent trips to Melbourne.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor. I was thrilled to read that you had an enjoyable stay with us at Sofitel Melbourne On Collins. . We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. We look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2013

This is a great location. Rooms are a good size. Having stayed at the Hilton on South Wharf a few times, I prefer the location of the Sofitel, but prefer the rooms at the Hilton. Staff were very friendly at check in. I would stay here again mainly for the location rather than because the rooms were amazing or service was wonderful.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your comment on Trip Advisor. I was pleased to read that you enjoyed your stay with us. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. I sincerely hope we have the opportunity to welcome you and your guests back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Romantic Hotel in Melbourne
#3 Family Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#6 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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