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“Getaway” 4 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Ranked #11 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Getaway”
4 of 5 stars Reviewed November 6, 2013

The hotel and amenities were excellent. The breakfast was awesome. Thoroughly enjoyed stay and would stay again. Only disappointment was the staff at reception hadn't read the booking instructions clearly and gave my nephew a hard time on arrival for the accor card which it was clearly stated he was just here to use the room to change and I would be bringing the card in later. Don't do anything out of the ordinary and you will have a fab time here.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, November 13, 2013
Thank you for posting your review on Trip Advisor. I was disappointed to read your comments regarding the miscommunication from our Reception Ambassadors and have forward your comments to our Front Office Manager to review with the team. We do hope we have the opportunity to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,100 reviews from our community

Traveler rating
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    963
    277
    102
    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (579)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

It was an excellent 2 days at the Sofitel, great service and excellent food. Views from the 47th floor were exceptional.

We would stay there again in the future as the experience was wonderful in all respects.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, November 13, 2013
Thank you for posting your review on Trip Advisor. I was pleased to read you had an enjoyable stay on the 47th floor. The views from the hotel are spectacular and we look forward to welcoming you and your guest upon your return back to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Victoria, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 4, 2013

Website has no set rooms or prices, that match up. Deliberate oversight so they can tap your pockets on arrival. There marketing through other websites say 5 star but call the rooms different names again, so you will never actually know what room your paying for until you arrive. Then it goes on availability. All working to there favour. We paid $500 on special through wotif, normal value $785 for a 5 star room, for 3 people. Great bargain so we thought. On arrival we were welcomed, then asked if we would like to park the car , only $55,
then a spiel about what great value it was. I parked close by for free. While i parked the car my son checked in, offered a room upgrade for $20 he again jumped at the bargain, a 5 star room upgraded how lucky are we, after parking the car 300 metres away,
i went to reception to get my key,
jumping in the elevator and insert my card it takes me to level 43 and stops, doors closed still and it stays like that for 10 minutes before returning to the ground. I call my nephew and he comes down and using his key we get to level 47. In the elevator he said to me the room wasn't much bigger than the elevator,making me laugh
walking into the room I starting looking for the rest of the place.
there was none making me laugh then get enraged. A 15 foot square box is not 5 star no matter which way you cut the sandwich. My son went back to reception and i have no idea how much extra he had to pay again to move into an actual 5 star room ,
similar to the rooms on website,
because they have a different label for everything on purpose,
the room we got in the end though
was nice, with great views, the staff were polite at all times
and the building itself was nice.
if you smoked you had to go outside the building and far away
despite being on level 47, extremely convenient, and well thought out by a non smoker.
again we differ on what 5 star customer service entails.
there is no pool or free services,
everything was an extra, ice $5.
the fridge was more like an esky
so if you want a cold drink you needed ice. Having said all that as soon as they stop calling the rooms 10 different names on 10 different websites and i know what i'm actually paying for , so there is no embarrassing. Confusion i will return, i thoroughly enjoyed the end result but still don't know how much extra the actual room was at the final upgrade. The on special is fiction at best.


















  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed November 4, 2013

First stay at a Sofitel in Australia and it was excellent. Quick check-in and upgraded to a Junior Suite with fantastic views across the city. The Club lounge is one of the best we have encountered (special thanks to Jenny and Andrew). Great housekeeping and the location is perfect for a stroll through the Fitzroy Gardens or some serious shopping in the other direction. We will be returning for another visit soon.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, November 13, 2013
Thank you for posting your review on Trip Advisor. I was thrilled to read your first stay with Sofitel in Australia was with Sofitel Melbourne On Collins. I appreciate your comments about the service received by our Ambassadors and will be sure to pass on your feedback. We look forward to welcoming you and your guests back in the not too distant future.
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Leonardtown, Maryland
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

we had a v pleasant stay here for a sunday night in melbourne. caught up with local friends and enjoyed the exec lounge access and offerings. we'll be back. we've stayed at the Langham, both hiltons and now here and have to say they all have there good points.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, November 13, 2013
Thank you for posting your comments on Trip Advisor, I was thrilled to read you had an enjoyed the Club Sofitel experience. We look forward to welcoming you and your guests back to Sofitel Melbourne On Collins in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed November 3, 2013

I had a room on a very high floor, with views to the bay. The hotel is in the top half of a very high tower. There is an atrium at about level 50 in the building, and the hotel goes up from there. The bar and restaurant is on the atrium level. The hotel is well located in downtown Melbourne.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, November 13, 2013
Thank you for posting your review on Trip Advisor. I was pleased to read you had an enjoyable stay with us. The Atrium Bar and No 35 restaurant is located on Level 35 of the hotel, from levels 36-50 are the accommodation rooms which have spectacular views of Melbourne. We look forward to welcoming back during your next visit to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Melbourne
#3 Romantic Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Family Hotel in Melbourne
#16 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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