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“we had a beautiful stay” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 170 hotels in Melbourne
Wollongong, Australia
1 review
“we had a beautiful stay”
5 of 5 stars Reviewed October 5, 2013

We had a great stay I booked for my 24 th wedding anniversary and the lady gave me a fantastic room and we were treated excellent. With even a champagne bottle brought to our room we will defiantly be back x

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for your review on Trip Advisor. I was thrilled to read your enjoyed your stay with us and Congratulations on your 24th Wedding Anniversary. We look forward to welcoming you and your guests back to Sofitel Melbourne On Collins in the not too distant future.
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3,395 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
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Seymour, Victoria, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 5, 2013

My husband and I spent the night in a suite at this hotel and intend to make this our destination whenever we come down to Melbourne to stay in future. The staff were genuinely friendly, approachable and welcoming. The suite was superb with views to Port Phillip Bay and Melbourne suburbs. Beautifully appointed with nothing left to chance. Fantastic asset for Melbourne. Well done, Sofitel!

Room Tip: Corner suites have the best view - ask the friendly reception staff for advice
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your comments on Trip Advisor, I was thrilled to read you and your husband enjoyed your stay with us. I will be sure to pass on your feedback to all Ambassadors. We look forward to welcoming you back during your next visit to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
1 review
4 of 5 stars Reviewed October 5, 2013

Had a 4 nights stay. Very good service, but the room is a little bit older than expected. Very good location on Collins St. They forgot the toothbrush at first night, but after i told the hotel receptionist, it replaced in 5mins.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your review on Trip Advisor. At Sofitel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are currently working with designers in order to renovate all guest rooms in 2014 and 2015
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Patterson Lakes
1 review
5 of 5 stars Reviewed October 4, 2013

Great hotel. Only thing is it's expensive but I guess that's what a 5 star hotel is all about. Thank you for your service my girlfriend and I both loved it and it was amazing you put a bottle of wind in the room for us.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you and your girlfriend enjoyed your stay with us and the bottle of wine in your guest room upon arrival.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed October 4, 2013

The Sofitel hotel's worldwide deliver a quality experience that sees us always look at Sofitel before other brands when travelling. The Melbourne establishment was up to that very high standard we have become accustomed to, and the extra for the Club Lounge facility was very worthwhile.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you had enjoyable stay with us. We look forward to welcoming you your guests back to Sofitel Melbourne On Collins, in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Australia
1 review
5 of 5 stars Reviewed October 1, 2013

My husband and I stayed one night for his birthday at the end of August, having stayed in all the 5 star hotels in Melbourne this is by far our favourite. This was our 4th stay at the hotel and the service is always fantastic and the location is perfect. The rooms are always extremely clean and the check in is fast and efficient. On this stay we were given a complimentary room upgrade and when we returned to our room after an appointment we found a complimentary bottle of champagne and card wishing my husband a happy birthday. The views are just incredible and we checked out again wishing we could have stayed longer!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 3, 2013
Welcome back to Sofitel Melbourne On Collins. Pleased to read you and your husband enjoyed your stay with us for his birthday celebration. I will be sure to pass on your feedback to all Ambassadors about your experience during your recent stay with us. We look forward to welcoming you back in the not too distant future.
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Sydney
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed October 1, 2013 via mobile

With all the hotel room above level 35, I'd assume all rooms had the great views we had. We stayed in room 4820 and had stunning views across Melbourne. The shutters were a welcome addition as were the dual chairs both at the desk and the dual single longues. The bed was big and soft and comfy. The bathroom products were stunning. We appreciated the Nescafé in room coffee machine. Sadly the mini bar and in-room dining was expensive. The cleanliness was great expect for under the shower screen when opened for a bath. The mood lighting and attention to detail in terms of fittings and finishes we're great. We had a Wotif Mystery room deal and as such had a great room rate but no breaky included. I would definitely stay here again at this rate. A lovely location in the Paris end of Melbourne up near Exhibition Street.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 3, 2013
Thank you for posting your comments trip advisor, pleased to read you had an enjoyable stay with us. We look forward to welcoming you to the Sofitel Melbourne On Collins during your next stay visit to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Family Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#4 On the Beach Hotel in Melbourne
#8 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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