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“Great stay” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 170 Hotels in Melbourne
Patterson Lakes
1 review
“Great stay”
5 of 5 stars Reviewed October 4, 2013

Great hotel. Only thing is it's expensive but I guess that's what a 5 star hotel is all about. Thank you for your service my girlfriend and I both loved it and it was amazing you put a bottle of wind in the room for us.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you and your girlfriend enjoyed your stay with us and the bottle of wine in your guest room upon arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,490 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Australia
1 review
4 of 5 stars Reviewed October 4, 2013

The Sofitel hotel's worldwide deliver a quality experience that sees us always look at Sofitel before other brands when travelling. The Melbourne establishment was up to that very high standard we have become accustomed to, and the extra for the Club Lounge facility was very worthwhile.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 9, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you had enjoyable stay with us. We look forward to welcoming you your guests back to Sofitel Melbourne On Collins, in the not too distant future.
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Mansfield, Australia
1 review
5 of 5 stars Reviewed October 1, 2013

My husband and I stayed one night for his birthday at the end of August, having stayed in all the 5 star hotels in Melbourne this is by far our favourite. This was our 4th stay at the hotel and the service is always fantastic and the location is perfect. The rooms are always extremely clean and the check in is fast and efficient. On this stay we were given a complimentary room upgrade and when we returned to our room after an appointment we found a complimentary bottle of champagne and card wishing my husband a happy birthday. The views are just incredible and we checked out again wishing we could have stayed longer!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 3, 2013
Welcome back to Sofitel Melbourne On Collins. Pleased to read you and your husband enjoyed your stay with us for his birthday celebration. I will be sure to pass on your feedback to all Ambassadors about your experience during your recent stay with us. We look forward to welcoming you back in the not too distant future.
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Sydney
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed October 1, 2013 via mobile

With all the hotel room above level 35, I'd assume all rooms had the great views we had. We stayed in room 4820 and had stunning views across Melbourne. The shutters were a welcome addition as were the dual chairs both at the desk and the dual single longues. The bed was big and soft and comfy. The bathroom products were stunning. We appreciated the Nescafé in room coffee machine. Sadly the mini bar and in-room dining was expensive. The cleanliness was great expect for under the shower screen when opened for a bath. The mood lighting and attention to detail in terms of fittings and finishes we're great. We had a Wotif Mystery room deal and as such had a great room rate but no breaky included. I would definitely stay here again at this rate. A lovely location in the Paris end of Melbourne up near Exhibition Street.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 3, 2013
Thank you for posting your comments trip advisor, pleased to read you had an enjoyable stay with us. We look forward to welcoming you to the Sofitel Melbourne On Collins during your next stay visit to Melbourne.
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Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 27, 2013

We had booked 6 nights here , the room was lovely if a little dated but had no windows . We decided to move to another Accor hotel as a result . The service , offer of upgrade and willingness to refund nights was maxing . Well done to this hotel , if we had a opening window we old have stayed . That was our only fault as we have become used to that at Sofitel viaduct Auckland and had a long stay it was our fault to assume this feature would also be available here.

Room Tip: High rooms
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 26, 2013

Fantastic views of the city, Great service with a smile. As 90% of hotels room service is a rip off..If you are a smoker, Smoking rooms are available. and they are very clean. Very close to everything in Melbourne city tram station right outside with taxi's available at your door 24/7

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, October 3, 2013
Thank you for posting your comments on Trip Advisor, pleased to read your enjoyed your stay with us. We look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
202 reviews 202 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed September 24, 2013

Have stayed at the Sofitel for over 10 years whenever in Melbourne for business and sometimes for pleasure too. Check in/out was efficient and concierge staff went out of their way to assist. The buffet breakfast is a treat - make sure it's included in your deal.
Only quibble is the hotel's attempt to block out mobile telephone access. Not worthy of a hotel of this standard.

Room Tip: High floor with bay view.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, September 26, 2013
Welcome Back to Sofitel Melbourne On Collins and thank you for posting your comments on Trip Advisor, pleased to read you enjoyed your stay with us.
Thank you for bringing to my attention the service disruptions you experienced with the mobile phone reception. Unfortunately, due to the construction of our building, some rooms do have weaker reception than other rooms, and I do sincerely apologise for the impact this had on your visit. We do hope we have the opportunity to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Family Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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