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“We'll be back! HIghly recommend” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #3 of 171 hotels in Melbourne
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“We'll be back! HIghly recommend”
5 of 5 stars Reviewed August 15, 2013

My husband and I stayed for 3 nights last week and thoroughly enjoyed our stay. Making the reservation was easy and telephone staff very helpful and polite. Upon check in we were advised our room was not ready (it was early and we didn't expect it would be) but we could move to a higher floor for an extra $20 per night and the room was available straight away. Well, did we hit the jackpot!

We were given a room on Level 49 with a fantastic view of the Bay and the MCG. It was very quiet and beautifully appointed. Throughout our stay the service we received the the staff we came in contact with was superlative.

After a tiring day we decided to dine in on our first night so took advantage of the free drink voucher with a pre-dinner cocktail in Number35 (yummy) followed by dinner in the Restaurant which, we have to say, was quite disappointing. We found the menu quite limited and had difficulty making a choice. It should be said we are very used to dining in fine restaurants (we have eaten at Guillame, Aria, Quay, Grossi Florentino, The European, etc) so know what to expect from a restaurant at this level and felt quite disappointed. Having said that, the service and attention by all staff in the bar and restaurant was excellent.

A real highlight for us was the bed an pillows. Soooooo comfortable! We ordered a Therapeutic pillow each from the pillow menu and we have both honestly never had such a good night's sleep. So much so that we are going to order some of these pillows for home - they are fantastic!

We did complete the guest comments card on check out on the Sunday and received a very prompt reply on the Tuesday morning - so well done to the guest relations team! The only other comment we would make is that Wi-Fi should be free - at what the hotel charges and in this day and age it should be offered automatically. I'm sure these costs can be built into the room rates and amortised across all rooms so guests would not feel the pain.

Can't recommend this hotel highly enough. Thoroughly enjoyed our stay and we'll definitely be back!

Room Tip: Try to get a room overlooking the Bay and MCG on a high floor. The view is worth it and it's qu...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 26, 2013
Thank you for posting your comments on Trip Advisor and for taking the time to complete our guest comment card during your stay with us. We appreciate your constructive comments relating to our restaurant No35 and the charges relating to Internet access. We are very pleased that you otherwise had a pleasant and comfortable stay. It is most pleasing to read that our Ambassadors took very good care of you. We look forward to your return to Sofitel Melbourne On Collins.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
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melbourne
Top Contributor
69 reviews 69 reviews
47 hotel reviews
Reviews in 23 cities Reviews in 23 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 15, 2013

This hotel has everything that most of the other five star hotels in Melbourne offer: turn down service, bathrobes and slippers, friendly,professional service and a good location. What it has above the others is the view.
Starting on the 36th floor, all rooms, even the lead in, standard rooms come with views of the city. Pay for a standard room at one of the others and you're guaranteed a view of the car park, an office block or a brick wall.
There's nothing better than starting the day with a good cup of tea and ending it with something a bit stronger, sitting in a comfy chair, looking out at a stunning view. Bring the binoculars and play "Spot the Landmark."

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 21, 2013
Thank you for posting your review on Trip Advisor, please to hear you enjoyed your stay. The views from the hotel are spectacular and it was enjoyable to read you started off your day with a good cup of tea. We look forward to welcoming you back to Sofitel Melbourne On Collins in the not too distant future.
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Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

We stayed 3 nights at the Sofitel on Collins last week, (August 2013) excellent and attentive service, all the staff make for a very pleasurable stay from maintenance man, chamber maids to club and reception staff etc. The bed was so comfortable and the pillows! would also recommend the Club Sofitel. Thank you to Andrew and the team at the Concierge desk, for all the help with planning the Harley Bike ride and other things, this was so helpful. The gym is really well equipped and fab views. I would have no hesitation recommending this hotel for comfort, service and relaxation. The location is good and easy walking distance to the circular tram and Federation Square. Thanks to the Sofitel Team for making it a wonderful experience. Sharon And Shaune Downs New Zealand.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 15, 2013
Thank you for posting your review on Trip Advisor. I was pleased to read you enjoyed your stay and had an enjoyable sleep in the SofitelMybed. Thank you for your kind words about our Concierge Ambassadors, I will be sure to pass on the feedback and so pleased you enjoyed the Harley Bike ride. We look forward to your return during your next to Melbourne.
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Sydney, Australia
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 13, 2013

My wife and I have just returned from a fabulous stay at Sofitel Melbourne.
For a minor charge we were offered an upgrade for our 3 night stay to the 49 floor and a corner suite.
In all areas staff excelled themselves with service and nothing was considered a problem.
There are only two constructive points that I would offer being;
1. 'Wi-Fi' was chargeable which in this day and age I find unusual
2. '35' restaurant menu requires a re-think as we found it poor in selection and quantity.
We also found the 'therapeutic' pillows so good we are ordering our own.
In the hotels defence, we submitted these comments on checkout and had a response within 36 hours.
In conclusion, a great place to stay.

Room Tip: If you can arrange a room ending 01 you will not be disappointed with the view.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 13, 2013
Thank you for your review on Trip Advisor. I was pleased to read you and your wife enjoyed your stay with us. Thank you for your comments in relation to the No35 Restaurant menu, I have forward your comments to our Director of Food & Beverage and Executive Chef to review. Your comments regarding the internet charges are also appreciated. I do recognise and acknowledge your suggestions for the internet service to be free of charge, which is a topic of discussion within our company at the moment. Unfortunately in 2013, they will remain along with our competitor hotels, but I am sure that in the not too distant future, changes will be made. We look forward to the opportunity to welcome you back to Sofitel Melbourne On Collins. Pleased to read you enjoyed the Sofitel pillows and purchasing your own for home. We look forward to the opportunity to welcome you and your wife back to Sofitel Melbourne On Collins in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2013

I really love the Sofitel in Melbourne.

The staff, rooms, quality and location are all wonderful. I stayed two nights while in Melbourne for a 40th birthday celebration.

The Sofitel has become my first choice when staying in Melbourne and yet again I was pleased I did.

This time I was on the 44th floor and had a great view of the MCG. The only drawback was being very close to the lift well which meant the 'ding' of the lift arrival bells were by audible. I drew this to the management attention and they apologised for the inconvenience. I appreciated the issue was taken seriously.

Overall score - 9/10. My love affair with the Sofitel Melbourne continues. :-)

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 13, 2013
Thank you for posting your review on Trip Advisor. I was pleased to read you enjoyed your stay on the 44th floor for your Birthday celebration. Thank you for providing your feedback and we look forward to welcoming you back to Sofitel Melbourne On Collins in the not too distant future.
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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed August 10, 2013

We had a wonderful night at the Sofitel Melbourne on Collins. We were given a card for a complimentary drink and we used it in their bar. We were also given a bottle of wine for our anniversary. The staff were very helpful and professional. Our room was everything we expected it to be. We will definitely go there again

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, August 13, 2013
Thank you for posting your review on Tip Advisor. I was delighted to read you enjoyed your anniversary stay with us. We look forward to welcoming you back to Sofitel Melbourne On Collins in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#2 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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