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“Sofitel Melbourne” 4 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #3 of 172 hotels in Melbourne
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3,284 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 24, 2013

Come and be wowed. The rooms are fabulous,comfortable and the views of Melbourne are simply superb. The staff are most helpful and attentive. I just love the location. I never hesitate recommending this beautiful hotel to my family, friends and clients. You will enjoy your stay guaranteed

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for posting your review in Tripadvisor. I was glad that you enjoyed your stay with us. We are proud of our Ambassadors and they have made your experience a pleasant one. Thank you for making Sofitel Melbourne on Collins your choice. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tauranga, New Zealand
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 24, 2013

Very good hotel, excellent service and central location. Also had a conference there which was well catered for. The room was spacious. Internet is expensive and not free.
Several restaurants are and a small shopping area are attached, these appeared average.
The views from some of the rooms are amazing, however a few of my friends had no view.
I was never helped by concierge.
All in all a very good hotel, however I would prefer to stay at the Langham down the road.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. I was glad to hear that the service standard was excellent and the room views were amazing. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

Wow, possibly the best place i have ever stayed! Best bed, great shower, the level of plush i love without being chintzy. Level 37, amazing views, we slept with the shutters open and watched the sunrise, perfect! Would love to stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. I was glad that your stay with us was the best ever. It is something to watch the sunrise from your room. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenscliff, Australia
1 review
5 of 5 stars Reviewed June 24, 2013

I returned for another stay at the Sofitel in Collins Street. As usual I was most welcome and even received a complimentary room upgrade to a suite. Throughout my stay everyone was very attentive and I look forward to returning again.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. Welcome back!! The Ambassadors are the pride of this hotel. I was glad to hear that every Amabssador you came in contact has displayed genuine hospitality welcome. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 24, 2013

We chose this hotel as we the reviews were good and we had a newborn traveling with us, I needed the hotel to be good. From the minute we arrived the team was amazing. The butlers were friendly and very helpful.
We arrived early and i asked the butler if we can just leave our bags with them until it was time to check in. He kindly advised us that if we go to reception they may be able to check us in early. As we walked to reception - he phoned them to advise we had a small baby with us and if they can check us in it would be great (Receptionist told me this after i thank her for the service of having a room ready) .
Little things like this goes a long way for me.

I would 100% stay here again.

Location is good.
Restaurant and bar was good.
Great views from the 48th floor.
Service is amazing, nothing was a problem and they were all so friendly.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for posting your review in Tripadvisor. First and foremost let me thank you for choosing Sofitel Melbourne On Collins as your choice of hotel. I am glad that the Butlers were there to anticipate your every needs. I am truly humbled by your review and we like to surprise our guests with the little things. We look forward to welcoming you in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Romantic Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#7 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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