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“Great Treat fommy Husband & I” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 171 Hotels in Melbourne
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3,435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
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tauranga, New Zealand
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 24, 2013

Very good hotel, excellent service and central location. Also had a conference there which was well catered for. The room was spacious. Internet is expensive and not free.
Several restaurants are and a small shopping area are attached, these appeared average.
The views from some of the rooms are amazing, however a few of my friends had no view.
I was never helped by concierge.
All in all a very good hotel, however I would prefer to stay at the Langham down the road.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. I was glad to hear that the service standard was excellent and the room views were amazing. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

Wow, possibly the best place i have ever stayed! Best bed, great shower, the level of plush i love without being chintzy. Level 37, amazing views, we slept with the shutters open and watched the sunrise, perfect! Would love to stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. I was glad that your stay with us was the best ever. It is something to watch the sunrise from your room. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenscliff, Australia
1 review
5 of 5 stars Reviewed June 24, 2013

I returned for another stay at the Sofitel in Collins Street. As usual I was most welcome and even received a complimentary room upgrade to a suite. Throughout my stay everyone was very attentive and I look forward to returning again.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review in Tripadvisor. Welcome back!! The Ambassadors are the pride of this hotel. I was glad to hear that every Amabssador you came in contact has displayed genuine hospitality welcome. I look forward to welcoming you back in the not too distant future.
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1 review
5 of 5 stars Reviewed June 24, 2013

We chose this hotel as we the reviews were good and we had a newborn traveling with us, I needed the hotel to be good. From the minute we arrived the team was amazing. The butlers were friendly and very helpful.
We arrived early and i asked the butler if we can just leave our bags with them until it was time to check in. He kindly advised us that if we go to reception they may be able to check us in early. As we walked to reception - he phoned them to advise we had a small baby with us and if they can check us in it would be great (Receptionist told me this after i thank her for the service of having a room ready) .
Little things like this goes a long way for me.

I would 100% stay here again.

Location is good.
Restaurant and bar was good.
Great views from the 48th floor.
Service is amazing, nothing was a problem and they were all so friendly.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for posting your review in Tripadvisor. First and foremost let me thank you for choosing Sofitel Melbourne On Collins as your choice of hotel. I am glad that the Butlers were there to anticipate your every needs. I am truly humbled by your review and we like to surprise our guests with the little things. We look forward to welcoming you in the not too distant future.
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Traralgon Vic
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2013

The 5 star service starts the minute you pull in the driveway. Or in our case after you miss the driveway a couple of times and drive around the block!! Got 2 rooms on a wotif mystery deal to bring my simple country folk parents on a trip to the big smoke! I was a bit worried when it turned out to be the Sofitel as they are easily overwhelmed and don't like getting out of their comfort zone. I needn't have worried as the staff were so friendly and patient. They didn't even bat an eyelid as they tagged up my mother's bright blue 'Devondale' esky bag full of snacks and wine. The only thing brighter was the redness of my face. Both check in and check out were swift. Rooms are jaw droppingly gorgeous with uninterupted views like no other hotel in Melborne. It was too beautiful to close the blinds while we slept. Well lit vanity for doing makeup. Needs a bit more vanity space. Once you put your toilet bag down there's not much room for anything else. TV in the bathroom was a little wasted above what was a pretty average looking bath. Bathroom and room were spotlessly clean. 10/10 for the huge cosy comfy bed and heavenly feather pillows. We weren't too facr from the lift and could unfortunately hear the bell from inside our room which woke me up. Location is perfect for proximity to theatres and our favourite theatre the MCG. This hotel would be perfect if it weren't for one aspect shared by most hotels and restaurants. OVER INFLATED drink prices. The jig is up, we're not stupid, we know that we can by a bottle of Moet & Chandon from Dan Murphys for $50. Please stop charging me $15 for a glass of sav blanc when I can buy the whole bottle for less. If your mini bar was reasonably priced my mother wouldn't have to bring her eye catching blue esky would she? Nonetheless I still loved this place and I'm going back again this Wed for my b'day. Just hope mum's not using her esky.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for posting your review on Trip Advisor. I was glad to see you enjoyed your stay. I am glad the friendly hotel Ambassadors were there for you to make your stay a pleasant one. We look forward to welcoming you back on Wednesday when you celebrate your birthday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2013

Reception & lobby areas are on the first two floors, the accommodation is all from the 35th floor up of the Telstra building on Collins. Ideally situated with one of Melbourne's marvellous tram network stops outside. We have been warned though that parking here can be expensive,so if driving seek alternative arrangements (Google parking Melbourne CBD).
This hotel has the "WOW factor in spades and the staff were all extremely helpful & friendly. The views from the rooms are to die for, beds are extremely comfortable, my wife went into "nesting mode" & refused to get out!! The bathrooms are excellent AND functional in a country where they seem to go in for style over function meaning you get soap all up the mirror and miss the hand basin completely!
Thoroughly recommend

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for posting your review on Trip Advisor. I was glad to see you enjoyed your stay. I am glad the friendly hotel Ambassadors were there for you to make your stay a pleasant one. I hope we have the opportunity to welcome you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 On the Beach Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#6 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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