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“Luxury at the top of Collins Street” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #5 of 171 Hotels in Melbourne
Melbourne
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Luxury at the top of Collins Street”
5 of 5 stars Reviewed May 24, 2013

A luxurious hotel situated at the top of Collins Street. Situated in an excellent location in the Melbourne CBD close to transport, entertainment, shopping and restaurants. Rooms with fantastic views over Melbourne from over 35 floors up. Luxurious and large well appointed rooms with large comfortable beds. Staff are knowledgable, efficient and friendly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

Absolute cracker of a hotel, we stayed in a level fifty suite, what an amazing view and the club was brilliant great food and drinks almost all day long. We also dined at No 35 restaurant which was fabulous too, they had a suckling pig special they said may become a regular, we can only hope.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed May 22, 2013

My wife and I have stayed numerous times at the Sofitel.We choose to stay at this Hotel becausu of it's excellent location to the theatres,sports stadiums,Chinatown,shops etc. The staff are very friendly and helpful.The rooms are very good with fabulous views of the City.In room breakfast is excellent.The Sofitel is our No1 place to stay in Melbourne.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, . at Sofitel Melbourne on Collins, responded to this review, May 24, 2013
Thank you for returning to stay at the Sofitel Melbourne On Collins. It was a pleasure to read your positive review of our hotel and I am glad you had an enjoyable stay. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Melbourne, Australia
1 review
5 of 5 stars Reviewed May 22, 2013

We stayed in the club rooms and they were just divine. The King bed was pure comfort, the Bose alarm clock/docking station next to the bed was a bonus as I had forgot my phone charger, the delightful pillow menu and brilliant room service all combined to make our 2 night stay very enjoyable. We particularly liked the Club room for it delicious breakfast offering (I had the Eggs Benedict off the menu, which were heavenly) and the array of different drinks on offer during their 'happy hour' were great. It's also within walking distance to some great little restaurants and bars. We ate at Mamasita's (right next door) and had a night cap at the lovely Supper Club (a 5 minute walk up Spring street.) There's also a tram stop right outside the front of the hotel if walking isn't your thing. The only thing I could ask them to improve on is their wifi - perhaps it's just me and my useless nature when it comes to technology, but I found it very clumsy and difficult to use - when I could get it to work. However it wouldn't stop us from visiting again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, May 27, 2013
Thank you for taking the time to post your review on Trip Advisor. I am glad you had an enjoyable stay overall. I was disappointed to read about the issues you had with the wifi and I sincerely apologise for the impact this had on your stay.
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Hong Kong, China
Top Contributor
58 reviews 58 reviews
58 hotel reviews
Reviews in 49 cities Reviews in 49 cities
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed May 22, 2013

I stayed in this hotel with the club facility for two nights with my husband. The hotel location is well located in the CBD with shops and attractions around. The club is on 35/F with a stunning city view and the food and beverage in there were nice.

My check in and check out were executed at the Club, but the services was really bad and they were not in a good manner either. Breakfast, cocktails and afternoon tea, obviously lack of staff, no one came to serve you even you kept asking for it.

We request late check out, and they did not approve and they did not even lend the washroom for us to refresh ourselves before our long flight.

I have been a long term loyal fan to Sofitel, but I must say I was very disappointed to this hotel services. This was not a good sofitel standard nor 5* services.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, May 31, 2013
I was disappointed to read that we did not meet your expectations on your recent stay. I appreciate your comments about the service you received from our Club Ambassadors and I apologise for the impact this had on your stay. I also apologise that we could not meet your requests for a late check out on this occasion.
While the above events are less than satisfactory they are not normal. I do hope that one day you give us another chance and return to experience the high level of service I know we are capable of.
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 21, 2013

The staff here are really on the ball. Everyone I had contact with were what is expected from all hotels. The breakfast was one of the best I have had and the views from the breakfast room easily the best!!!
Ill be back hopefully sooner rather than later. Well done!!

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, May 27, 2013
Thank you for telling us about your experience at the Sofitel Melbourne On Collins. It was wonderful to hear that we made your stay truly enjoyable. I am glad you enjoyed our breakfast and the views across Melbourne.
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 21, 2013

I stayed at Sofitel for combined business and personal.Well located to the city with easy walking distance.
The staff are very friendly and welcoming.
My room was spacious with a good view and very quiet.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, May 27, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Family Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#11 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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