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“Top Stay” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Early Booking
Ranked #9 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Mansfield, Australia
1 review
“Top Stay”
5 of 5 stars Reviewed May 17, 2013

We enjoyed the stay very much. It was close to appointments that we had. Lovely shopping in the area also excellent restaurants.
Could not fault any aspect of the hotel, all staff were most helpful.
Would love to stay there again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 19, 2013
Thank you for telling us about your experience at the Sofitel Melbourne On Collins. It was wonderful to hear that we made your stay truly enjoyable. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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3,861 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Noosaville, Australia
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed at the Sofitel for 3 nights and really couldn't fault it. The beds were extremely comfortable, the view was lovely and the service and amenities were first class. I have stayed in some other Sofitels but thought this one was better than others. It is right at the top of Collins street so if you would rather be right in the middle of the shops then you may find it a little far out. There are some great restaurants near the Hotel and the tram is right outside your door if you want to go a little further.

I got a great deal on Wotif so not sure if I would pay the usual rate to stay there but am happy to recommend if cost isn't a factor.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 16, 2013
Thank you for taking the time to write such a lovely review of our hotel on Trip Advisor. I am glad you found our Sofitel MyBed comfortable and the service and amenities first class. I will be sure to share your fantastic feedback with my team.
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Canberra, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2013

I stayed here over Xmas, and rated the place down due to some small, niggly things that from my point of view left it just a bit short of top quality. Not enough to keep me from coming back though.

So I ventured to Melbourne again on the weekend 4/5 May and chose Sofitel again, just to see if I had been over critical, or the little things were a direct result of the time of the year.

In a word, I found it very hard to fault, from the time I was welcomed back by the staff at the front door. Check in @ Club Sofitel was a bit slow but extremely polite and personable the whole time, and I was out of there in no time really, headed to my 45th floor room, which I thought was a bit low for a club level room, but not a real concern. So I open the door to room 4507 to find myself in a Junior Suite, thank you very much for the upgrade Sofitel, would have been a bit easier on my ticker if I had've been told at check in though. Two fantastic rooms with 180+ degree views of city, bay and the old Olympic park precint, almost didn't need to go to the football.

Over the next few days, I could only question one thing. How in the hell dd the Bar Supervisor at the Atrium remember me from Xmas, and worse, what I drank!!!I could not fault the service or attitude of the staff at any time. Room service arrived within the nominated time, turndown was unobtrusive the night I was in the room, Fantastic views across the city and bay. Bed to die for, and I love the little technology touches employed. Once you sort it out it is fantastic.Club Sofitel Staff who could not do enough at any stage to help.

Check out was a dream, "well take you bag sir, go and have some breakfast and we will bring the account over when it is ready" A genuine smile and Good bye Sir as I left.

Really cannot fault Sofitel on Collins this time, and will definitely be back in the near future. The Club rooms are really worth the extra, especially if you are lucky enough to get a bonus upgrade as I did this time.

Room Tip: Go the club rooms, really worth it
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 17, 2013
Thank you for writing such a positive review of your return trip to Sofitel Melbourne On Collins. I am glad this time we lived up to your expectations on this visit and our Ambassadors provided you quality service. It is fantastic to read you will be returning and we look forward to welcoming you back soon.
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Bali, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

I am a frequent traveller in and outside of Australia. I have stayed in many Sofitel hotels around the globe and proud to say that Sofitel Melbourne is one the best I have stayed in. Sofitel Silom Road (now the Pullman) and Sofitel Sukhumvit are fantastic in the Accor chain of hotels. Sofitel Wenworth in Sydney by far is the worst, I must say. Staff are unfriendly and arrogant. Try to avoid it if possible.

Thank you to all the staff at the Sofitel Melbourne on Collins who looked after me during my stay from 30apr to 2May 2013. Reservation staff, Lauren wood is highly recommended for her professionalism and prompt reply to all my requests. Thank you Lauren.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 16, 2013
I was very pleased to read your comments about the Sofitel Melbourne On Collins and I thank you for taking the time to share your feedback. Thank you also for your kind words about Lauren from Reservations, it is truly appreciated. She will be thrilled to read your comments. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellerive, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 15, 2013

Sofitel staff were lovely and the wotif mystery deal made this a real bargain. My room on the 45th Floor had wonderful views of the southbank and Port Philip Bay and the room has everything you would expect and unfortunately a few things that you wouldn't.

Specifically the cleanliness and function of the bathroom let them down. There were hairs in the bath when I arrived. Yes, I checked straight away - I always do. I let two go unremarked but sofitel there should be none and there were 5. Even if I was not one to carefully check, the long thick one adorning the plug could not have been missed by anyone who took a bath.

So having tidied the bath to my satisfaction I took a bath and was shocked to discover the bathroom was flooded when I stepped out. Fortunately it was only the bath mat which got soaked but I could easily have left clothes lying there. The problem seemed to be with the drain from the bath which backed up and caused a puddle covering about 1/3 of the bathroom floor.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 17, 2013
I appreciate you taking the time to share your feedback and I am disappointed to read about the problem incidences you encountered. I have reviewed your comments with our Executive Housekeeper as what you experienced was unacceptable. I can assure you these problems are not normal and I have reviewed your feedback with my team to ensure this does not occur in the future.
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2013

I had the pleasure of staying at the Sofitel during a recent business trip to Melbourne. While the trip was business, i wish i could have staid a whole week longer at the Sofitel. The rooms, service, and style were all top level and could not have asked for a nicer stay. The view alone is worth a trip half way around the world. Thank you Sofitel!

Room Tip: The higher floors have killer views
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 16, 2013
I was delighted to read you review of Sofitel Melbourne On Collins and I am glad you had an enjoyable stay. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2013

Stayed two nights at the end of our Australian trip and were delighted to arrive and be immediately met by a welcoming concierge to take our luggage and park the car. Great welcome by reception and my emailed request for a room on a high floor with a view was fulfilled. (Often ignored in my experience). We found all the staff we encountered were excellent, polite and smiling. The room and en suite were a good size, clean, well equipped and comfortable with wonderful views.
The location is good, right in the centre of things and there were plently of bars, cafes, takaways and restaurants in the immediate vicinity, plus shops and for cricket and Australian football fans, the MCC.
The only negative would be that breakfast was extremely expensive ($43 for a full Australian and $39 for a continental) as was overnight parking ($40 per night) but that was of course, our choice.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 16, 2013
I appreciate you taking the time to review the Sofitel Melbourne On Collins. I was glad to read that we were able to accommodate your high floor request and that you enjoyed the views. I also appreciate your comments about the cost of breakfast and parking and I thank you for sharing your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#8 Family Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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