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“Mesmerising View!” 4 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Early Booking
Ranked #8 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Perth, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Mesmerising View!”
4 of 5 stars Reviewed April 26, 2013

I booked a Junior Suite here for four days for my wife's birthday and wasn't disappointed. I booked it for the view and our room facing the MCG and Southbank on the 48th floor was very good. I have to say the decor is a bit dated but it was clean. As for the service, after a minor hiccup on check in, it was faultless. Free newspaper every morning, perfect room clean and all the concierge staff were very helpful. We even received a free bottle of champagne for my wife's birthday.

There are shops and a small food court at the bottom and the proximity to the free City Circle tram was helpful. This area of the CBD is very pleasant with a short stroll to the Treasury and Fitzroy gardens however most of the shops were closed in this vicinity on the Sunday.

Room Tip: We had a room (4827 - Junior Suite) facing the MCG and Southbank and the view was superb.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 3, 2013
Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (516)
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English first
Austin, Texas, USA
1 review
5 of 5 stars Reviewed April 26, 2013

Exceptionally nice, well located hotel but since this was a pleasure trip, it was over my price point for all days except weekend stay. Mecure hotel around the corner was more affordable during the week and is an Accor property.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 3, 2013
Thank you for your honest and constructive review of the Sofitel Melbourne On Collins.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linden Nsw Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 25, 2013

Five days at the Sofitel was not enough. We stayed on the 45th floor and could see the world from there. The room was great, the service was exceptional but yet unobtrusive at the same time. The mere mention of my partners birthday resulted in a bottle of champagne from the General Manager. Thank you to the Sofitel

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
It was fantastic to read your positive review of the Sofitel Melbourne On Collins. I am glad we made your stay such a memorable occasion. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

This hotel was the highlight of our trip. Such a lovely hotel and very central. It was my hubby's 40th and they had a bottle of champagne waiting for us along with some gourmet choccies. Decadent. I want to be back there now!!! We didn't have the breakfast but heard it is amazing!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed April 25, 2013

Friendly excellent service , very comfortable bed, great view from room, looking forward to coming back and trying the restaurant. Valet parking was also excellent, overall an enjoyable and relaxing experience.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a fantastic stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vic
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 24, 2013

The Sofitel Melbourne is a lovely luxurious hotel. From the minute you walk into the hotel you know you are in for a treat. The rooms are beautifully furnished, beds very comfortable and the views of Melbourne spectacular. We found an independent cinema below the hotel which just added to our stay, making it all a perfect weekend.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
Thank you for telling us about your experience at the Sofitel Melbourne On Collins. I am glad you enjoyed the spectacular views across Melbourne. It was fantastic to read that you had the perfect weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

Have stayed here multiple times.

I always book a 1 bedroom club suite, with access to their wonderful club lounge. The rooms are always spotless, the room service is delicious (generally), and the staff are very professional. $50 tips are always offered on my stay here, solely due to the staffs incredible professionalism.

Our small child is always warmly welcomed, and very well catered for. Amenities are also above average.

This hotel is one if the best in Melbourne, and I would suggest booking if you are considering staying here.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#9 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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