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“Very Nice Overpriced Hotel” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #4 of 170 hotels in Melbourne
Austin, Texas, USA
1 review
“Very Nice Overpriced Hotel”
5 of 5 stars Reviewed April 26, 2013

Exceptionally nice, well located hotel but since this was a pleasure trip, it was over my price point for all days except weekend stay. Mecure hotel around the corner was more affordable during the week and is an Accor property.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, May 3, 2013
Thank you for your honest and constructive review of the Sofitel Melbourne On Collins.
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3,394 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Linden Nsw Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 25, 2013

Five days at the Sofitel was not enough. We stayed on the 45th floor and could see the world from there. The room was great, the service was exceptional but yet unobtrusive at the same time. The mere mention of my partners birthday resulted in a bottle of champagne from the General Manager. Thank you to the Sofitel

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
It was fantastic to read your positive review of the Sofitel Melbourne On Collins. I am glad we made your stay such a memorable occasion. We look forward to welcoming you back in the near future.
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

This hotel was the highlight of our trip. Such a lovely hotel and very central. It was my hubby's 40th and they had a bottle of champagne waiting for us along with some gourmet choccies. Decadent. I want to be back there now!!! We didn't have the breakfast but heard it is amazing!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Melbourne, Australia
1 review
5 of 5 stars Reviewed April 25, 2013

Friendly excellent service , very comfortable bed, great view from room, looking forward to coming back and trying the restaurant. Valet parking was also excellent, overall an enjoyable and relaxing experience.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a fantastic stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vic
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 24, 2013

The Sofitel Melbourne is a lovely luxurious hotel. From the minute you walk into the hotel you know you are in for a treat. The rooms are beautifully furnished, beds very comfortable and the views of Melbourne spectacular. We found an independent cinema below the hotel which just added to our stay, making it all a perfect weekend.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
Thank you for telling us about your experience at the Sofitel Melbourne On Collins. I am glad you enjoyed the spectacular views across Melbourne. It was fantastic to read that you had the perfect weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013

Have stayed here multiple times.

I always book a 1 bedroom club suite, with access to their wonderful club lounge. The rooms are always spotless, the room service is delicious (generally), and the staff are very professional. $50 tips are always offered on my stay here, solely due to the staffs incredible professionalism.

Our small child is always warmly welcomed, and very well catered for. Amenities are also above average.

This hotel is one if the best in Melbourne, and I would suggest booking if you are considering staying here.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 26, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra Australia
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed April 22, 2013

I'm going against the grain of the other reviews here, but I was underwhelmed. The two biggies for me are the bed, and noise when you're trying to sleep, and the bed problem has me as a refugee from The Westin. The bed at the Sofitel was another of these very soft affairs, but with zero support. The mattress doesn't try to cradle you, it just sinks. There was three layers of soft things on top of the mattress, including a very upmarket feather/down mattress topper. I removed the soft layers, put the protector back on and hoped for comfort, but sadly all I got was saaaag. The range of pillows was good though.

I like soft, but don't like sag, and my back doesn't like it at all.

On arrival, I was impressed by the elegance of everything, the view (I was on floor 38 but the views were forever), and the apparent quietness. This was spoiled however by the arrival of people in the room next door. When I returned to the hotel after a late-finishing dinner at ezard, it sounded like they were playing video games! Luckily I'd brought earplugs just in case, but you expect noise from next door to not be there in an upmarket hotel.

Everything else was nice, I pinched the toiletries as they had a nice citrus/bergamot scent. The robes and slippers were good, best hotel pens encountered so far (yes I pinched those too).

They did charge me for taking juice from the minibar, but quickly reversed that when I assured them I didn't touch any food or drink from the mini bar (there's a mall downstairs, why would you?).

If soft saggy beds aren't a problem for you (and reading the reviews here, they're evidently quite liked by many!), and you are used to the noise of other people, the rest of the deal at this hotel is very nice.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, April 23, 2013
We appreciate you posting such an honest and constructive review. I was also appreciative of your comments regarding the Sofitel MyBed, and even though we seldom receive unenthusiastic comments regarding the Sofitel MyBed experience, I recognise and acknowledge your feedback and apologise for the impact this had on your stay. We do have a harder mattresses available for those guests who prefer them. I am sorry that you were also disturbed by other guests. I do hope that we have the opportunity to welcome you back for a trouble free stay in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#3 Family Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#8 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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