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“Life is indeed Magnifique” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #6 of 171 Hotels in Melbourne
Dunedin
Top Contributor
96 reviews 96 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
“Life is indeed Magnifique”
5 of 5 stars Reviewed January 17, 2013

This hotel is impressive. Occupting the 35th floor and above the view from the rooms impress from the start. I was on the 49th floor in a Junior suite. Very classy. Everything including the lighting was easy to use and intuitive. I splashed on the 'club' and will never visit a sofitel again without doing so. The cost is easily gained in benefits and the difference is vast. from a turndown service to the club lounge- worth every cent. I recommend this hotel to all business and personal travellers

Room Tip: upper floors are best and ALWAYS splash for the Club Sofitel
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 22, 2013
It is wonderful to read your review of our hotel – thank you.
I’m delighted to hear that you enjoyed your stay with us and we look forward to welcoming you once again in the not too distant future.
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3,663 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (486)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed January 17, 2013

Very nice hotel with great views of mcg. Room very clean and spacious. Beds were ok, I like firm support, these were more "cloud like" but that is about the only thing I can say wrong with my stay. Staff and amenities were first class.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 18, 2013
It is fantastic to read that you enjoyed the views of the MCG. I was also appreciative of your comments regarding the Sofitel MyBed, and even though we seldom receive unenthusiastic comments regarding the Sofitel MyBed experience, I recognise and acknowledge your feedback about the bed being too soft. I profusely apologise for the impact this has on your sleep. We can remove the bed topper or soft part of the bed which would in turn reveal a firm mattress. Some of our guests prefer this and we are happy to do this.
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Melbourne, Australia
1 review
5 of 5 stars Reviewed January 16, 2013

We loved the view of the city lights from our room. It was really beautiful. Wonderful bed, lovely bathroom, short walk to dinner at the Press Club. Lovely place to celebrate our wedding anniversary. We look forward to staying again some time.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 17, 2013
Thank you for choosing to stay at the Sofitel Melbourne On Collins to celebrate your Wedding Anniversary. I’m glad you enjoyed the spectacular view of the city lights and we look forward to welcoming you back soon.
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Sydney
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 15, 2013

Excellent hotel. All staff were very welcoming and friendly. The room was a good size, very clean and up to date lighting/technology. Extremely quiet and bed and pillows so comfortable. Great views, the atrium and bar area just beautiful and welcoming for a drink or cup of coffee. Would recommend to others and will stay again. Good location up the top end of Collins Street, short walk down the hill to the train station and trams close-by.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 17, 2013
It was an absolute pleasure to read that you enjoyed your stay at the Sofitel Melbourne On Collins. I am delighted that you enjoyed the Hotel’s location and the service we provided.

I sincerely thank you for taking the time to share your comments and hope that we have the opportunity to welcome you back again soon.
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Singapore, Singapore
Top Contributor
73 reviews 73 reviews
71 hotel reviews
Reviews in 66 cities Reviews in 66 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 15, 2013

I spend two nights at this hotel in Melbourne. The location is excellent. The lobby great , the service super, .... as i said almost 5 Stars. The rooms will be outdated in a couple of years and are not so big. The rooms are 4 Star really and the rooms for me is the most important.

Anyways i recommend this Sofitel ... you wont be disappointed.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 17, 2013
I sincerely thank you for taking the time to share your constructive feedback regarding your experience at the Sofitel Melbourne On Collins. It is fantastic to hear that you would ‘recommend us’ and I sincerely hope we can welcome you back soon.
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Singapore, Singapore
Top Contributor
800 reviews 800 reviews
242 hotel reviews
Reviews in 133 cities Reviews in 133 cities
388 helpful votes 388 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

My experience with this Sofitel is like a roller coaster with several ups and downs. Located in the heart of the high end shopping area, this hotel is located next to a sort of mall with a few shops and restaurants. The lobby is on the 2nd lobby and is large and looks grand and nicely designed. Check-in was quite warm with a couple of smiles. I had pre-booked the previous night as I arrived at 8am but they said they were going to waive the first night which was a nice gesture. Or so I thought, read till the end. Breakfast was an extra and astounding $43 which I politely declined

The rooms start on the 35th floor and I was disappointed they gave me the lowest floor on 35 despite being an Accor member. The view was ok for its height. The room was fairly large but the browns all over the room could have been updated. A smallish flat screen tv was acceptable but not the tub which I dislike as I much prefer shower stalls. There's no toothbrush and water so bring or buy your own. When I asked, the operator said the tap water was drinkable, not exactly a reply I'd like to hear. The switches and tv were all remote and though convenient, you have to be patient with the touch screen main control sometimes. The fact that the bathroom lights are motion sensor is novel

The service at the valet is polite throughout. I later enquired whether I could have a late check-out and the cold and nearly rude staff was rather unaccomadating. Room service food quality was average and service was ok

The gym is smallish but ok for 5-6 guests, and had a good view of the tennis week which was nice with the Aussie open going on. Shockingly there's no pool

Similar to breakfast, the wifi is an astounding $30 per day and for the price you pay, the signal is downright terrible. I had to hunt for the signal in the room and the strongest came from the bathroom! I had to read my emails sitting near the tub! The help desk was very unhelpful. I spoke to guest relations in person the next day intending to move out and they claim the signal is weak for apple devices but they can easily install an airport in the room. That solved the odd problem but it would have been nice if the help desk offered that in the first place

Just before I checked out the bill arrived and it appears they didn't waive the first night as promised and I had to clarify. More work on my part

So all in all, this experience was really patchy. I'm guessing the Westin and other 5 stars here can do better

Stayed January 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, January 18, 2013
I was disappointed to read that your experience did not meet your expectations and I certainly appreciate you taking the time to write your comments on Tripadvisor.

Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours certainly assists us in our quest to exceed our guests’ expectations.

I do hope that we are one day able to welcome you back for a more positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#4 Family Hotel in Melbourne
#4 Spa Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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